Production Technician Supervisor - 2nd Shift

GXO Logistics, Inc.; Fairburn (GA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Life insurance

Disability insurance

Job summary

GXO Logistics, Inc. is seeking a Production Technician Supervisor for our facility in Fairburn, GA on the 2nd shift. The role will supervise personnel, review data, provide recommendations, and work directly with customers to resolve issues.

A strong emphasis on ISO compliance and cross-functional collaboration is required. Responsibilities include coordinating with warehouse sites, auditing orders, tracking performance, and driving service improvements while maintaining effective communication

Qualifications

• 2 years of relevant work experience.
• Experience with Microsoft Office and Windows applications; ability to create complex formulas in Excel.

Responsibilities

• Act as the first line of communication with customers and warehouse sites; advise customers of service failures and coordinate resolutions.
• Audit daily order processes; ensure all orders are sent to each site.
• Monitor and report all errors for performance tracking.
• Work with Inventory Control, Transportation, and warehouse sites on service resolutions.
• Oversee service provider performance and engage providers for service improvement.
• Communicate order changes with warehouses and coordinate shipment schedules.
• Maintain ISO compliance documents and train personnel to required standards.

Skills

Customer communication

Data analysis

Leadership

Excel formulas

Problem solving

Education

Associate degree in Transportation or Business

Tools

Microsoft Office

Excel

Job description

2nd Shift

At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. As the Production Technician Supervisor you will be responsible for supervising personnel, researching data, providing recommendations and working directly with customers to provide support and resolve issues. If you’re ready to take your career to the next level, we have an opportunity for you to grow with GXO.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

What you’ll do on a typical day:

• Act as the first line of communication with customers and warehouse sites; advise customers of service failures and coordinate resolutions
• Audit daily order processes; ensure all orders are sent to each site
• Monitor and report all errors for performance tracking
• Work creatively with the Inventory Control team, Transportation department and warehouse sites on service resolutions
• Oversee service provider performance and engage providers for service improvement
• Communicate order changes with warehouses and coordinate shipment schedules
• Maintain all department ISO compliance documents and train all personnel within the department to the required standards, including the Director and Manager of the department

Travel Requirements:

• Ability to travel up to 75% of the
• Must possess a REAL ID-compliant driver's license or passport to comply with federal travel regulations.
• Familiarity and ability to comply with TSA security procedures.
• Ability to travel domestically via road, rail and air as required for the role and pursuant to Company travel and expense requirements.

What you need to succeed at GXO:

At a minimum, you’ll need:

• 2 years of relevant work experience
• Experience with Microsoft Office and Windows applications; ability to create complex formulas in Excel

It’d be great if you also have:

• Associate degree in Transportation or Business
• 2 years of experience in customer service, distribution or logistics in a manufacturing environment
• 2 years of experience in transportation and operations
• Availability to work extended hours as needed, which may include early mornings, evenings and weekends
• Capacity to quickly learn and achieve proficiency in new software applications
• Excellent verbal and written communication skills; ability to present clean, organized and thorough information and data appropriate for intended audience
• Effective organizational and leadership skills; able to use a variety of interpersonal styles and communication methods to effectively adapt to new work structures, processes or cultures
• Ability to perform complex analyses of data, processes, policies, procedures and/or systems; experience producing unambiguous, comprehensive and accurate interpretations

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

We are proud to be an Equal Opportunity employer including Disabled/Veterans.

GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.