Professional Services Operations Analyst

Tenable; Boston (MA); Hybrid; USD 81,000 - 107,000; Full time

Benefits offered by this job

Medical insurance

401(k) match

Stock purchase plan

Paid time off (PTO)

Education assistance

Parental leave

Flexible spending accounts

Job summary

Tenable, the Exposure Management company, is hiring an Operations Analyst to support the Worldwide Professional Services Resource Management and Operations team. The role focuses on analyzing and improving operational efficiency and scalability, delivering critical reports on financial health, and optimizing core business processes within Professional Services.

You will work with the Senior Manager of PS Operations to establish policies, procedures, and IT infrastructure support for Professional

Qualifications

• Bachelor's degree preferred.
• 5 years of related experience and 2+ years in a services/consulting industry.
• Experience designing business processes.
• Excellent written and verbal communication skills.
• Experience with Excel, Word, and PowerPoint.

Responsibilities

• Maintain data and analytics for the Worldwide Professional Services team.
• Manage revenue recognition and forecast reporting.
• Identify PSA tool improvements and automation opportunities.
• Design and improve reporting around delivery, backlog, and revenue management.
• Collaborate with Finance, Accounting and Business Platforms on shared processes.

Skills

Business process design

Data analytics

Excel

Salesforce

Tableau

Certinia

Communication skills

Education

Bachelor's degree

Tools

Tableau

Salesforce

Certinia

Job description

Who is Tenable?

Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey!

What makes Tenable such a great place to work?

Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in‑class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!

Your Role

The Operations Analyst supports the Worldwide Professional Services Resource Management and Operations team and is responsible for helping to analyze and improve the operational efficiency and scalability of the overall team.

This role involves supporting key operational functions within Professional Services (PS), where you will deliver critical reports and analysis regarding the financial health and effectiveness of the business. Additionally, you will help optimize core business processes.

The Operations Analyst will work with the Senior Manager of PS Operations to establish the critical policies and procedures of the Professional Services organization. The Operations department will also be responsible for the Information Technology infrastructure used to support Professional Services. The Operations Analyst will work closely with Finance, Accounting, and Digital Solutions.

Your Opportunity

• Maintain accurate data and analytics for the Worldwide Professional Services team
• Manage revenue recognition process to include forecast reporting, end of month fulfillment, process improvements
• Identify and suggest PSA tool improvements including additional features, automation, accuracy improvement
• Assist with the design, management, and improvements of reporting and analytics around delivery pipeline, backlog, and revenue management
• Ad-hoc analysis and special projects that drive improvements and optimization of the PS business
• Develop and maintain internal documentation, processes, and procedures
• Partner with Finance, Accounting and Business Platforms on managing and improving shared processes and best practices
• Interact with systems vendors, consultants, and user communities to stay abreast of systems issues, roadmap and future enhancements, and best practices
• Document solutions designs, architecture and workflows
• Plan, manage, and report to management the revenue forecast for the entire PS team
• Identify areas for improvement and design and implement solutions
• May perform other duties and responsibilities that management may deem necessary from time to time

What You'll Need

• Bachelor's degree preferred
• 5 years of related experience and 2+ years in a services/consulting industry
• Prior experience designing business processes
• Excellent written and verbal communication skills, combined with the ability to communicate with team members at all levels and varying technical ability
• Excellent time management and organizational skills
• Ability to handle high volume of requests and daily operations
• Ability to generate data, but more importantly glean actionable results from the data
• Microsoft (or Google) Suite skills required, specifically, Excel, Word, PowerPoint
• Experience with Certinia, Tableau, and Salesforce
• Ability to work at a computer for an extended period of time
• Globally distributed client organization that operates both in-office and remotely
• Participate in training sessions, presentations, and meetings; sometimes being the presenter of these trainings
• Infrequent travel required

And Ideally

• Any certifications related to Salesforce, SQL, or Tableau.
• Experience with SQL.
• Experience in Professional Services operations capacity

This is the base pay range for this position. Compensation for the role will depend on a number of factors, including the candidate's qualifications, skills, competencies, location and experience, and may fall outside of the range shown. Employees are also eligible for variable compensation in addition to base pay (commission for sales roles, bonus for non-sales roles), depending on company and individual performance. Tenable also offers a variety of comprehensive and competitive benefits which include: medical, dental, vision, disability and life insurance; 401(k) retirement savings with company match; an employee stock purchase plan; an employee referral program; flexible spending accounts; an Employee Assistance Program (EAP); education assistance; parental leave; paid time off (PTO); company-paid holidays; health and wellness events; and community programs.

• medical, dental, vision, disability and life insurance
• 401(k) retirement savings with company match
• an employee stock purchase plan
• an employee referral program
• flexible spending accounts
• an Employee Assistance Program (EAP)
• education assistance
• parental leave
• paid time off (PTO)
• company-paid holidays
• health and wellness events
• community programs

US Pay Range

$80,500—$107,166.67 USD

We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact [e-mail] for further assistance.

Tenable Data Consent Statement

Tenable is committed to protecting the privacy and security of your personal data. Depending on your location, one or more of the following notices may apply to you:

• General Applicant Privacy Notice
• California Applicant Privacy Notice
• EU/EEA/UK Applicant Privacy Notice