Professional Services Manager, Axon Air

Axon; Scottsdale (AZ); Remote; USD 81,000 - 144,000; Full time

Job summary

An established industry player is seeking a Professional Services Manager to lead Air Deployments. In this dynamic role, you will engage with key decision-makers in law enforcement, manage pre and post-sale activities, and ensure successful implementation of advanced technology solutions. You will act as a trusted advisor, enhancing workflows with the Evidence.com digital evidence management system. This position offers the chance to make a real impact in public safety while working remotely and traveling up to 75%. Join a mission-driven team committed to protecting life and making a difference in communities.

Benefits

Competitive salary

401k with employer match

Discretionary paid time off

Paid parental leave

Fitness Programs

Emotional & Mental Wellness support

Ride along with police officers

Qualifications

• Experience in professional service provision with technical customers.
• Ability to engage with law enforcement and military sales effectively.

Responsibilities

• Manage pre and post-sale activities for Air Deployments.
• Act as a Trusted Advisor for product adoption and implementation.

Skills

Project Management

Technical Consulting

Customer Engagement

Drone Technology Knowledge

Public Safety Regulations Understanding

Software Implementation

IT Hardware Experience

Sales Support

Mentorship

Education

BS/BA in Unmanned Systems

MS in related fields

Tools

Evidence.com

RFP/RFI Management Tools

Job description

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

A Professional Services Manager, Air Deployments engages in both pre and post-sale activities. He or she supports pre-sale with test and evaluations, R.F.P. creation and on-site consulting. Post-sale, he or she plans, coordinates and executes program implementation following purchase of Axon Enterprise’s Air products and Professional Services Packages. A Professional Services Manager acts as a Trusted Advisor, instrumental in the adoption of Axon Enterprise’s products and solutions, focusing on enhancement of the Evidence.com digital evidence management system capabilities to facilitate enhanced agency workflows and efficiencies.

What You'll Do

Location: Remotely from the United States with up to 75% travel
Reports to: Manager, Device Services
Direct Report: 0

• Engage with technology decision makers (Chiefs of Police, Command staff, Sheriffs, Directors of IT) and program managers pre and post-sale
• Participate in pre-sales efforts including: sales presentations, RFP | RFI responses, solution demonstrations and deployment plan creation
• Manage our partners to deliver services and training on site to customers including scheduling, training development, and results measurement
• Act as a subject-matter-expert on Air products, regulatory requirements regarding public safety drone programs, and successful implementation of this technology for our public safety customers
• Document customer feature requests and issues, providing feedback to sales and product management
• Provide support to product Test and Evaluations
• Other duties as assigned

What You Bring

• Knowledge of professional service provision with a technical or weapons-related customer base
• Understanding of software and/or hardware, testing and implementation
• Understanding and conversant about company, solutions and products’ strengths, weaknesses, opportunities and threats
• Experience with IT hardware, SAAS sales or support
• Experience with project management and resource tracking
• Knowledge and demonstrated operating experience in one or more of the following areas of specialization: Drone equipment and programs, Digital Video, Body Worn Cameras, Conductive Energy Weapons, Mobile communications, SAAS
• Willing to travel weekly throughout North America and possible international travel
• Experience working with law enforcement or military sales
• Ability to work effectively, add value as a team member and assume leadership role within the team
• Ability to work remotely effectively and add value as a team member. Demonstrate technical knowledge and consultative skills
• Ability to teach other members of the team and act as a mentor as required
• Willingness to take ownership of accounts and account related actions
• Must be able to coordinate across various groups and functional teams
• Ability to perform tasks with little or no supervision
• Demonstrate ability to implement, drive, track and report projects
• Ability to apply solutions, technology, and products to a business opportunity
• FAA commercial rotary-wing, fixed-wing, and Remote Pilot certificates is a plus
• BS/BA/MS in Unmanned Systems or related fields is a plus

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Fitness Programs
• Emotional & Mental Wellness support
• Ride along with real police officers in real life situations, see them use technology, get inspired

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

The Pay: Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between USD 81,000 in the lowest geographic market and USD 144,000 in the highest geographic market. The on target earnings range for this role is between USD 91,000 in the lowest geographic market and USD 163,000 in the highest geographic market. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors.

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [e-mail] . Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

About the company

Axon Enterprise, Inc. Its initial product and former namesake is the Taser, a line of electroshock weapons.