Production Technology Manager — WMS/WES/WCS Lead

HelloFresh; Phoenix (AZ); On-site; USD 48,000 - 83,000; Full time

Benefits offered by this job

Competitive hourly rate

401K match

Team bonus opportunities

Generous PTO

Health and wellness benefits

Employee discounts on HelloFresh plans

Employee Resource Groups

Dynamic, mission-driven environment

Job summary

HelloFresh in Phoenix, AZ is seeking a Manager, Production Technology to lead the technical support for Operations software across the fulfillment network. You will resolve critical issues, manage vendor escalations, and drive continuous improvement with a hands-on leadership style.

You will oversee Jira ticketing, data analysis, stakeholder alignment, testing, deployment, and on-call coverage to ensure system reliability and optimal performance across WMS/WES/WCS and related systems.

Qualifications

• Minimum 3+ years in multi-site distribution, manufacturing, or processing environments.
• Experience in people management or team leadership.
• SQL experience for data gathering, analysis, and reporting.
• Experience managing vendors and defect resolution, and validating system releases.
• Experience leading change and driving adoption with operational stakeholders.

Responsibilities

• Manage Jira Support ticketing across the fulfillment network, including intake, classification, prioritization, and triage, while maintaining live dashboards to monitor key support metrics and provide leadership with real-time visibility.
• Analyze support and operational data to identify trends, uncover root causes, and recommend process improvements that strengthen system performance and service delivery.
• Partner with operational stakeholders to establish training, access, and service expectations, drive user adoption, and elevate gaps to the Associate Director as needed.
• Review problem statements and user stories from Systems Analysts to ensure clarity, business impact, and stakeholder ownership, and coordinate enhancement requests with Senior Managers for vendor solutioning and roadmap planning.
• Coordinate testing, training, deployment, and monitoring of system changes and enhancements to ensure successful implementation and adoption.
• Support and troubleshoot WMS, WES, WCS, and other order processing systems across the fulfillment network, serving as the primary point of contact for production requests, order research, and ad hoc reporting.
• Develop Root Cause Analyses (RCAs) for incidents and build a deep understanding of site-level operations to identify recurring issues and drive continuous improvement.
• Lead and develop the Systems Analyst team by managing performance, aligning work with team OKRs, coordinating training, maintaining SOPs, and establishing schedules that support weekday operations and a fair weekend and off-hours on-call rotation.

Skills

SQL experience

People management

Communication skills

Data-driven problem solving

Stakeholder management

Travel readiness

Education

Bachelor's degree in Computer Science, MIS, Engineering, or related field

Tools

Jira

Microsoft Office

Google Workspace

Job description

HelloFresh in Phoenix, AZ is seeking a Manager, Production Technology to lead the technical support for Operations software across the fulfillment network. You will resolve critical issues, manage vendor escalations, and drive continuous improvement with a hands-on leadership style.

You will oversee Jira ticketing, data analysis, stakeholder alignment, testing, deployment, and on-call coverage to ensure system reliability and optimal performance across WMS/WES/WCS and related systems.