Professional, Customer Orders

Relha LLC; Raynham (MA); Hybrid; USD 94,000 - 152,000; Full time

Job summary

Johnson & Johnson’s DePuy Synthes division is recruiting for a Professional, Customer Orders, based in Raynham, MA or other U.S. locations. You will translate business needs into functional requirements, optimize order‑to‑cash processes, and support compliant, high‑quality customer experiences.

The role drives technology solutions across commercial platforms, with opportunities to apply AI and automation to improve engagement, pricing, and operational excellence. Travel up to 10% may be required.

Qualifications

• 2-4 years of experience in an IT, technology product, or business systems analyst role supporting commercial or customer‑facing processes.
• Experience with enterprise applications supporting customer orders (e.g., ERP, CRM, order management systems), requirements documentation, and basic data analysis.
• Proven experience analyzing order-to-cash workflows, gathering stakeholder needs, and translating complex requirements into clear, actionable specifications.
• Leadership skills demonstrated through influencing without authority, collaborating across functions, and driving alignment between business and IT teams.
• Experience supporting system testing, validation, and release activities in regulated or quality‑focused environments.
• Strong communication skills, with the ability to engage both technical and non‑technical audiences.

Responsibilities

• Serve as a liaison between Commercial business partners and IT to analyze, document, and translate customer order management needs into functional and technical requirements.
• Support the lifecycle of technology products and solutions related to customer orders, including enhancements, defect resolution, testing, and release activities.
• Lead the application of AI, advanced analytics, and automation to modernize commercial platforms, enhancing customer engagement, pricing and revenue optimization, and data‑driven decision‑making while driving scalable and compliant commercial execution across sales, marketing, and customer operations.
• Collaborate with cross‑functional teams (Sales, Customer Service, Supply Chain, Finance, and IT) to improve order‑to‑cash processes and system performance.
• Analyze business processes and system data to identify gaps, risks, and opportunities for optimization and automation.
• Participate in system configuration, user acceptance testing (UAT), and validation activities to ensure solutions meet business and compliance requirements.
• Support incident management and continuous improvement efforts by prioritizing issues, coordinating root‑cause analysis, and recommending corrective actions.
• Contribute to documentation, training materials, and knowledge transfer to support end users and operational teams.

Skills

Agile Product Development

Analytical Reasoning

Cooperation/Collaboration

Stakeholder Management

Requirements Analysis

Software Development Life Cycle

Technical Writing

Product Development

Education

Bachelor’s degree in Information Systems, Computer Science, Business, Engineering, or related field

Advanced degree (MBA or Master’s in Information Systems) preferred

Tools

ERP

CRM

Order management systems

Job description

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Job Sub Function:

Technical Product Management

Job Category:

Scientific/Technology

All Job Posting Locations:

Palm Beach Gardens, Florida, United States of America, Raritan, New Jersey, United States of America, Raynham, Massachusetts, United States of America, Warsaw, Indiana, United States of America, West Chester, Pennsylvania, United States of America

Job Description:

DePuy Synthes is recruiting for a Professional, Customer Orders, located in Raynham, MA; Raritan, NJ; West Chester, PA; Palm Beach Gardens, FL; OR Warsaw, IN.

This role supports the Customer Orders product area within Commercial Technology by partnering with business stakeholders to deliver reliable, scalable, and user focused technology solutions. The Professional, Customer Orders plays a key role in translating business needs into functional requirements, optimizing order to cash processes, and ensuring technology solutions enable efficient, compliant, and high quality customer experiences. This position offers the opportunity to make a direct impact on commercial execution and operational excellence across DePuy Synthes and reports into the DePuy Synthes Technology organization.

Key Responsibilities

• Serve as a liaison between Commercial business partners and IT to analyze, document, and translate customer order management needs into functional and technical requirements.
• Support the lifecycle of technology products and solutions related to customer orders, including enhancements, defect resolution, testing, and release activities.
• Lead the application of AI, advanced analytics, and automation to modernize commercial platforms, enhancing customer engagement, pricing and revenue optimization, and data‑driven decision‑making while driving scalable and compliant commercial execution across sales, marketing, and customer operations.
• Collaborate with cross‑functional teams (Sales, Customer Service, Supply Chain, Finance, and IT) to improve order‑to‑cash processes and system performance.
• Analyze business processes and system data to identify gaps, risks, and opportunities for optimization and automation.
• Participate in system configuration, user acceptance testing (UAT), and validation activities to ensure solutions meet business and compliance requirements.
• Support incident management and continuous improvement efforts by prioritizing issues, coordinating root‑cause analysis, and recommending corrective actions.
• Contribute to documentation, training materials, and knowledge transfer to support end users and operational teams.

Qualifications

Education

Bachelor’s degree required in Information Systems, Computer Science, Business, Engineering, or a related field.

Advanced degree (e.g., MBA or Master’s in Information Systems) preferred.

Experience and Skills

Required:

• 2-4 years of experience in an IT, technology product, or business systems analyst role supporting commercial or customer‑facing processes.
• Experience with enterprise applications supporting customer orders (e.g., ERP, CRM, order management systems), requirements documentation, and basic data analysis.
• Proven experience analyzing order-to-cash workflows, gathering stakeholder needs, and translating complex requirements into clear, actionable specifications.
• Leadership skills demonstrated through influencing without authority, collaborating across functions, and driving alignment between business and IT teams.
• Experience supporting system testing, validation, and release activities in regulated or quality‑focused environments.
• Strong communication skills, with the ability to engage both technical and non‑technical audiences.

Preferred:

• Experience working in medical device, life sciences, or other regulated industries.
• Familiarity with Agile or hybrid delivery methodologies and product‑centric ways of working.
• Advanced technical exposure to integration technologies, reporting tools, or automation solutions supporting customer orders.
• Demonstrated ability to mentor junior analysts or lead small workstreams within larger initiatives.
• Experience collaborating with global or regional stakeholders across time zones.

Other:

• English proficiency required; additional languages are a plus.
• Travel: Up to 10% domestic travel, as business needs require.
• Certifications such as CBAP, PMI‑PBA, or Agile certifications are preferred but not required.

Required Skills:

Agile Product Development, Analytical Reasoning, Coaching, Collaboration, Competitive Landscape Analysis, Critical Thinking, Customer Alignment, Demand Forecasting, Human-Computer Interaction (HCI), Organizing, Product Development, Product Improvements, Product Strategies, Requirements Analysis, Research and Development, Software Development Life Cycle (SDLC), Software Development Management, Stakeholder Management, Technical Credibility, Technical Writing, Technologically Savvy

Preferred Skills:

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.

Johnson & Johnson announced plans to separate our Orthopedics business to establish a standalone orthopedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

#LI-Hybrid

The anticipated base pay range for this position is :

$94,000.00 - $151,800.00

Additional Description for Pay Transparency: