Professional Services Engineer

VAST Data; Raleigh (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

VAST Data is seeking a Professional Services Engineer in Raleigh, NC, to deliver exceptional service through technical expertise in data storage solutions. This role involves installing, configuring, and troubleshooting VAST Data systems in customer environments, as well as contributing to training and improving processes. Applicants should have at least 5 years of experience in similar roles, excellent analytical skills, and the ability to communicate effectively with clients and teams. The position requires 75% travel and physical capability to lift 65-90 lbs.

Qualifications

• 5+ years of experience in a similar technical role.
• Experience in designing and implementing data storage solutions.
• Familiarity with virtualization and containerization technologies.

Responsibilities

• Install, configure, test, and troubleshoot VAST Data solution.
• Collaborate on product development and process improvement.
• Maintain knowledge of industry trends and emerging technologies.

Skills

Data storage technologies expertise

Analytical and problem-solving skills

Customer service skills

Communication skills

Networking troubleshooting

Tools

VMware

Docker

Job description

Summary

As a Professional Services Engineer (PSE), you will be responsible for delivering a pristine first experience of VAST through your technical expertise and willingness to complete onsite activities across our install base, including hardware rack, stack, cable and label, VAST software installation, cluster re-location expansions, and the occasional break-fix request. Combined with being highly technical, you are calm under pressure, highly communicative, detail-oriented, and able to assess and resolve unexpected issues that may arise. You are seen as the process owners for the field activities, contributing your expertise to training and runbooks to enable VAST partners, as well as VAST Customer Support.

Key Responsibilities

• Install, configure, test, and troubleshoot the VAST Data solution in customer environments, ensuring it is fully operational and meets performance standards.
• Collaborate with internal teams to provide input on product development and process improvement.
• Maintain up-to-date knowledge of industry trends, emerging technologies and best practices related to AI and storage.
• Stay current and knowledgeable of latest VAST software releases.

Requirements

• 5+ years of experience in a similar technical role, with expertise in data storage technologies, such as SAN, NAS, DAS, and cloud storage.
• Demonstrated experience in designing and implementing data storage solutions in complex environments.
• Familiarity with virtualization and containerization technologies, including VMware and Docker.
• Familiarity with networking, switch configuration and troubleshooting.
• Excellent analytical and problem-solving skills.
• Strong customer service skills, with the ability to work collaboratively with customers and internal teams.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Strong written and verbal communication skills.
• Ability to safely lift 65-90 lbs.
• Travel: 75% - must be near major international airport.