Professional Services Business Analyst III

NCR Corporation; Atlanta (GA); On-site; USD 110,000 - 150,000; Full time

Job summary

NCR Voyix, headquartered in Atlanta, GA, seeks a seasoned Professional Services Business Analyst III to bridge business units and IT, translating operational needs into software specs and coordinating pilot and rollout efforts. You’ll lead analyses, document requirements, and collaborate with vendors to deliver solutions that align with business priorities.

The role emphasizes project management, change control, and user validation across multiple programs, with travel as needed and a strong

Qualifications

• Bachelor’s degree in business or IT-related field.
• 7–10 years of business analysis or project management experience, including IT work.
• Strong facilitation, planning, and interpersonal skills.
• Excellent verbal and written communication; customer-facing abilities.
• Ability to travel as needed.

Responsibilities

• Serve as liaison between business units and IT to translate needs into specifications.
• Coordinate implementation of new or enhanced software technologies.
• Define and analyze business needs; prepare requirements and specifications.
• Lead project planning, scope control, and budgeting activities.
• Develop testing plans and validate changes with end users.

Skills

Travel ability

Facilitation skills

Planning & organizing

Verbal communication

Written communication

Customer facing

Interpersonal skills

Teamwork

Adaptability

Education

Bachelor's degree in Business Administration

Bachelor's degree in Management Information Systems

Bachelor's degree in Computer Science

Job description

About NCR VOYIXNCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.TITLE: Professional Services Business Analyst IIILOCATION: Georgia, USAWorking hours: Eastern Time (ET) Business HoursPosition Summary & Key Areas of Responsibility:The Professional Services Business Analyst is the liaison between assigned business unit(s) and the Software/IT organization to support the translation of operational needs into software specifications as well as coordinate the implementation of new or enhanced software technologies.Additional responsibilities may include: functional analysis for specific applications; Project Lead and project cost controls.Position is active in the following functional areas: Business Analysis, Functional Analysis, Project Management.Specific activities include:Works with clients and other consultants to formulate plans outlining steps required to develop the program, uses structured analysis and design. And submits to end-users for approval.Conduct business needs analysis against existing technology and supporting processes to determine if area of focus is IT or business-relatedConduct business needs analysis and gather business requirementsAssist business unit(s) in process definition and act as consultant to improve business processesCollaborate with business unit(s), other technology areas and vendors to identify alternative solutions and translate operational needs into IT specificationsAssemble and present business requirements, functional specifications, and project statementsMonitor activities of assigned projects to ensure project remains on schedule and within approved scope/budgetCommunicate status of each phase for assigned projects to management on a scheduled basisExecute formal change management process to adjust project scope, budget or schedule as neededDevelop testing requirements and plan to validate application changes and supporting business processesCoordinate delivery of business solutions and supporting processes according to business priorities and IT specificationsSupport beta testing, end-user testing and validation by business unit for new or revised applicationsProvide support to end-users on features and functions of applications for assigned area(s)Evaluate proposed changes to existing applications to identify potential adverse impact upon operationsAscertain that newly implemented/revised applications and supporting processes are meeting end-user requirements and business objectivesPerform modeling of business and system processes based on findings through use-case scenarios, workflow diagrams, and data modelsCollaborate with third-party vendors to resolve project or support issuesResearch/analyze current/emerging technologies/vendor services in support of business priorities and objectivesTrain less experienced employees within assigned area(s)Basic Qualifications:Ability to travel as neededBachelor’s degree in Business Administration, Management Information Systems, Computer Science or a closely related fieldMust have 7 to 10 years of business analysis or project management experience, which must include IT work experienceComputer skills necessary to operate general office, presentation, flowchart and project management applicationsFacilitation skills necessary to elicit ideas and promote discussionPlanning and organizational skills necessary to prioritize and coordinate workload within a multiple project settingProficient interpersonal skills necessary to establish and maintain effective working relationshipsDemonstrated proficiency in verbal communication and presentation skills necessary to interact with all levels of managementGreat customer facing skillsProficient writing skills to formally document and present analyses and proposalsDemonstrated ability to interact primarily with peers, supervisors, application end user managers, with local IS personnel, and to work cooperatively in a teamwork environment. The ability to occasionally interface with senior management for information exchange.Ability to read, write and analyze moderately complex technical manuals, operating procedures and communicate effectively by email, reports, or orally, with an audience that may include less technically oriented abilities.Effectively manage multiple projects and personnel simultaneously.Offers of employment are conditional upon passage of screening criteria applicable to the jobEEO StatementIntegrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.Statement to Third Party AgenciesTo ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”