Professional Sales Data Analyst I

O'Reilly Automotive Stores, Inc.; United States; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, Dental & Vision Insurance

Wellbeing programs

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts seeks a Salesforce North America Support Specialist to drive operational excellence by testing and maintaining Salesforce for Professional Sales across the US, Mexico and Canada.

You will provide hands-on Salesforce and iPad support, plus field assistance via phone and email, coordinating with the System Admin to document updates and train staff. Strong communication, multitasking, and MS Office skills are essential.

Qualifications

• High school diploma or GED required.
• Ability to work in a fast-paced environment with multiple tasks.
• Strong written and verbal communication skills.
• Proficient with Microsoft Office (Word, Excel, PowerPoint).
• Knowledge of the automotive industry.
• Bilingual in Spanish or French and English.

Responsibilities

• UAT testing for NA Salesforce instances across US, Canada, Mexico.
• Provide iPad support for basic requests and issues.
• Field support via phone and email for Salesforce and tablets.
• Document enhancements and trainings with the System Admin.
• Submit Salesforce tickets to Jira with technical details.
• Communicate system updates, outages, and training materials.

Skills

Communication

Multitasking

Microsoft Office

Automotive industry

Bilingual EN/ES/FR

Education

High school diploma or GED

Tools

Salesforce

Job description

Salesforce North America Support Specialist

The Salesforce North America Support Specialist is focused on driving operational excellence by testing and maintaining Salesforce for Professional Sales. This role also provides hands-on Salesforce support across the US, Mexico and Canada, mobile device support, and cross-platform Salesforce communications.

ESSENTIAL JOB FUNCTIONS

• UAT testing for all North America Salesforce instances, including United States, Canada, and Mexico
• Provide iPad Support for common basic requests and issues.
• Provide Field Support over phones and email for Salesforce and Tablets
• Work with Professional Sales System Administrator to ensure all enhancements and updates to Salesforce North American instance are documented in SOP and Fast Track training updated.
• Submit Salesforce tickets to Jira based on technical details provided by the System Admin.
• Send communications as requested by System Admin about system updates, outages, training materials, TSM Conference Calls, etc.
• Attend required Salesforce group meetings, morning touch base, sprint planning, etc. necessary for project context.
• Assist with administrative tasks within the department as necessary.
• All other duties as assigned.

SKILLS/EDUCATION/EXPERIENCE REQUIRED

• High school diploma or equivalent (GED)
• Ability to work in a fast-paced environment while managing multiple tasks simultaneously
• Strong written and verbal communication skills
• Proficient Microsoft Office skills (Word, Excel, PowerPoint, etc.)
• Knowledge of the automotive industry
• DESIRED O'Reilly store or similar retail experience Technical training or schooling
• Bilingual proficiency in Spanish or French, and English

O'Reilly Auto Parts has a proven track record of growth and stability. O'Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.

Total Compensation Package

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions
• Starting Day One Medical, Dental & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: [e-mail] or call [phone] option , and provide your requested accommodation, and position details.

Your first job at O'Reilly Auto Parts is just the beginning! From a comprehensive benefits and compensation package to a rewarding and positive work environment, your leaders will support you and foster your development so you can grow with the company. Our promote-from-within philosophy means our top leaders worked their way up – and you can, too. Learn more about our culture, benefits, and history at oreillyauto.com/careers.