Professional Services Engineer

Drive Capital; Lorton (VA); On-site; USD 90,000 - 130,000; Full time

Job summary

Drive Capital is seeking a Professional Services Engineer to install and troubleshoot VAST Data solutions while collaborating with teams. With expertise in data storage technologies and excellent customer service skills, the ideal candidate will have 5+ years of experience in a similar role and familiarity with virtualization technologies such as VMware and Docker. This position requires travel up to 75% and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• 5+ years of experience in a technical role, specializing in data storage technologies.
• Experience designing and implementing data storage solutions in complex environments.
• Familiarity with virtualization and containerization technologies.

Responsibilities

• Install, configure, test, and troubleshoot VAST Data solutions.
• Collaborate with internal teams to influence product development.
• Maintain knowledge of industry trends and VAST software releases.

Skills

Data storage technologies expertise

Strong analytical skills

Excellent customer service

Problem-solving skills

Strong communication skills

Tools

VMware

Docker

Networking

Job description

Professional Services Engineer

• Customer Support
• New York City
• Full-time

Description

VAST Data is looking for a Professional Services Engineer to join our growing team!

This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence.

"VAST's data management vision is the future of the market." - Forbes

VAST Data is the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, VAST takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud.

Our success has been built through intense innovation, a customer-first mentality and a team of fearless VASTronauts who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our company’s growth and at a pivotal point in computing history.

Summary

As a Professional Services Engineer (PSE), you will be responsible for delivering a ‘pristine first experience of VAST’ through your technical expertise and willingness to complete onsite activities across our install base, including hardware rack, stack, cable and label, VAST software installation, cluster re-location, expansions, and the occasional break‑fix request.

Combined with being highly technical, you are calm under pressure, highly communicative, detail‑oriented, and able to assess and resolve unexpected issues that may arise. You are seen as the process owners for the field activities, contributing your expertise to training and runbooks to enable VAST partners, as well as VAST Customer Support.

Key Responsibilities

• Install, configure, test, and troubleshoot the VAST Data solution in customer environments, ensuring it is fully operational and meets performance standards.
• Collaborate with internal teams to provide input on product development and process improvement.
• Maintain up-to-date knowledge of industry trends, emerging technologies and best practices related to AI and storage.
• Stay current and knowledgeable of latest VAST software releases.

Requirements

• 5+ years of experience in a similar technical role, with expertise in data storage technologies, such as SAN, NAS, DAS, and cloud storage.
• Demonstrated experience in designing and implementing data storage solutions in complex environments.
• Familiarity with virtualization and containerization technologies, including VMware and Docker.
• Familiarity with Networking, switch configuration and troubleshooting.
• Excellent analytical and problem-solving skills.
• Strong customer service skills, with the ability to work collaboratively with customers and internal teams.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Strong written and verbal communication skills.
• Ability to safely lift 65-90 lbs.
• Travel: 75% - must be near major international airport.