Production Support Engineer - Trading Systems

Quberesearchandtechnologies; New York (NY); On-site; USD 150,000 - 220,000; Full time

Benefits offered by this job

Performance-based bonuses

Competitive benefits package

Job summary

Quberesearchandtechnologies seeks a User Support Engineer to provide high-touch support to their trading teams across major EMEA and US markets. You will manage and resolve system issues impacting front-office trading flows, ensuring all trading components are operational before trading hours.

The ideal candidate will have over 2 years of scripting experience, excellent problem-solving skills, and a strong focus on customer service. A competitive compensation package and bonuses will be provided.

Qualifications

• Over 2 years of scripting experience with Bash, Command Dos, Powershell or Python.
• Minimum 3 years in a support role.
• Excellent problem-solving skills and business analytics capabilities.
• Expert administrative experience on Windows and high-level Linux OS experience.
• Expert relational database skills (SQL Server, Postgres).

Responsibilities

• Provide high-touch user support to the global team.
• Manage QRT trading infrastructure issues and resolutions.
• Support trading platforms across Windows and Linux environments.
• Ensure all trading components are functioning for each trading day.
• Maintain and support static databases and processes.

Skills

Bash scripting

Command Dos scripting

Powershell scripting

Python scripting

Problem solving

Business analytics

Windows desktop administration

Linux OS experience

Relational database skills

Communication skills

Tools

SQL Server

Postgres

Job description

Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager, operating in all liquid asset classes across the world. We are a technology and data driven group implementing a scientific approach to investing. Combining data, research, technology and trading expertise has shaped QRT’s collaborative mindset which enables us to solve the most complex challenges. QRT’s culture of innovation continuously drives our ambition to deliver high quality returns for our investors.

Your future role within QRT:

• Your core objective will be to provide high‑touch user support to the global QRT team which trades across all the major EMEA and US markets.
• Provide prompt user support for investigations & resolution of any system issues impacting front‑office trading flows.
• Liaise with internal and external teams on a day‑to‑day basis to provide effective management of the QRT trading infrastructure, resolving issues through to completion.
• Support trading platforms on different OS environments – Windows & Linux (manual trading application, algorithmic trading platforms, exchange/FIX connectivity system, and risk systems).
• Ensure all trading components are up and running before the start of each trading day and support the release management process ensuring stability of the production environment.
• Provide maintenance and support of static databases and supporting processes.
• Develop tools to continuously improve our ability to monitor the trading environment.
• Evening/weekend support requirements (normally through remote access).

Your present skillset:

• >2yrs of Bash, Command Dos, Powershell or Python scripting experience is essential.
• Minimum 3yrs in a support role.
• Excellent problem solving and highly effective business analytics capabilities required.
• Must have a keen focus on ownership of issues and commitment to resolving them.
• Excellent written and oral communication skills are essential.
• Expert Windows desktop and server administration experience is essential.
• High level of Linux OS experience is essential.
• Expert relational database skills (in order of preference: SQL Server, Postgres) are essential.
• Experience of managing the expectations of Front Office traders and senior management is desirable.
• Knowledge of Equities, Futures, Commodities and FX asset classes is an advantage.
• Knowledge of market data feed handlers and execution feeds is an advantage.
• Knowledge of market‑making/liquidity provision and algorithmic trading is an advantage.

Base salary range for this position is $150,000 to $220,000 per year.

QRT Total Compensation includes discretionary performance‑based bonuses and a competitive benefits package.