Production Tech

Trek Bicycle; Cambridge (MA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Health care

PPO & HDHP

Dental & Vision

FSA

Life insurance

Vacation package

401(k) with match

ESOP

Maternity leave

Paid holidays

Tuition Reimbursement

Employee discounts

Partner discounts

Job summary

Trek Cambridge Store is seeking a Production Technician lead to keep bikes running flawlessly and to mentor peers. You’ll handle more than half of the team’s repairs with accuracy, while delivering top-notch service and building trust with riders.

Strong technical skills, leadership, and problem solving are essential as you guide the shop through varied repairs and ensure quality results daily.

Qualifications

• Experience repairing bicycles and maintaining bikes to high standards.
• Strong communication and teamwork in a fast-paced store setting.
• Willingness to learn new servicing methods and technologies.

Responsibilities

• Lead technician handling a majority of repairs with speed and accuracy.
• Maintain high quality standards while troubleshooting complex issues.
• Collaborate with teammates to ensure excellent customer experience.

Skills

Self-motivation

Teamwork

Communication

Attention to detail

Problem solving

Bike servicing

Job description

A Bit About Us

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!

A Bit About Us

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!

Job Location

Trek Store Cambridge

Summary

Job Description

As a Trek Production Technician, no one day is the same as the last. This job is all about keeping bikes running flawlessly and building relationships so their owners love riding them. We are looking for a skilled technician who will complete more than 50% of the total repairs for the team. This Lead Technician role focuses on repairing bikes quickly and consistently, while keeping accuracy and quality a top priority. The team and our customers will be trusting you with the most complex repairs. This role requires elevated technical skills as well as communication, leadership, and problem solving.

What you’ll experience on the job:

• Flexible work schedule
• Opportunity for increased pay based on efficiency and production level
• Minimal interaction with customers
• Access to a full complement of the industry’s best tools
• Potential for paid travel to other US based Trek Stores

What You’ll Bring To The Team

• Self-motivation, a positive, team-focused mentality, plus a willingness to pitch in on any task
• Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days
• Top-notch communication skills
• Impressive attention to detail and a love for tinkering ‘til you figure it out
• Eagerness to learn the ins and outs of servicing bicycles
• A desire to continually learn proper service methods and new technologies

Compensation Range

Hourly Rate $20.00 - $0.00

Trek Benefits

• Flexible and fun company culture
• Competitive health care
• PPO & HDHP medical plan options, Dental insurance, Vision insurance
• Flexible Spending Accounts (FSA)
• Free life insurance & optional term life insurance
• Competitive vacation package
• 401(k) with match and Employee Stock Ownership Plans (ESOP)
• 12 weeks of maternity leave with 100% pay
• Paid company holidays
• Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
• Employee discounts on all product
• Deep partner retail discounts

We are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

We are an E-Verify employer.