Professional 2, Help Desk

Green Dot Corporation; Cincinnati (OH); On-site; USD 56,000 - 84,000; Full time

Job summary

A leading company in financial technology seeks a Professional 2 for Help Desk support. The role involves providing end user support in a corporate environment, managing devices, and ensuring asset readiness. Ideal candidates will have IT support experience and excellent customer service skills. Join us in transforming financial management solutions.

Qualifications

• 2+ years of IT support experience required.
• Experience with Apple and Windows Operating Systems.

Responsibilities

• Provide onsite and remote end user support.
• Manage and maintain an inventory of assets.

Skills

Customer Service

Organization

Attention to Detail

Education

A+ Certification

Tools

Jamf

Intune

Azure

Job description

Professional 2, Help Desk page is loaded

Professional 2, Help Desk

Apply locations US-OH Cincinnati Operations Office time type Full time posted on Posted 6 Days Ago job requisition id R3471

We’re looking for talented professionals to join us in bringing smart money management and payment solutions to everyone’s fingertips.

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JOB DESCRIPTION

Job Summary

• Provide onsite and remote end user support in a corporate environment with a mix of Windows and Apple systems and over 1300 end users.
• Candidate will be responsible for the provisioning, tracking and decommissioning of company end user devices.

Job Responsibilities

• Execution of Service Desk projects
• Maintaining various back end support systems for the Service Desk.
• Building POC initiatives that lead to a better end user experience.
• Executive support
• Participate in on-call rotation
• Manage and maintain an inventory of assets to ensure asset readiness.
• Adheres to all policies and procedures concerning all confidential information including but not limited to internal use and restricted information, including Protected Consumer Information (PCI) and Protected Health Information (PHI).
• Conference room and event support.
• Other duties as assigned by Manager

Job Requirements

• 2+ years of IT support experience
• Individual must be well organized, detail oriented, have a positive “Can Do” attitude, self-starter and require minimal supervision.
• Ability to quickly learn and achieve proficiency in end user hardware and new software applications.
• Excellent customer service skills.
• Experience with Apple and Windows Operating Systems, hardware and software
• Candidate must be knowledgeable with a variety of Apple and Microsoft solutions and tools including Jamf administration, Intune, Azure and scripting commands.
• Excellent documentation and organizational skills
• Must maintain a high level of teamwork and communication
• Must be able to work with a high level of discretion in sensitive assignments
• Experience with Azure Virtual Desktop preferred.
• A+ Certification preferred.
• Travel as needed
• Must be able to lift a minimum of 50 lbs

POSITION TYPE

Regular

PAY RANGE

The targeted base salary for this position is $56,100 to $84,000 per year. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location.

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Green Dot promotes diversity and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Green Dot provides reasonable accommodations for candidates on request and respects applicants' privacy rights.

About Us

Green Dot Corporation (NYSE: GDOT) is a financial technology and registered bank holding company committed to transforming the way people and businesses manage and move money, and making financial wellbeing and empowerment more accessible for all.

Our proprietary technology enables faster, more efficient electronic payments and money management, powering intuitive and seamless ways for people to spend, send, control and save their money. Through our retail and direct bank, we offer a broad set of financial products to consumers and businesses including debit, prepaid, checking, credit and payroll cards, as well as robust money processing services, tax refunds, cash deposits and disbursements. Our Banking as a Service ("BaaS") platform enables a growing list of America's most prominent consumer and technology companies to design and deploy their own customized banking and money movement solutions for customers and partners in the US and internationally.

Founded in 1999 and headquartered in Austin, TX, our company has served more than 33 million customers directly, and now operates primarily as a "branchless bank" with more than 90,000 retail distribution locations nationwide. Green Dot Bank is a subsidiary of Green Dot Corporation and member of the FDIC.

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What We Do: We build simple, seamless and secure financial tools for our customers and powerful solutions that fuel engagement, trust and value for partners.

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Our Mission: We give you the power to bank seamlessly, affordably and with confidence.

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Our Purpose: Access should not be a privilege, and we envision a world where modern banking and money management are at everyone’s fingertips—where banking enhances the flow of life.

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Our Values: Stewardship, Trust, Action, High Performance, and Teamwork.