Production Team Lead

West Pharmaceutical Services, Inc; Williamsport (Lycoming County); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Generous PTO

Onsite work

Career growth opportunities

Job summary

West Pharmaceutical Services, Inc. is seeking a Production Lead to self‑direct operators and assist the Production Shift Supervisor in daily scheduling, operation, and evaluation of staff on the Williamsport, PA site.

You will coordinate materials, quality and documentation with multiple teams to sustain throughput and product quality. The role emphasizes leadership, training, and adherence to ISO 13485:2016 quality systems, with a 12‑hour day shift on a 2‑2‑3 schedule.

Qualifications

• 5+ years of production experience; with 2-year lead experience.
• Knowledge of GMP requirements would be an advantage.
• Willing to work onsite and 12-hour shifts.
• Strong leadership and coaching abilities.
• Good verbal and written communication.

Responsibilities

• Take over information at shift change and prepare shift change papers using Excel.
• Troubleshoot, clean, and maintain molding and finishing equipment as directed.
• Coordinate production scheduling, materials, and line documentation with Supervisors and other teams.
• Train new hires and perform coaching and performance evaluations.
• Ensure quality systems and SOPs are followed and assist in incident investigations.
• Maintain a neat, safe, and compliant production floor and participate in continuous improvement.

Skills

Leadership

GMP knowledge

Communication

Organizational skills

Teamwork

Problem solving

Education

High School Diploma

Tools

Excel

Intouch

SAP

Kronos

Job description

Date: Sep 25, 2026

Location: Williamsport, PA, US, 17701

Department: Operations

Description:

This is a fully onsite position. No relocation is provided for this opportunity

This position will work a 12-hour Day shift on a 2-2-3 schedule from 5:30AM - 6PM

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.

Job Summary

In this role, you will self‑direct operators with good leadership skills and the ability to assist the Production Shift Supervisor in the daily scheduling, operation and evaluation of production staff assigned to their work group. Coordinates and or assists in all materials, production, quality and documentation of raw materials and finished parts with Supervisors, Material Handlers, and Production Engineering. Assists the Supervisor in training, coaching and performance evaluations. Assists as needed in the Supervisor’s absence.

This role also supports execution of daily production activities by helping coordinate labor, materials, equipment readiness, and line documentation to maintain schedule attainment and operational efficiency. The Production Lead works closely with Production, Engineering, Quality, and Materials teams to resolve process‑related issues, support troubleshooting activities, monitor in‑process compliance, and ensure accurate completion of production records. This position requires a strong understanding of manufacturing flow, equipment interaction, standard operating procedures, and quality system requirements to help sustain throughput, minimize downtime, and support consistent product quality.

Essential Duties and Responsibilities

• Take over information at shift change, using Excel to prepare shift change papers.

• Perform basic troubleshooting, cleaning, and maintenance tasks on molding and finishing equipment as directed.

• Utilize Intouch for production scheduling, tracking, and capturing data.
• Prepare production shop packets and labels. Review completed shop packets for accuracy.

• Issue non‑conforming material reports when defective lining material, bags, etc. are found.

• Basic use of SAP: checking inventory balances, locating products and materials.

• Responsible for Central Stores activities as needed.
• Conditional Release Procedure - S.O.I. 13.3.2
• Maintain a routine presence on the production floor to monitor and support all activities.
• Give break(s) as required.
• Work on special projects as directed by the Production Supervisor.
• Monitor alarm systems for the facility and facilitate emergency response activities as designated.
• Accident response, reporting, and investigation.
• Ensure policies, rules, regulations, and procedures are followed. Report and document incidents.
• Edit Kronos.
• Follow call‑in instructions on off‑shifts and weekends to obtain coverage for all essential production activities.
• Contact department managers if circumstances arise that require their input.
• Train new hires in job functions in addition to certifying on procedures.
• Actively participate and comply with all West HSE programs and regulations.
• Maintain a neat and orderly work environment in accordance with West 5S program.
• Maintains methods/procedures and all supporting documentation to meet the requirements of Quality Systems ISO 13485:2016

Education

• High School Diploma or Equivalent

Work Experience

• 5+ years’ production experience; with 2-year lead experience
• Knowledge of Good Manufacturing Practices (GMP) requirements would be an advantage.

Preferred Knowledge, Skills and Abilities

• Exhibits qualities of a leader, owning the responsibility and desiring to help the department to meet its goals.
• Work in a manner that promotes good working relationships throughout the department.
• Safeguard all corporate or plant confidential information.
• Must have good verbal reasoning, numerate ability and mechanical aptitude skills.

• Must have good communication skills, both written and oral.
• Must have good organizational skills.
• Must be able to work in a team environment.
• Basic knowledge and understanding of a computer.
• Must be willing to work in a controlled environment, which involves the wearing of a gown, cap and relevant personal protective equipment.

Travel Requirements

5%: Up to 13 business days per year

Physical Requirements

Heavy-Exerting up to 100lbs/45kg of force occasionally and/or up to 50lb/22kg of force frequently, and/or up to 20lbs/9kg of force constantly to move objects.

What We Offer

Generous Paid Time Off (PTO):Flexible vacation, personal, and holiday leave ensures employees can maintain a healthy work-life balance and recharge effectively. This is an onsite position requiring the team member to be onsite 5 days per week No relocation is provided for this opportunity

Shift

This position will work a 12-hour Day shift on a 2-2-3 schedule from 5:30AM - 6PM

West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening.