Professional Services Engineer

Fortinet, Inc.; United States; On-site; USD 166,000 - 203,000; Full time

Job summary

Fortinet, Inc. is seeking a Professional Services Engineer to join our team in the United States. The consultant will be assigned to the end user for the duration of an agreement and will work with the end user to define daily activities.

The role focuses on delivering Fortinet product operation support, developing procedures for migrations and upgrades, and ensuring configurations meet best practices. Strong communication and collaboration skills are essential.

Qualifications

• 7+ years in LAN/WAN or Internet consulting, support, or administration.
• 5+ years in network security products.
• 2+ years in Fortinet products.
• Experience as a Professional Services Consultant/Engineer is a plus.

Responsibilities

• Assist client staff with day-to-day Fortinet product operation and support.
• Develop MOPs for migrations, upgrades and updates.
• Develop test plans and test new features/releases.
• Verify configurations and implement best practices.
• Perform interoperability evaluation of devices interacting with Fortinet products.
• Train and transfer knowledge to client staff.
• Develop and maintain core competency on Fortinet product line and technologies.
• Resolve or escalate issues promptly.

Skills

LAN/WAN consulting

Network security

Professional Services

Client communication

Team collaboration

Travel willingness

Education

Bachelor's degree in Computer Science or related field

Tools

Fortinet products

Fortinet technologies

Job description

Fortinet is growing and we are looking to hire Professional Services Engineers to join our team. The dedicated Professional Services consultant is assigned to the end user for the duration of this agreement. He/she will work with the end user to define the specific daily activities.

Job Responsibilities

The Professional Services Consultant daily activities include but are not limited to:

• Assisting client staff with day to day Fortinet products operation/ support
• Development of methods of procedure (MOPs) for migrations, upgrades and updates
• Development of test plans and test new features and/or releases
• Verifying configurations and implementing best practices
• Performing interoperability evaluation of devices that interact with Fortinet products
• Training and knowledge transfer to client staff
• Develop and maintain core competency on Fortinet's product line and technologies
• Resolves and/or escalates issues in a timely fashion

Requirements

• 7+ Years experience in LAN/WAN /Internet consulting, support and/or administration
• 5+ Years experience with Network Security Products
• 2+ Years experience with Fortinet products
• Experience working as a Professional Services Consultant/ Engineer a plus

Solid understanding of security and networking principals and technologies such as:

• Network Security Infrastructure – Switching, Routing, Load Balancing, WiFi
• Security systems – Firewall, IPS, VPN, Antivirus, AntiSpam, Web Filtering, Application Control

Excellent troubleshooting skills

Outstanding oral communication and presentation skills

Experience at working both independently and in a team-oriented, collaborative environment

Conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities

React to project adjustments and alterations promptly and efficiently

Flexible during times of change

Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments

Ability to bring project to successful completion through political sensitivity

Strong commitment and self-driven individual

Able to travel as needed

Education

Bachelor's Degree in Computer Science, Software Engineering or related work related experience

Must be authorized to work in the U.S. without sponsorship.

The US base salary range for this full-time position is $166,000-$203,000. Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time, as well as a comprehensive leave program.

Wage ranges are based on various factors, including the labour market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location.

All roles are eligible to participate in the Fortinet equity program. Bonus eligibility is reviewed at the time of hire and annually at the Company's discretion.

Why Join Us

We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being.

Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 890,000+ customers around the globe.