Professional Services Engineer

Fortinet; Whippany (NJ); On-site; USD 166,000 - 203,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Paid holidays and vacation time

Job summary

Fortinet is expanding its Professional Services team in the United States. The Professional Services Engineer will be assigned to end users for the duration of engagements and work with clients to define daily activities and project objectives.

The role emphasizes hands-on Fortinet product operation, solution design, and knowledge transfer, with significant collaboration across teams. Travel as needed is expected.

Qualifications

• Bachelor's degree in CS/SE or related field.
• U.S. work authorization without sponsorship.
• 7+ years LAN/WAN/Internet consulting or admin.
• 5+ years experience with network security products.
• 2+ years experience with Fortinet products.
• Strong communication and presentation skills.
• Willingness to travel as needed.

Responsibilities

• Assisting client staff with day to day Fortinet products operation/support.
• Develop methods of procedure (MOPs) for migrations, upgrades and updates.
• Develop test plans and test new features/releases.
• Verify configurations and implement best practices.
• Perform interoperability evaluation of devices interacting with Fortinet products.
• Train and transfer knowledge to client staff.
• Develop and maintain core competency on Fortinet’s product line and technologies.
• Resolve and escalate issues in a timely fashion.

Skills

Communication skills

Troubleshooting

Team collaboration

Independent work

Security and networking concepts

Travel readiness

Education

Bachelor's degree in Computer Science or related

Tools

Fortinet products

Job description

Job Description

Fortinet is growing and we are looking to hire Professional Services Engineers to join our team. The dedicated Professional Services consultant is assigned to the end user for the duration of this agreement. He/she will work with the end user to define the specific daily activities.

Job Responsibilities

• Assisting client staff with day to day Fortinet products operation/ support
• Development of methods of procedure (MOPs) for migrations, upgrades and updates
• Development of test plans and test new features and/or releases
• Verifying configurations and implementing best practices
• Performing interoperability evaluation of devices that interact with Fortinet products
• Training and knowledge transfer to client staff
• Develop and maintain core competency on Fortinet’s product line and technologies
• Resolves and/or escalates issues in a timely fashion

Requirements

• 7+ Years experience in LAN/WAN /Internet consulting, support and/or administration
• 5+ Years experience with Network Security Products
• 2+ Years experience with Fortinet products
• Experience working as a Professional Services Consultant/ Engineer a plus
• Solid understanding of security and networking principals and technologies such as:
• Network Security Infrastructure – Switching, Routing, Load Balancing, WiFi
• Security systems – Firewall, IPS, VPN, Antivirus, AntiSpam, Web Filtering, Application Control
• Excellent troubleshooting skills
• Outstanding oral communication and presentation skills
• Experience at working both independently and in a team-oriented, collaborative environment
• Conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities
• React to project adjustments and alterations promptly and efficiently
• Flexible during times of change
• Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments
• Ability to bring project to successful completion through political sensitivity
• Strong commitment and self-driven individual
• Able to travel as needed

Education

Bachelor's Degree in Computer Science, Software Engineering or related work related experience

Must be authorized to work in the U.S. without sponsorship.

The US base salary range for this full-time position is $166,000-$203,000. Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time, as well as a comprehensive leave program.

Wage ranges are based on various factors, including the labour market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location.

All roles are eligible to participate in the Fortinet equity program. Bonus eligibility is reviewed at the time of hire and annually at the Company’s discretion.

Why Join Us:

We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being. Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 890,000+ customers around the globe.

About Us

Fortinet (NASDAQ: FTNT) secures the largest enterprise, service provider, and government organizations around the world. Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network - today and into the future. Only the Fortinet Security Fabric architecture can deliver security without compromise to address the most critical security challenges, whether in networked, application, cloud or mobile environments. Fortinet ranks number one in the most security appliances shipped worldwide and more than 500,000 customers trust Fortinet to protect their businesses.

We are committed to providing reasonable accommodations for all qualified individuals with disabilities. If you require assistance or accommodation due to a disability, please contact us at [e-mail].

Fortinet is an equal opportunity employer. We value diversity in our company, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, military/veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying.