Professional Assistant (Parking Enforcement)

City of Oceanside, CA; Oceanside (CA); On-site; USD 25,000 - 36,000; Part time

Job summary

The City of Oceanside is accepting applications for two part-time, hourly Professional Assistant vacancies in the Public Works Department. The role involves issuing parking citations, handling complaints, maintaining logs, and explaining parking regulations to the public.

A bachelor’s degree in public administration or related field is required. This temporary, extra-help position does not include leave or medical benefits and may require evenings, weekends, or holidays; driving license is

Qualifications

• Two years of public sector experience.
• Experience using multi-line phone systems.
• One year customer service experience.

Responsibilities

• Issue citations for parking violations and parking in restricted zones.
• Maintain logs, records and public relations with merchants and the public.
• Explain parking rules and regulations and interpret local laws.

Skills

Public sector experience

Customer service

Multi-line phone systems

Education

Bachelor's degree in public administration

Bachelor's degree in business administration

Job description

The City of Oceanside is currently accepting applications to fill two (2) vacancies for a part-time, hourly Professional Assistant in the Public Works Department.

The Professional Assistant issues citations for parking meter and permit parking violations, parking in restricted time zones, handicap parking violations and vehicles parked in an unsafe manner, such as blocking driveways, fire lanes, or double parking; marks vehicles parked in time zones; cite vehicles exceeding time limits; responds to citizen complaints concerning abandoned or public nuisance vehicles; locates abandoned vehicles and identifies registered and legal owners; contacts owners in-person or by phone to notify them of violation and explains rules and procedures; maintains a log of activities; interprets and explains parking rules and regulations; prepares brief reports of incidents; makes court appearances when necessary; follows street sweeper and issues citations; maintains effective public relations with merchants and general public; provides directions and information to the public; and performs related duties as assigned.

This position is a temporary, hourly, extra-help position which does not include leave or medical benefits and will not exceed 999 hours in a fiscal year.

THIS POSITION MAY REQUIRE WORKING EVENING, WEEKEND AND/OR HOLIDAY HOURS.

Examples of duties performed by employees in this class may not include all required duties, nor are all listed tasks necessarily performed by everyone in this class.

Analyzes and defines objectives and strategies that are department specific; investigates and conducts research; prepares recommendations and proposes responses; advises supervisors on administrative matters within the City; assists in the development of policies and practices; provides project management assistance; makes recommendations for new or modified programs to reduce departmental costs and improve services; plans and schedules meetings and conferences; prepares agendas and related documentation; coordinates work with divisions, agencies, City staff, and the public; prepares materials for meetings; and performs other related duties as assigned.

Any combination of education, training, and experience that provides the knowledge, skills, and abilities required is qualifying. A typical way to obtain the requisite knowledge, skills and abilities are as follows:

Knowledge of:

• Principles and practices of public administration.
• Supervisory principles and practices.
• Public relations principles and practices.
• Operational characteristics of parking enforcement equipment and tools
• Principles and techniques of customer service and public relations
• Occupational hazards and standard safety practices

Ability to:

• Establish and maintain effective working relationships with other employees, City officials, outside agencies, and the general public.
• Communicate effectively both verbally and in writing.
• Perform research queries
• Respond to requests and inquiries from the general public.
• Maintain courtesy and tact in stressful or emergency situations.
• Learn standard operational procedures and traffic codes.
• Use and operate motorized vehicles and equipment relative to parking enforcement.
• Learn to interpret, explain and enforce parking regulations, laws, and ordinances.
• Learn City geography and landmark locations.
• Learn pertinent local laws, codes, and regulations.
• Prepare clear and concise reports.
• Maintain accurate records and files.
• Work independently in the absence of supervision.
• Understand and follow oral and written instructions.
• Establish and maintain effective working relationships with those contacted in the course of work.

Experience and Training:

• Two years of public sector experience.
• Experience using multi-line phone systems.
• One year customer service experience

Training:

A bachelor's degree or higher in public administration, business administration, or a closely related field.

License:

A current, valid, California driver's license with a satisfactory driving record.

WORKING CONDITIONS

Office environment; exposure to computer screens. Hours will vary depending on assignment.

Field enforcement; travel from site to site; exposure to noise, dust, smoke, fumes, gases and inclement weather; extensive public contact.

Physical Conditions:

Essential functions may require maintaining physical condition necessary for sitting and standing; bending and stooping; for prolonged periods of time; speaking and hearing to exchange information; visual acuity to read and interpret information. Moderate to heavy lifting and carrying up to 75 pounds; repeatedly entering and exiting a vehicle over a prolonged period; operating motorized vehicles.

Selection Process:

All properly completed applications and supplemental questionnaires will be reviewed, and the most appropriately qualified individuals will be invited to continue in the selection process. The process may include an oral interview to assess job-related experience and skills. Candidates who successfully complete the selection process will be placed on a eligibility list and will remain eligible for employment consideration for a minimum of six months.

Note: Prospective employees will undergo, and must successfully pass, a police background reference check which includes a polygraphy test, fingerprinting and a pre-employment medical examination. A drug screening may be required.

The provisions in this bulletin do not constitute an expressed or implied contract and any provisions contained in this bulletin may be modified or revoked without notice.