Professional Handyman

Mr. Handyman of E. Nashville & Hendersonville; Raleigh (NC); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Paid holidays

Paid vacation

Profit sharing

Aflac supplementary insurance

Job summary

Mr. Handyman of E. Nashville & Hendersonville is seeking a skilled handyman to perform maintenance and repair work on homes and small commercial projects.

The role includes managing customer expectations, delivering quality workmanship, and building long-term customer relationships. You will join a team that supplies a van, handles calls, and supports you with state-of-the-art internal systems and flexible hours to balance life events.

Qualifications

• 7+ years’ paid handyman experience required.
• Experience across a wide range of trades and strong customer service.
• Ability to lift 50 pounds and work at heights.

Responsibilities

• Perform maintenance and repairs for home and commercial projects, lasting 2 hours to 2 days.
• Communicate with customers to explain needs, scope, and costs clearly.
• Deliver a great experience to create life-long customers and follow the Mr. Handyman Way.

Skills

Carpentry

Painting

Drywall

Plumbing

Electrical

Flooring

Building codes

Figure it out

Customer service

Education

7+ years handyman experience

Tools

Own tools

Job description

805 Mt. Vernon Road, Suite A, RALEIGH, North Carolina, 27607, US

We’re looking for a highly skilled craftsman who can “do it all” while taking excellent care of our customers. In other words - we are searching for a Unicorn!

Are you ready to join a team that answers all customer calls for you, fills your schedule, and provides you with your own van? At Mr. Handyman we’re growing our team of handyman professionals so we can continue to be one of the most well-respected home repair and maintenance companies in the country.

Mr. Handyman is known for exceptional service, quality work, and our “Done Right Promise.” We stand behind this commitment because we only hire the best and work hard to take care of all our team members.

When you join the Mr. Handyman team, you get so much more than a job… you get a career you can be proud of, and the support of industry-leading software and business systems.

Why You’ll Want to Join Our Team

• Full-time position
• Company-supplied van and credit cards
• An office team that answers all calls, works to fill your schedule, and helps you take care of our customers
• Flexibility with hours so you can take care of life’s important events
• Your own iPad and technology support for using our state-of-the-art internal system, ServiceTitan
• And so much more…

Your Responsibilities As a Professional Handyman

• Completing Maintenance & Repairs – You’ll be completing small to medium maintenance and repairs for home and commercial projects. The project length can range from two hours to two days.
• Making Recommendations and Managing Expectations with Customers – You’ll communicate with customers to help them understand what they need to have done and manage expectations about the scope of work and costs.
• Create Life-Long Customers – Deliver a great experience that wows life-long repeat customers. You will follow the Mr. Handyman Way - a repeatable process that makes it easy to wow the customer every time.

How We’ll Measure Performance

• Customer Satisfaction (NPS) – For every job, you will encourage customers to complete a survey for them to rate their satisfaction with the service. You’ll need both a high response rate and high satisfaction rate.
• Revenue Target – Our office gets you in the door and it’s your job to stay there and find additional ways to be of service to the customer.
• Effective Billing Rate – It’s your responsibility to invoice appropriately, source any needed materials, and collect payment from the customer.
• Recall Percentage – We guarantee all our work for one year. The work needs to be done correctly, the first time.

What We Want From You

• Team player
• Focus on quality work and customer satisfaction
• Experience across a wide range of trades
• Desire to be the best of the best

To Succeed in this Role

• You’ll need the ability to work both independently and occasionally with others.
• You’ll need to speak with customers and provide excellent customer service from beginning to end including collecting payments.
• You’ll need to have the necessary tools and the ability to use technology.
• You'll need to document the job while following the Mr. Handyman Way.
• You’ll need to wear proper PPE as well as booties to protect our customer’s home.

Job Requirements

• Live in or near our area
• Have 7+ years’ experience as a paid handyman
• Own your own tools
• Have a valid driver's license and be insurable for driving our vehicle
• Pass a background and driving record check
• Able to lift 50 pounds independently
• Able to safely work at heights and work overheard for extended periods of time
• Maintain a professional appearance and care for your company-provided vehicle

As an experienced Handyman, you have strong proficiency in at least three (3) of the following:

• Carpentry
• Interior & exterior painting
• Drywall work - both minor and major repairs
• Light plumbing and electrical
• Floor installation
• Ability to "figure it out"
• Familiar with building codes

Benefits & Pay

The hourly pay range for this position is $20.00 to $30.00 and is dependent on your experience as a professional handyman as well as your experience with other home repair and maintenance projects such as carpentry, electrical, plumbing, and drywall.

• Paid holidays and paid vacation, profit sharing and Aflac supplementary insurance

Still with us? Great!

Remember, we’re looking to hire only the best.

You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.