Professional Services Consultant

Socket.dev; California (MO); Hybrid; USD 120,000 - 170,000; Full time

Job summary

Palo Alto Networks is seeking a remote Professional Services Consultant to guide customers through the full PAM deployment lifecycle, ensuring long-term technical account success and production readiness across Idira PAM solutions.

You will act as a trusted advisor, manage executive-level relationships, and coordinate with cross-functional teams to drive adoption, renewals, and value realization in a global, remote-friendly environment.

Qualifications

• 3+ years hands-on with Idira (CyberArk) or equivalent PAM solution.
• 5+ years enterprise software or security consulting.
• 2+ years in a Technical Account Manager or Technical Customer Success role.
• 3+ years in a SaaS or cybersecurity vendor delivering professional or technical account services.
• Hands-on experience using AI productivity tools to enhance day-to-day execution.
• Broad knowledge across databases, networking, AD/IDP, systems administration, and app security.
• Strong background in IAM, network security, and enterprise risk management.
• Experience with AWS, Azure, and GCP.

Responsibilities

• Plan, architect, and oversee PAM programs tailored to client goals.
• Lead design workshops to architect enterprise deployments around CyberArk PAM.
• Assess customer needs to set technical priorities and deployment paths.
• Maintain executive relationships with enterprise sponsors.
• Conduct health checks, architecture reviews, and security-aligned assessments.
• Report adoption, platform health, and value delivery in reviews.
• Monitor platform usage and provide recommendations to expand usage.
• Serve as primary technical contact for strategic accounts and escalations.
• Gather customer feedback to influence product roadmaps.
• Collaborate with CSMs and AEs to identify risks and expand opportunities.
• Coordinate with Services, Support, Product, and R&D to resolve issues.
• Manage multiple engagements with efficiency and detail.

Skills

PAM Solutions

Enterprise Software

Technical Account Management

AI Productivity Tools

IAM

Cloud Platforms

Executive Communication

Analytical Skills

Tools

CyberArk Idira

Gemini

ChatGPT

Job description

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.

Job Summary

The Professional Services Consultant is a strategic, post-sales hybrid role responsible for guiding customers through the full deployment lifecycle and ensuring long-term technical account success with Idira Privileged Access Management (PAM) solutions. This position combines technical architecture and deployment with ongoing technical governance, adoption drive, and executive-level advisory services. Acting as a trusted advisor, you will take ownership of technical success criteria, guide customers for production-readiness, and maintain continuous technical oversight to drive account health, renewal expansion, and value realization.

Key Responsibilities

• Plan, architect, and oversee customized Privileged Access Management programs tailored to client goals.
• Lead design and planning workshops to architect enterprise deployments around CyberArk PAM solutions.
• Assess customer needs to establish technical priorities, mitigate risk, and advise on optimal deployment paths.
• Maintain long-term, trusted advisor relationships with enterprise customer teams and C-level executive sponsors.
• Conduct technical health checks, architecture reviews, and performance assessments to ensure security best practices alignment.
• Participate in customer reviews to report on adoption, platform health, and value delivery metrics.
• Monitor platform utilization and provide actionable recommendations to drive usage expansion and reduce security risks.
• Serve as the primary technical contact for strategic accounts, managing critical escalations across internal teams.
• Act as the internal voice of the customer, gathering feedback to influence product roadmaps and operations.
• Partner with CSMs and AEs to identify account risks, drive renewals, and uncover expansion opportunities.
• Collaborate across Services, Support, Product, and R&D teams to resolve complex technical issues rapidly.
• Manage multiple concurrent enterprise customer engagements with exceptional organizational efficiency and attention to detail.

Qualifications

• 3+ years of hands‑on experience working with Idira (CyberArk) or equivalent enterprise PAM solutions.
• 5+ years of experience in enterprise software or security consulting.
• 2+ years of experience in a Technical Account Manager (TAM) or Technical Customer Success role.
• 3+ years of experience at a SaaS or cybersecurity vendor delivering professional or technical account services.
• Hands‑on experience using modern AI productivity tools (e.g., Gemini, ChatGPT) to enhance day‑to‑day execution.
• Broad knowledge across databases, networking, Active Directory/IDP systems, systems administration, and application security.
• Strong background in Identity & Access Management (IAM), network security, and enterprise risk management.
• Experience with major cloud platforms such as AWS, Azure, and GCP.
• Demonstrated ability to lead technical discussions, build executive rapport, and drive long‑term platform value.
• Strong analytical skills with the ability to troubleshoot critical issues and resolve complex challenges under pressure.
• Excellent verbal and written communication skills to tailor technical concepts for diverse audiences.

Preferred Qualifications

• Experience with CyberArk migrations, including Self-Hosted to Self-Hosted or Self-Hosted to Privilege Cloud.
• CISSP, Security+, CyberArk CDE/CPC, or equivalent security certifications.
• Fast learner with a dynamic approach to adopting and experimenting with new workplace technology integrations.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

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Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [e-mail].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.