Professional Services Technician

Jobtailor; California (MO); On-site; USD 65,000 - 90,000; Full time

Job summary

Jobtailor seeks a Professional Services Technician to deliver technical expertise, training, and support for clients in the aquatics field. The role includes onsite visits, client and partner training on chemical feed systems and VivoPoint software, plus installation, repair, and maintenance of equipment.

You will record service data, estimate costs, coordinate with supervisors, and ensure PPE compliance and vehicle upkeep. Strong English communication and a valid driver license required.

Qualifications

• 2+ years of experience in the aquatics industry.
• 2+ years of technical work experience with commercial aquatics that includes water chemistry and balancing, electrical and plumbing systems.
• 2+ years of technical work experience with installing, repairing, maintaining commercial circulation and filtration systems and chemical automation and chemical feed devices.
• Currently or previously held CPO license preferred.
• Valid driver license that has been valid for at least the last 2 years.

Responsibilities

• Provide onsite visits to new and existing clients on a regular basis.
• Train clients, channel partners, etc. on chemical feed systems and VivoPoint software.
• Provide technical support, repair and installation of VivoPoint chemical feed systems and related equipment.
• Perform warranty repair and required maintenance of VivoPoint systems.
• Record all service visit information in VivoPoint and NetSuite.
• Communicate visits, repairs and follow up information to supervisors in a timely manner.

Skills

Installation of Pumps

Repair of Filters

Maintenance of Heaters

Chemical Automation Systems

Commercial Circulation Systems

Technical Training

Photo Documentation

Cost Estimation

Service Order Management

Inventory Management

Education

CPO License

Valid Driver License

Job description

• The main role of the Professional Services Technician is to provide technical expertise, training, and support for existing and prospective clients.
• Onsite visits to new and existing clients on a regular basis
• Train clients, channel partners, etc. on chemical feed systems and VivoPoint software
• Provide technical support, repair and installation of VivoPoint chemical feed systems, including controllers, modems, feed devices, tubing, injectors, etc.
• Provide technical support and perform installations, repairs, and maintenance on pumps, filters, heaters, etc., as needed
• Perform warranty repair and required maintenance of VivoPoint chemical feed systems
• Provide regular chemical water tests and recommendations to clients
• Complete onsite assessment and provide information and worksheet data as requested
• Take photo documentation of job sites, projects, and work completions as requested
• Provide material and labor cost estimates for repairs and installations as requested
• Record all service visit information on VivoPoint via entering manual readings, entering/updating service orders, and completing equipment profiles
• Record detailed notes on all service visits in NetSuite
• Communicate visits, repairs, and follow up information to supervisors in a timely manner
• Must wear appropriate PPE at all times
• Must communicate any needs for specialty tools, PPE, training, or support to supervisors immediately upon discovery of need
• Must maintain company vehicle and appearance at all times. Vehicles must be serviced and kept clean and organized at all times
• Perform regular inventory or parts and equipment within your possession as requested
• Communicate with managers and billing department regarding job and project completions and parts used in a timely manner
• Must be able to gather parts and equipment from supply houses and other locations as requested
• Attend meetings, trainings, and company gatherings as needed
• Responsible for thorough knowledge of management company policies and property community policies
• Additionally duties may be assigned based on changes in client needs and in company needs and services offered

Requirements

• 2+ years of experience in the aquatics industry required
• 2+ years of technical work experience with commercial aquatics that includes experience with water chemistry and balancing, electrical and plumbing systems
• 2+ years of technical work experience with installing, repairing, maintaining commercial circulation and filtration systems and chemical automation and chemical feed devices
• Currently or previously held CPO license preferred
• Valid driver license that has been valid for at least the last 2 years
• Must be over the age of 21
• Ability to communicate effectively in English. Bilingual a plus!
• Successfully pass a thorough background check, including a DMV/driving record check

Hard Skills

• Installation of Pumps
• Repair of Filters
• Maintenance of Heaters
• Chemical Automation Systems
• Commercial Circulation Systems
• Technical Training
• Photo Documentation
• Cost Estimation
• Service Order Management
• Inventory Management

Soft Skills

• Effective Communication
• Client Training
• Team Collaboration
• Problem Solving
• Attention to Detail

Certifications & Qualifications

• CPO License
• Valid Driver License