Director, Business Platform Ops Support

Johnson & Johnson MedTech; Raynham (MA); On-site; USD 150,000 - 300,000; Full time

Benefits offered by this job

Pension plan

401(k) savings plan

Generous vacation time

Job summary

Johnson & Johnson’s DePuy Synthes is seeking a Director, Business Platform Operations Support Lead to steer a multi-year global ERP transformation. The role harmonizes core processes across Plan, Source, Make, and Deliver while supporting an SAP S/4HANA backbone.

The role requires 3+ years in leadership within Operations or large transformation programs and 6+ years in Supply Chain, with healthcare ERP experience and travel up to 25%.

Qualifications

• Bachelor’s degree required; MBA or advanced degree desirable.
• Minimum 6 years of Supply Chain experience.
• Minimum 3 years of progressive leadership experience in operations or large transformation programs.
• Strong knowledge of Orthopedics Supply Chain.
• Experience with ERP platform support and transformations in healthcare.
• Ability to influence cross-functional stakeholders and manage complex programs.

Responsibilities

• Support ongoing platform enablement for existing platform users.
• Engage platform user community and communicate platform status and changes.
• Support the platform enhancement and intake process and govern design inputs.
• Collaborate with operate state and adoption teams to drive adoption of enhancements.
• Lead a global team to sustain persona-based training and security provisioning.

Skills

Interpersonal skills

Negotiation

Customer focus

Leadership

ERP knowledge

Education

Bachelor’s degree

MBA

Tools

SAP S/4HANA

Job description

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function Supply Chain Manufacturing

Job Sub Function Manufacturing Process Improvement

Job Category Professional

All Job Posting Locations: Raritan, New Jersey, United States of America, Raynham, Massachusetts, United States of America

Job Description DePuy Synthes is recruiting for a Director, Business Platform Operations Support Lead, located in the United States or Ireland or Belgium.

Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):

• United States – Requisition Number: R-088639
• Ireland – Requisition Number: R-089715
• Belgium – Requisition Number: R-089715

Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.

The Business Platform Operations Support Leader will be a part of the DePuy Synthesis Supply Chain and Operations Systems and Digital organization. This leader will play a significant role in a multi-year global business transformation initiative that will modernize our end-to-end Supply Chain digital capabilities by harmonizing our disparate ERP ecosystem standardizing our core business processes and products across Plan, Source, Make, Quality, Deliver, and Data, while enabling our integrated data strategy through a an SAP S/4 HANA backbone.

This role will be part of a platform business operations, enhancement and improvement organization that will fundamentally oversee the ongoing evolution of the DePuy Synthesis ERP platform, from deployment to long-term sustainability.

The role will be accountable for supporting core business platform support operations. Specifically, this role will work closely with business partners to enable ongoing awareness, adoption, and effective use of the platform as new capabilities are delivered. This role will also support the ongoing sustainment of the existing business platform users’ persona-based training structure in learning platforms. Furthermore, this role will help mobilize platform regression testing, business error handling and resolution, as well as support the development and implementation of the global platform enhancement & intake management process. Lastly, this role will help establish the initial persona-based security provisioning process and will partner closely with program teams to support a smooth transition from deployment hypercare to operate state.

This individual must leverage strong cross-functional business expertise, experience supporting transformative initiatives, ERP platform support knowledge, and digital acumen to effectively engage business stakeholders and process owners.

Key Responsibilities

• Support the development and deployment of ongoing business user platform enablement and adoption for existing platform business users. ongoing business user platform enablement and adoption for existing platform business users.
• Ensure existing ERP platform user community is engaged and made aware of platform status, capabilities being delivered, changes and enhancements
• Support the platform enhancement and continuous improvement intake process from the platform user community and connect inputs into the solution design governance process
• Partner closely with the operate state team and the global business adoption team to leverage approaches, channels and materials to ensure the business platform community is aware of and ready to adopt platform enhancements and capabilities.
• Support a business super user forum to engage the platform Super-User Network and serve as a conduit of information between the business platform users and the MT TranSCend core team.
• Support globally standardized approaches to the ongoing sustainment of persona-based training curriculums leveraging the training platforms mobilized to support the MT TranSCend deployment roadmap.
• Support a global persona-based security role design and maintenance process that is implemented and governed thru robust persona-based design controls and governance
• Help ensure smooth transitions between program deployment hypercare and operate state

Qualifications

• Minimum of Bachelor’s degree required; advanced degree or MBA is highly desirable
• Requires a minimum of 3 years of progressive experience in leadership roles within Operations, Supply Chain, or large transformation programs.
• Requires a minimum of 6 years of Supply Chain experience.
• Preferred a minimum of 6 years of ERP platform support and/or transformation experience in a healthcare or health services industry
• Requires strong knowledge of Orthopedics Supply Chain including complexity of surgery kits
• Demonstrated hands-on project delivery required
• Excellent interpersonal and negotiating skills, with proven ability to influence/collaborate to get to desired result
• Strong customer focus (internal & external), including development and management of stakeholders
• Certification in areas of expertise (e.g., PMP, APICS, Lean/Six Sigma /Process Excellence, etc.) is helpful
• Ability to effectively support and participate in cross-functional decision-making bodies required
• Knowledge in deploying standardized work processes, tools, and templates required
• Experience managing to project timelines and milestones in complex business environments required
• Skilled at engaging and building relationships with business stakeholders required
• Strong business and digital acumen, including ERP expertise required
• Experience working in a complex, multi-ERP / system environment required
• Requires Travel: up to 25% domestic and international.

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

#DePuySynthesCareers

Required Skills

Preferred Skills: Agile Manufacturing, Chemistry, Manufacturing, and Control (CMC), Compliance Management, Consulting, Cost-Benefit Analysis (CBA), Good Manufacturing Practices (GMP), ISO 9001, Performance Measurement, Plant Operations, Process Control, Process Improvements, Quality Standards, Quality Systems Documentation, Standard Operating Procedure (SOP), Statistical Process Control (SPC), Strategic Change, Systems Thinking, Tactical Planning, Technical Credibility

The anticipated base pay range for this position is : 150,000.00 - 300,000.00 USD Annual

Additional Description For Pay Transparency Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). This position is eligible to participate in the Company’s long-term incentive program. Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:

• Vacation –120 hours per calendar year
• Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
• Holiday pay, including Floating Holidays –13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
• Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
• Caregiver Leave – 80 hours in a 52-week rolling period10 days
• Volunteer Leave – 32 hours per calendar year
• Military Spouse Time-Off – 80 hours per calendar year For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits