Professional Services Manager

Doist; Puerto Rico; On-site; USD 70,000 - 110,000; Full time

Job summary

Axon seeks a remote Deployment Specialist to support end-to-end drone deployments from Puerto Rico, traveling up to 50% across LATAM and the Caribbean. You will lead pre-deployment planning, hardware logistics, and post-sale enablement to ensure successful implementations.

The role requires 3–5 years in customer-facing roles, experience deploying hardware/software, and the ability to communicate with public safety agencies and executive teams. Travel and field readiness are essential.

Qualifications

• 3–5 years in customer-facing roles (Professional Services, Field Engineering, Deployment).
• Direct experience deploying hardware/software in complex environments.
• Understanding of drone systems, airspace management, RF sensing, or UAS programs.
• Familiar with IP networking, SNMP, DHCP, PoE, Linux CLI.
• Ability to present technical workflows to executives and teams.
• Experience with public safety agencies.
• Strong project and stakeholder management.
• Willingness to travel 50% or more.

Responsibilities

• Lead end-to-end deployments as primary post-sale contact.
• Deliver role-based training to customer drone teams and IT.
• Guide customers in creating operational policies and workflows.
• Coordinate third-party training and integration vendors.
• Conduct site assessments for hardware placement.
• Develop deployment documentation and SOPs.
• Provide post-deployment monitoring and escalation.
• Capture customer feature requests to Product/Engineering.
• Attend strategic customer meetings with Sales.
• Lead or assist in POCs and RFP/RFI responses.
• Draft or validate SOWs based on scope.

Skills

Customer-facing

Deployment

Drone systems

IP networking

Public safety

Project management

Training

Travel willingness

Physical capability

Executive communication

Job description

Our Mission

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

Dedrone , by Axon is the world’s most trusted smart airspace security company. Hundreds of commercial, government and military customers around the world rely on Dedrone’s comprehensive, command and control (C2) solution to protect against the persistent and escalating threat from drones while enabling “good” drones to fly.

By leveraging AI/ML, Dedrone is the only solution that provides continuous, autonomous interrogation and verification of drones that enables both multi-sensor and multi-mitigation options onto a single fused "pane-of-glass". Whether on-premise / air-gapped or in the cloud, Dedrone customers can easily detect, track, identify, analyze, and mitigate drone threats.

What You’ll Do

Location: Puerto Rico (remote)

Travel: 50% travel across LATAM, Central/South America, Caribbean

Reports to: Service Delivery Manager, Latin America

• Lead end-to-end deployments, acting as primary point of contact post-sale. This includes pre-deployment planning, hardware logistics, stakeholder alignment, on-site support, and go-live enablement.
• Deliver role-based training to customer drone teams, public safety operators, command staff, and IT teams. Tailor delivery to non-technical and highly technical audiences.
• Guide customers in creating operational policies and workflows that integrate Dedrone systems with broader agency technology stacks, including Axon Evidence, body-worn cameras, and in-car video systems.
• Coordinate and manage third-party training and integration vendors, ensuring accountability and delivery quality.
• Conduct site assessments to inform hardware placement and operational design.
• Build, iterate, and maintain deployment documentation, SOP templates, training plans, and internal handoffs.
• Provide post-deployment monitoring and escalation, ensuring all stakeholders are aligned on success metrics, issues, and resolutions.
• Capture and relay customer feature requests, bug reports, or process gaps to Product and Engineering teams.
• Attend strategic customer meetings with Sales to provide technical validation and deployment context.
• Lead or assist in POCs, including setup, training, validation of success criteria, and customer debriefs.
• Support RFP/RFI responses with technical and services detail.
• Draft or validate Statements of Work (SOW) based on scoped deployment complexity and customer readiness.

What You Bring

• 3–5 years of experience in customer-facing roles (Professional Services, Field Engineering, Sales Engineering, Deployment)
• Direct experience deploying hardware/software solutions in complex operational environments
• Understanding of drone systems, airspace management, RF sensing, or UAS programs (FAA Part 107 certification preferred or obtained within 3 months)
• Deep familiarity with IP networking, SNMP, DHCP, PoE, Linux CLI, and basic system administration
• Confident training presence; able to present technical workflows clearly to executives, end users, and technical teams alike
• Experience working with public safety agencies, particularly law enforcement or security operations
• Project and stakeholder management skills; ability to own a deployment from kickoff to success
• A passion for emerging technology, safety, and customer success
• Willingness to travel heavily and adapt to dynamic customer needs in the fieldMust be able to lift at least 50 pounds and must be physically capable of climbing ladders, stairs, and working in an elevated environment

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [e-mail]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.