Professional Services Engineer

Cyberhaven; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Cyberhaven is looking for a skilled Professional Services Engineer to implement and configure our data-security solution in clients’ environments. You will collaborate with clients to tailor datasets and policies while diagnosing and resolving complex issues through log analysis and debugging.

You will train end users and provide strategic guidance to maximize ROI and protection. Join a team delivering high-quality, timely security deployments and ongoing support, working with cross-functional

Qualifications

• 3+ years as Solutions Engineer, Delivery Manager, or Professional Services in cybersecurity.
• Experience delivering complex technical DLP/endpoint security solutions.
• Hands-on with multiple DLP products (Forcepoint, Symantec, McAfee, etc.).
• Knowledge of data classification and policy definition for DLP.
• Strong project management and meeting strict timelines.
• Deep technical background in SaaS security and endpoint agents.
• Proficient with web tech, APIs, and data integration.
• GCP, MacOS and Windows ecosystems knowledge (MDM, GPO, Intune).
• Excellent written and verbal communication across stakeholders.
• Bachelor’s or equivalent certs; 3+ years in a similar role.

Responsibilities

• Lead implementation and configuration for Cyberhaven solution in clients' environments.
• Collaborate with clients to understand technical requirements and tailor datasets and policies.
• Use log analysis and debugging to identify root causes; coordinate resolutions with teams.
• Partner with developers, PMs, and support to deliver high-quality solutions on schedule.
• Provide technical training to end users to maximize tool adoption and ROI.
• Act as trusted advisor providing best practices and strategic guidance to clients.
• Conduct progress updates and review meetings; manage client escalations as primary contact.
• Escalate and resolve technical issues with development and support to ensure client operations.
• Stay updated on industry trends and product advancements to offer insights.

Skills

Endpoint security

SaaS troubleshooting

Web technologies

APIs

PowerShell

Google Cloud Platform

Education

Bachelor's degree in CS or Engineering

Industry certifications

3+ years in related role

Tools

Forcepoint

Symantec

McAfee DLP

Fortra (Digital Guardian)

Trend Micro

Check Point

Next DLP

Proofpoint

Job description

ABOUT THE ROLE

We are seeking a highly skilled and customer-focused Professional Services Engineer to join our dynamic team. In this role, you will work closely with clients to understand their unique technical requirements, diagnose issues, and provide effective solutions. Your ability to dive into log files, troubleshoot complex problems, and debug issues will be essential in delivering exceptional consulting services. By leveraging your technical expertise and industry knowledge, you will ensure successful implementation, configuration, and integration of our product, while providing training and support to enable clients to maximize the value of our solution.

WHAT YOU'LL DO

• Take charge of the implementation and configuration process, ensuring the seamless integration and successful deployment of Cyberhaven’s solution within clients’ existing environments.
• Foster close collaboration with clients to gain a deep understanding of their technical requirements, diagnose issues, and create customized dataset and policy solutions.
• Utilize log file analysis, debugging techniques, and advanced troubleshooting to identify underlying causes of complex technical problems and coordinate effective resolutions with our Support, Engineering, and Operations teams.
• Work in close partnership with cross-functional teams, including developers, project managers, and support staff, to deliver high-quality solutions that adhere to timelines.
• Deliver technical training to end users, empowering them with the necessary knowledge and skills to maximize the utilization of Cyberhaven to optimize their workflows and expedite ROI.
• Serve as a trusted advisor to clients, offering strategic guidance, best practices, and insights to help them derive the maximum value from our product.
• Conduct regular progress updates, status meetings, and post-implementation reviews with clients to ensure their satisfaction or identify areas for improvement, serving as the internal and external point of contact for client escalations.
• Collaborate with the development and support teams, promptly escalating and resolving technical issues or system discrepancies to maintain smooth operations for clients.
• Stay up to date with industry trends, emerging technologies, and advancements in our product offerings, continuously enhancing your technical expertise to provide valuable insights and guidance to clients.

WHO YOU ARE

• 3+ years of Solutions Engineer, Delivery Manager, or Professional Services with Endpoint Security experience required in the Cybersecurity and DLP Space:
• Proven track record of delivering complex technical solutions, preferably in a Professional Services or Consulting role, specifically with endpoint security products.
• Previous experience with other DLP solutions such as Forcepoint, Symantec, McAfee DLP, Fortra (Digital Guardian), Trend Micro, Check Point, Next DLP, or Proofpoint.
• Understanding of data classification methodologies and techniques to effectively identify sensitive data types and define appropriate DLP policies.
• Project Management: Ability to manage and deliver against strict timelines, requiring constant prioritization and mitigation strategy-building.
• Deep technical background, with hands-on experience in supporting and troubleshooting SaaS-based security and/or endpoint agent technologies.
• Software debugging skills
• Knowledge of web technologies, APIs, and data integration techniques.
• Solid understanding of system architecture, network protocols, and Google Cloud Platform.
• Practical knowledge of the MacOS (e.g., MDM, app management, basic terminal skills) and Windows (SCCM, GPO, Intune, registry configuration, understanding PowerShell scripts, etc.) ecosystems.
• Excellent written and verbal communication skills, allowing one to easily convey technical concepts to diverse stakeholders and build relationships cross-functionally.
• Knowledge of system software design (services, drivers, agents).
• Education and Certifications: Bachelor's degree in Computer Science or Engineering, or equivalent advanced industry certifications, or 3+ years of experience in a similar role.

Joining Cyberhaven means joining the team building Data Security for the Agentic Enterprise. Traditional tools fall short. Cyberhaven traces the full lifecycle of your data, adapting protection to changing context, so protection moves with the way people actually work, not against it. AI Changed Work. We Protect It.
Backed by $250M from leading investors like Khosla and Redpoint, our team includes leaders who built industry-defining technologies at CrowdStrike, Palo Alto Networks, Meta, Google, and more. This role lets you shape the future of data security, working alongside people driven to protect workflows, not just data, for customers who cannot afford to slow down to stay safe.

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