Professional Services Consultant

Ketch; San Francisco (CA); Hybrid; USD 140,000 - 180,000; Full time

Benefits offered by this job

Medical benefits

Unlimited PTO

Paid holidays

Parental leave

Remote-friendly

Commuter benefits

Equity

Job summary

Ketch is hiring a Professional Services Consultant to own customer implementations end to end. You will serve as the customer's technical advisor and main point of contact, coordinating with GTM, Engineering, and Product teams from discovery to deployment.

You will engage with customer stakeholders, educate on the platform’s features, identify upsell opportunities with Sales, and bring feedback to Product and Engineering to improve future offerings.

Qualifications

• 7+ years in Professional Services, Solutions Consulting, or TAM at a SaaS company.
• Experience managing multiple implementations concurrently.
• Ad-tech or mar-tech experience is a plus.
• Startup experience in B2B SaaS preferred.
• Fluent in written and spoken English; knowledge of a second language is a plus.
• Legally authorized to work in the United States.

Responsibilities

• Own end-to-end customer implementations and be the primary technical contact.
• Explain platform features to stakeholders and educate teams.
• Identify upsell opportunities with Sales.
• Provide feedback to Product and Engineering to shape future offerings.
• Measure time-to-value and customer satisfaction.

Skills

Tech concepts

Clear communication

Structured thinking

Entrepreneurial mindset

Ambiguity tolerance

AI tools

Job description

Ketch is a modern privacy management software that keeps enterprise's data clean, permissioned, and AI-ready. Our software is trusted by 3,500+ brands, running data permissioning at scale. From global retailers to media networks, fintechs, and AI-native companies, brands rely on our software to responsibly collect, control, and activate compliant, clean data across their enterprise ecosystem.

As privacy regulations expand across the globe and AI transforms how companies use data, the demand for what Ketch has built has never been greater.Data privacy sits at the intersection of law, technology, and consumer trust, making it one of the most exciting and fastest-moving fields in software today.

Why Join Us?

At Ketch, we’re serious about our values of passion, growth, grit, collaboration, and integrity.

We’re a 70-person, Series B company backed by top-tier investors, and we’re looking for people who want to do the best work of their careers while shaping how the world handles data responsibly.

We’re a fast-growing, fast-paced organization and our passionate, close-knit team is all operating at the very top of their game.

• Competitive medical, dental, and vision coverage, with 100% of premiums paid for US-based full-time employees
• Unlimited PTO
• 10 paid company holidays
• Paid parental leave
• Remote-friendly with flexible scheduling built around core collaboration hours
• Commuter benefits for office-based employees
• Equity

About the Role

Ketch is hiring a Professional Services Consultant to own customer implementations end to end. You will run several implementations at once and act as the customer's technical advisor and main point of contact throughout. Professional Services is part of our CX Team and part of our larger Go-to-Market organization.

As a Professional Services Consultant, you will work closely with colleagues across the GTM, Engineering, and Product teams.

What You'll Do

• Own customer implementations end to end, from discovery and solution design to deployment, as the customer's single point of contact for communication, expectations, and escalations.
• Own technical conversations with customer stakeholders and educate customer teams on the platform's features and use cases.
• Identify upsell opportunities as the customer's main point of contact and work alongside Sales to close them.
• Bring customer feedback to Product and Engineering to shape future product and services.
• Measure impact through time to value, customer satisfaction, and customer product utilization.

Skills

• You pick up technical concepts quickly and understand a product's architecture well enough to design the right solution setup for each customer.
• You explain complex ideas simply to executives and technical users alike.
• You think in a structured way, spot risks early, and drive solutions without being asked.
• You bring an entrepreneurial mindset and a bias for action, and you are comfortable with ambiguity.
• You use AI tools such as Claude in your day-to-day work.

Requirements

• This is a hybrid role based out of our SF office. You must live in the San Francisco Bay Area and work on-site in our office three days a week
• 7+ years in Professional Services, Solutions Consulting, or Technical Account Management at a SaaS company, or in a technical consulting role at a consulting firm
• Experience managing several implementations at the same time
• Ad-tech or mar-tech experience is a strong plus, especially an understanding of how websites and mobile apps capture data through pixels, scripts, and SDKs
• Start-up experience in B2B SaaS preferred
• Data privacy knowledge is a plus, but not required
• Fluent in written and spoken English; knowledge of a second language is a plus
• Legally authorized to work in the United States

Information collected and processed as part of any job applications you choose to submit is subject to Ketch's Applicant and Employee Privacy Notice . Ketch is proud to be an equal opportunity employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.

Ketch is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.