Professional, Client Delivery

Cotality; Irving (TX); On-site; USD 67,000 - 87,000; Full time

Benefits offered by this job

Generous PTO

11 paid holidays

Parental leave

Health benefits

401(k) with match

Well-being stipend

Tuition assistance

Job summary

Cotality is hiring for a client-focused role in Irving to manage onboarding and the implementation of our SaaS solutions. You will coordinate project plans, configurations, and client communications to ensure timely go-lives and satisfaction.

The role emphasizes cross-functional collaboration, technical discovery calls, and maintaining project documentation. Strong PM skills and a customer-centric mindset are essential.

Qualifications

• Bachelor’s degree in a technology field preferred or equivalent work experience.
• Minimum 3 years of experience in implementations, integrations or systems analyst roles.
• Excellent communication and interpersonal skills.
• Problem-solving mindset with focus on customer satisfaction.
• Strong project management skills with ability to manage multiple initiatives.

Responsibilities

• Onboard clients and manage projects using ClickUp; ensure timelines and deliverables.
• Configure systems and integrations per client requests.
• Serve as main client contact; provide updates and resolve issues.
• Coordinate cross-department enhancements and custom requests.
• Gather client feedback and drive continuous SaaS improvements.
• Provide regular reports to senior management.

Skills

Bachelor’s Degree in technology

3+ years experience

Excellent communication

Problem solving

Project management

Customer satisfaction

Education

Bachelor’s Degree in technology fields

Tools

XML

APIs

Postman

SQL

Job description

Job Description

At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society. Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Key Responsibilities

Client onboarding, project management, client consultation and issue resolution.

Client Onboarding

Support the onboarding process for new clients, ensuring a smooth transition and setup of our SaaS products.

System Configuration

Ensure the proper configuration and systems integrations are complete based on the client’s requests.

Project Management

Support the implementation of SaaS solutions, implement project plans, maintain projects in ClickUp (project management tool), and ensure the project meets timelines and deliverables. Coordinate and/or facilitate formal customer discovery, technical and onboarding calls and resolve issues to ensure project timelines are met. Main contact to the customer’s project team throughout to answer questions, facilitate customer requests, troubleshoot issues. Create and/or maintain client level documentation (i.e. project plan, handoff documents and SharePoint). Work with clients to understand APIs, workflows, and configurations. Manage production release with customer (may require after hours coordination). Ensure customer target go live dates are met, raise concerns and define go to green plan. Provide regular reports to senior management.

Client Communication

Serve as the primary point of contact for clients, providing regular updates, addressing concerns, and ensuring their needs are met.

Issue Resolution

Proactively identify and resolve any issues or challenges that may arise during the delivery process.

Feedback and Improvement

Gather client feedback and work with the product development team to drive continuous improvement of our SaaS offerings.

Cross Department Coordination

Coordinate enhancements and custom client requests, resolve issues to ensure project timelines are met.

Job Qualifications

• Bachelor’s Degree in a technology field strongly preferred (or equivalent work experience).
• Minimum 3 years of experience in implementations, integrations or systems analyst experience is desired.
• Excellent communication and interpersonal skills.
• Problem‑solving mindset with a focus on customer satisfaction.
• Strong project management skills with ability.
• Highly motivated to learn in a fast‑paced environment.

Bonus Skills

• Experience with XML, APIs, Postman and/or SQL desired.
• Understanding of SaaS products and implementation processes a plus.
• SmartFees product knowledge highly desired.

#LI-RS1 Annual Pay Range: 67,000 - 87,360 USD

Application Window: This opportunity is expected to remain posted through the date identified below, subject to business needs. 2026-07-10

Benefits

• Time off: Generous PTO and 11 paid holidays, plus well-being and volunteer time off.
• Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend.
• Health: Multiple medical plan options with mental health and wellness support offerings.
• Retirement: 401(k) with company match and vesting after one year.
• Financial Perks: $400 annual well-being stipend and tuition assistance up to $5,250.
• Extras: Recognition Rewards, Referral bonuses, exclusive discounts and more!

Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law.

Cotality maintains a Drug-Free Workplace.

Cotality is fully committed to a work environment that embraces everyone’s unique contributions, experiences and values.

We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package.

We are better together when we support and recognize our differences.

Cotality will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.

Accommodation

If you need reasonable accommodation to complete the on-line application, please contact Talent Acquisition at [e-mail] or 1-866-224-2086.

Please include the following information in your email: The specific accommodation you’re requesting to complete an employment application the position you are applying for (job title and/or job number) Do you represent a third-party organization supporting individuals with disabilities? You can contact us at [e-mail]. Please allow up to three business days to receive a response. Please include the following information in your email: Your organization’s name Organization’s location(s) Brief description of your need