Production Technician Supervisor - 1st Shift - Travel

GXO Logistics, Inc.; Ohio; On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health insurance

401(k)

Life insurance

Disability insurance

Job summary

GXO Logistics, Inc. in Ohio seeks a Production Technician Supervisor to oversee staff, coordinate with customers, and drive operational excellence. You will supervise personnel, analyze data, and work directly with customers to resolve issues.

The role requires hands-on leadership, data-driven problem solving, and strong communication. Expect travel up to 75% and a comprehensive benefits package supporting health, retirement, and security.

Qualifications

• 2 years of relevant work experience in logistics or manufacturing.
• 2 years of experience in customer service, distribution or logistics in a manufacturing environment.
• Approximately 2 years of experience in transportation and operations.
• Availability to work extended hours, including early mornings, evenings and weekends.
• Ability to learn new software applications quickly.
• Ability to present clean, organized information for the intended audience.
• Ability to adapt to new work structures, processes or cultures.

Responsibilities

• Act as the first line of communication with customers and warehouse sites; advise customers of service failures and coordinate resolutions
• Audit daily order processes; ensure all orders are sent to each site
• Monitor and report all errors for performance tracking
• Work with Inventory Control, Transportation, and warehouse sites on service resolutions
• Oversee service provider performance and engage providers for service improvement
• Communicate order changes with warehouses and coordinate shipment schedules
• Maintain ISO compliance documents and train department personnel to standards

Skills

Customer service

Data analysis

Excel formulas

Communication

Tools

Microsoft Office

Windows

Job description

Logistics at full potential. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.

1st Shift, Monday - Friday, 7:00am - 3:30pm

As the Production Technician Supervisor you will be responsible for supervising personnel, researching data, providing recommendations and working directly with customers to provide support and resolve issues. We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

• Act as the first line of communication with customers and warehouse sites; advise customers of service failures and coordinate resolutions
• Audit daily order processes; ensure all orders are sent to each site
• Monitor and report all errors for performance tracking
• Work creatively with the Inventory Control team, Transportation department and warehouse sites on service resolutions
• Oversee service provider performance and engage providers for service improvement
• Communicate order changes with warehouses and coordinate shipment schedules
• Maintain all department ISO compliance documents and train all personnel within the department to the required standards, including the Director and Manager of the department

Travel Requirements

• Ability to travel up to 75% of the
• Must possess a REAL ID-compliant driver's license or passport to comply with federal travel regulations.
• Ability to travel domestically via road, rail and air as required for the role and pursuant to Company travel and expense requirements.

• 2 years of relevant work experience
• ~ Experience with Microsoft Office and Windows applications; ability to create complex formulas in Excel
• 2 years of experience in customer service, distribution or logistics in a manufacturing environment
• ~2 years of experience in transportation and operations
• ~ Availability to work extended hours as needed, which may include early mornings, evenings and weekends
• ~ Capacity to quickly learn and achieve proficiency in new software applications
• ~ ability to present clean, organized and thorough information and data appropriate for intended audience
• ~ able to use a variety of interpersonal styles and communication methods to effectively adapt to new work structures, processes or cultures
• ~ Ability to perform complex analyses of data, processes, policies, procedures and/or systems; GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. We are proud to be an Equal Opportunity employer including Disabled/Veterans.

GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.