Production Support Tech

Porter Cares, Inc.; Phoenix (AZ); Remote; USD 80,000 - 86,000; Full time

Job summary

A leading healthcare technology firm is seeking a Production Support Engineer to monitor and maintain application systems. The successful candidate will resolve technical issues across various platforms, including Salesforce and AWS. Ideal applicants have a Bachelor's degree in Computer Science and relevant experience in production support. The position offers a remote work environment and a competitive salary of $80,000 - $86,000 annually.

Benefits

Medical, dental and vision benefits

Paid vacation and holidays

Equipment Provided

Qualifications

• Proven experience in a production support or similar role.
• Strong knowledge of relevant technologies and platforms.
• Excellent troubleshooting and problem-solving skills.

Responsibilities

• Monitor and maintain the health of applications and systems.
• Triage and resolve application issues, configurations, and bugs.
• Collaborate with development and operations teams to identify root causes.

Skills

Salesforce

AWS Managed Services

APIs

EHR systems

ETL/Data Pipelines

SQL

Python

Troubleshooting

Communication

Education

Bachelor's degree in Computer Science, Information Technology, or related field

Job description

Join the growing Porter Team as Production Support Engineer!

The Ideal Porter Team Member

The ideal member of Porter will be a change agent, altering the status quo of healthcare delivery. You and your fellow Porter team members will provide an innovative and empathetic ecosystem of transparency to our customers. New Team Member will join feeling energetic and excited to revolutionize the healthcare continuum and contribute to the success of our mission-driven organization. Now is the time to seize the moment for consumer-centered digital health experiences and join our team.

Your Impact at Porter

The Production Support Engineer will be responsible for triaging and resolving application issues, configurations, and bugs across various platforms, including Salesforce, AWS Managed Services, APIs, EHR systems, and ETL/Data Pipelines. This role requires strong technical skills, problem-solving abilities, and a customer-focused mindset.

Key Responsibilities:

• Monitor and maintain the health of applications and systems.
• Triage and resolve application issues, configurations, and bugs in a timely manner.
• Collaborate with development and operations teams to identify root causes and implement fixes.
• Manage and support integrations between Salesforce, AWS Managed Services, APIs, EHR systems, and ETL/Data Pipelines.
• Perform regular system maintenance and updates to ensure optimal performance.
• Document incidents, resolutions, and processes for future reference.
• Provide technical support and guidance to end-users and stakeholders.
• Participate in on-call rotations to ensure 24/7 support coverage.

What You’ll Need to Make Your Impact

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven experience in a production support or similar role.
• Strong knowledge of Salesforce, AWS Managed Services, APIs, EHR systems, and ETL/Data Pipelines.
• Knowledge of SQL and Python
• Excellent troubleshooting and problem-solving skills.
• Familiarity with monitoring tools and incident management processes.
• Strong communication skills and ability to work effectively in a team environment.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Relevant certifications (e.g., Salesforce Administrator, AWS Certified Solutions Architect) are a plus.
• Experience in Healthcare and Healthcare data is a plus

Benefits of Working with Porter:

• Remote work environment
• Medical, dental and vision benefits within 30 days of hire
• Paid vacation and holidays
• A fun team and special culture
• Equipment Provided

Salary: $80,000 - $86,000 a year

Start Date: Respective start date in July