Production Support Tech

Porter Cares, Inc.; Houston (TX); Remote; USD 80,000 - 86,000; Full time

Job summary

A healthcare technology organization is looking for a Production Support Engineer to triage and manage application issues across platforms such as Salesforce and AWS. The ideal candidate will have a Bachelor's degree in a related field, strong technical skills, and experience within a fast-paced environment. This position offers a remote work option, medical benefits, and a vibrant company culture.

Benefits

Remote work environment

Medical, dental and vision benefits

Paid vacation and holidays

Fun team culture

Equipment Provided

Qualifications

• Proven experience in a production support or similar role.
• Knowledge of SQL and Python.
• Familiarity with monitoring tools and incident management processes.

Responsibilities

• Monitor and maintain the health of applications and systems.
• Triage and resolve application issues, configurations, and bugs in a timely manner.
• Collaborate with development and operations teams to identify root causes and implement fixes.

Skills

Salesforce

AWS Managed Services

APIs

EHR systems

ETL/Data Pipelines

SQL

Python

Troubleshooting

Problem-solving

Communication

Education

Bachelor's degree in Computer Science, Information Technology, or related field

Job description

Join the growing Porter Team as Production Support Engineer!

The Ideal Porter Team Member

The ideal member of Porter will be a change agent, altering the status quo of healthcare delivery. You and your fellow Porter team members will provide an innovative and empathetic ecosystem of transparency to our customers. New Team Member will join feeling energetic and excited to revolutionize the healthcare continuum and contribute to the success of our mission-driven organization. Now is the time to seize the moment for consumer-centered digital health experiences and join our team.

Your Impact at Porter

The Production Support Engineer will be responsible for triaging and resolving application issues, configurations, and bugs across various platforms, including Salesforce, AWS Managed Services, APIs, EHR systems, and ETL/Data Pipelines. This role requires strong technical skills, problem-solving abilities, and a customer-focused mindset.

Key Responsibilities:

• Monitor and maintain the health of applications and systems.
• Triage and resolve application issues, configurations, and bugs in a timely manner.
• Collaborate with development and operations teams to identify root causes and implement fixes.
• Manage and support integrations between Salesforce, AWS Managed Services, APIs, EHR systems, and ETL/Data Pipelines.
• Perform regular system maintenance and updates to ensure optimal performance.
• Document incidents, resolutions, and processes for future reference.
• Provide technical support and guidance to end-users and stakeholders.
• Participate in on-call rotations to ensure 24/7 support coverage.

What You’ll Need to Make Your Impact

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven experience in a production support or similar role.
• Strong knowledge of Salesforce, AWS Managed Services, APIs, EHR systems, and ETL/Data Pipelines.
• Knowledge of SQL and Python
• Excellent troubleshooting and problem-solving skills.
• Familiarity with monitoring tools and incident management processes.
• Strong communication skills and ability to work effectively in a team environment.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Relevant certifications (e.g., Salesforce Administrator, AWS Certified Solutions Architect) are a plus.
• Experience in Healthcare and Healthcare data is a plus

Benefits of Working with Porter:

• Remote work environment
• Medical, dental and vision benefits within 30 days of hire
• Paid vacation and holidays
• A fun team and special culture
• Equipment Provided

Salary: $80,000 - $86,000 a year