Production Support Technician (3rd shift)

Augustbio; Nashville (TN); On-site; USD 42,000 - 63,000; Full time

Job summary

August Bioservices is seeking a Production Support Technician to ensure uninterrupted production by maintaining material flow between warehouse and production. You will stock workstations, coordinate with manufacturing leads, and manage materials for cleanrooms in alignment with the schedule.

The role requires a high school diploma or GED, manufacturing experience, and familiarity with ERP/IMS systems. You will operate in a GMP environment, support cycle counts, and maintain meticulous records

Qualifications

• High school diploma or GED; equivalent combinations considered.
• Experience in manufacturing/production environment; pharma/CDMO preferred.
• Experience with material flow, inventory management, and cleanroom operations.
• Regular, predictable on-site attendance required.

Responsibilities

• Monitor production schedules and anticipate material needs to avoid shortages.
• Continuously stock workstations, lines, and staging areas to prevent delays.
• Serve as primary liaison between manufacturing and warehouse for material needs.
• Communicate with supervisors and operators about schedule changes and gaps.
• Issue raw materials and consumables in alignment with the manufacturing schedule.
• Verify materials against batch records and production documents for GMP compliance.
• Reconcile returned materials and restock or discard per SOPs.
• Perform material picking and support cycle counts to maintain accuracy.
• Maintain cGMP/GDP documentation and proper chain-of-custody records.

Skills

On-site attendance

Manufacturing experience

CDMO/pharma experience

Inventory management

Cleanroom operations

ERP/IMS familiarity

MasterControl

ADP

Microsoft Outlook

Microsoft Word

Microsoft Excel

Education

High school diploma or GED

Tools

ERP/IMS systems

MasterControl

ADP

Outlook

Word

Excel

Job description

Production Support Technician is an embedded member of the manufacturing team responsible for ensuring that all personnel across cleanroom suites and production areas have the materials, components, and supplies they need to execute manufacturing activities on schedule. This role is the critical link between the warehouse and the production floor — proactively anticipating demand, continuously stocking workstations, and eliminating material‑related delays before they occur.

The primary measure of success for this position is uninterrupted production: schedules are met, stations are stocked, and no operator waits on materials. The technician is expected to know the production schedule intimately, communicate actively with manufacturing leads and supervisors, and take ownership of all material flow within the cleanroom environment.

Responsibilities

• Proactively monitor production schedules and anticipate material needs across all active cleanroom suites — acting before shortages occur rather than responding after.
• Continuously stock and replenish workstations, production lines, and staging areas throughout each shift so that manufacturing personnel are never waiting on materials.
• Serve as the primary point of contact between the manufacturing team and warehouse/materials management for all floor-level material needs.
• Communicate actively and regularly with manufacturing supervisors, leads, and operators to stay ahead of schedule changes, urgent material needs, and emerging gaps.
• Respond rapidly to unplanned material requests from the Manufacturing team and work to resolve material-driven schedule deviations with urgency and sound judgment.
• In collaboration with the Production Materials lead, issue raw materials, packaging components, and consumable supplies to production areas and cleanrooms in alignment with the manufacturing schedule.
• Verify materials against batch records and production documents prior to issuance to ensure accuracy and GMP compliance.
• Manage the timely reconciliation of materials returned from production — accurately restocking inventory or processing for discard per established SOPs.
• Perform material picking from the warehouse when required to support production continuity, though this is a secondary function of the role.
• Participate in cycle counts and physical inventory activities to maintain inventory accuracy and regulatory compliance as needed to support the Warehouse.
• Identify and escalate discrepancies, shortages, or damaged materials promptly to prevent downstream production impact.
• Maintain accurate cGMP and GDP documentation for all material transactions, including chain of custody forms, issuance logs, and reconciliation records.
• Ensure documentation accuracy and timeliness; maintain good documentation practices on the manufacturing floor.
• Inspect incoming and staged materials for damage, labeling accuracy, expiration status, and any conditions that could compromise product quality or patient safety.
• Manage temperature‑sensitive receipts (cold chain and frozen materials) with immediate priority per established procedures.
• Adhere strictly to cleanroom gowning requirements, contamination control protocols, and all applicable SOPs at all times.
• Properly manage hazardous materials and waste in accordance with safety and environmental protocols.
• Safely operate forklifts, powered pallet jacks, hand trucks, and other material‑handling equipment within approved areas when needed to support the Warehouse team.
• Operate and safely use ladders as required for material access and staging.
• Maintain cleanliness and proper operating condition of all assigned equipment; report maintenance issues promptly.
• Assist with loading and unloading of trucks, verification of incoming deliveries against purchase orders, and preparation of finished goods for outbound shipment as business needs require.
• This function is performed on an as‑needed basis and does not represent a primary responsibility of this role.

Qualifications

• High school diploma or GED required. Equivalent combinations of education, training, and relevant work experience will be considered.
• Experience in a manufacturing or production environment required; experience in a CDMO or Pharmaceutical setting strongly preferred.
• Experience with material flow, inventory management, and cleanroom operations preferred over traditional warehouse‑only backgrounds.
• Regular, predictable, and reliable on‑site attendance required.

Knowledge, Skills, and Abilities

• Strong sense of urgency and proactive mindset — anticipates needs rather than reacting to requests.
• Excellent interpersonal and communication skills with the ability to work effectively alongside manufacturing operators, leads, supervisors, and quality personnel.
• Intermediate math skills sufficient to verify quantities, perform reconciliations, and manage inventory counts.
• Proficient in basic computer navigation and business systems including ERP/IMS platforms, MasterControl, ADP, Outlook, Word, and Excel.
• Strong attention to detail with the ability to maintain accuracy while working at pace in a dynamic production environment.
• Demonstrated ability to follow SOPs with precision, document clearly, and complete records on time without exception.
• Ability to work independently, prioritize competing demands, and maintain composure under production pressure.
• Dependable team contributor who takes ownership of outcomes and holds themselves accountable to production schedules.

Physical Requirements

ADA Accommodation Notice

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to safely wear and work in a PAPR hood and associated equipment weighing approximately 2 to 3 pounds during assigned tasks.
• Ability to perform sustained physical activities, including standing, walking, bending, reaching, lifting, and handling manufacturing equipment while wearing required respiratory protection and personal protective equipment (PPE).
• Ability to wear and operate a Powered Air‑Purifying Respirator (PAPR) for extended periods, up to 4 to 6 hours per shift, while performing manufacturing, equipment cleaning, and sanitization activities.
• Ability to wear required PPE, including pharmaceutical gowning, respiratory protection, safety glasses, chemical‑resistant gloves, and additional protective equipment as required by operational and safety procedures.
• Regularly required to stand and walk for extended periods on hard warehouse and production flooring throughout the shift.
• Frequently required to bend, stoop, kneel, and reach in both upward and downward directions.
• Must be able to occasionally lift and/or move up to 50 lbs; frequently lift and/or move up to 40 lbs; and constantly reposition or transfer objects of negligible weight.
• Must be able to push and pull loaded carts, pallet jacks, and hand trucks across production and warehouse surfaces.
• Required to safely climb ladders to access materials stored at height.
• Must be able to operate powered industrial equipment including forklifts and electric pallet jacks, including the physical demands associated with vibration exposure and repetitive upper‑body movement.
• Required to work in varying temperature environments, including ambient, refrigerated, and frozen storage areas, using appropriate PPE.
• Must be able to wear and work in full cleanroom gowning (including gown, gloves, mask, hairnet, and shoe covers) for extended periods as required by the production area.
• Specific vision requirements include close vision, distance vision, peripheral vision, depth perception, and the ability to read small print on labels and batch documents.

August Bioservices is an equal opportunity employer and values diversity. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. August Bioservices does not discriminate on the basis of any status protected under federal, state, or local law.