Production Support Engineer - Spread Products Front Office Technology (VP)

Citi; New York (NY); On-site; USD 142,000 - 214,000; Full time

Job summary

An established industry player is seeking a Production Support Engineer to join their dynamic team in New York. This role focuses on supporting trading desks and ensuring stability in mission-critical applications. You will collaborate closely with various teams, developing technical solutions and streamlining processes. The ideal candidate will have a strong background in application support, technical skills in UNIX and databases, and a passion for problem-solving. This is a fantastic opportunity to enhance your career in a fast-paced environment while contributing to the success of trading operations.

Benefits

Health Insurance

Retirement Plan

Paid Time Off

Flexible Work Hours

Employee Discounts

Wellness Programs

Professional Development

Tuition Reimbursement

Life Insurance

Disability Insurance

Qualifications

• Experience in Application Support or Production Management preferred.
• Technical skills in UNIX, databases, and scripting languages.
• Knowledge of Fixed Income business and cloud platforms.

Responsibilities

• Provide L1/L2 production management for mission-critical applications.
• Collaborate with teams to align strategies and communicate progress.
• Analyze applications for risks, vulnerabilities, and performance issues.

Skills

Application Support

Production Management

UNIX (AIX/Linux)

Oracle

SQL Server

Python

Shell

JavaScript

Perl

Analytical Skills

Communication Skills

Cloud Platforms (AWS, Azure)

Monitoring Tools (Geneos, AppDynamics)

Incident Management

Change Management

Problem Management

Education

Bachelor's Degree in Computer Science or related field

Tools

JIRA

ServiceNow

Kubernetes

OpenShift

Ansible

ELK

Splunk

Grafana

Tableau

Job description

Production Support Engineer - Spread Products Front Office Technology (VP)

Join to apply for the Production Support Engineer - Spread Products Front Office Technology (VP) role at Citi.

Role Overview

The Fixed Income Spread Products (SP) production management group provides direct support to trading desks under the "GSP" banner, focusing on ITIL support procedures and protocols. Responsibilities include supporting tools used by front office traders to facilitate their operations, providing exposure to GSP Technology, and working closely with partners in Trading, Sales, Operations, Risk, and Controls to maintain stable platforms and deliver excellent client service.

Responsibilities

• Own and provide L1/L2 production management for mission-critical GSP applications, ensuring quick resolution of issues and driving stability and efficiency improvements.
• Maintain production application systems post-development, supporting daily operations.
• Collaborate with development, infrastructure, QA, and business support teams to align strategies and priorities, and communicate progress effectively.
• Develop technical solutions to streamline and automate processes, including monitoring solutions.
• Perform problem-solving before escalating issues, following agreed formats and logs.
• Coordinate disaster recovery testing and manage application releases.
• Analyze applications for risks, vulnerabilities, and performance issues, working with teams to address them.
• Create and maintain a knowledge base for team knowledge transfer.
• Develop an understanding of application integrations and liaise with support and development teams.
• Provide technical support and actively monitor applications against SLAs and KPIs.
• Deep knowledge of applications and dependencies, understanding processes and database schemas.
• Make technical recommendations during major issues based on system knowledge.
• Mentor junior analysts and support development tasks such as new features, scaling, recovery, and automation.
• Champion stability initiatives for high availability, including monitoring, failover, and resiliency.
• Partner with teams for diagnostics and investigations of outages caused by scale issues.
• Manage incidents, problems, and changes globally, maintaining calm and analytical approach during crises.
• Communicate complex information confidently with operations and technology partners.

Qualifications

• Experience in Application Support or Production Management preferred.
• Support experience with business applications, issue tracking tools like JIRA and ServiceNow.
• Technical skills in UNIX (AIX/Linux), databases (Oracle, SQL Server), scripting languages (Python, Shell, JavaScript, Perl).
• Strong analytical skills, adaptable, with good planning and communication abilities.
• Knowledge of Fixed Income business, support for trading/risk platforms, cloud platforms (AWS, Azure), and monitoring tools (Geneos, AppDynamics).
• Understanding of incident, change, and problem management procedures.
• Familiarity with container management (Kubernetes, OpenShift), automation (Ansible), and log tools (ELK, Splunk).
• Nice-to-have: Dashboard/reporting tools (Grafana, Tableau), Site Reliability Engineering concepts.

Additional Details

Location: New York, NY | Salary Range: $142,320 - $213,480 | Full-time, Benefits included | Posting closes: Apr 29, 2025

Citi is an equal opportunity employer. For accommodations, review our Accessibility policy. Visit citibenefits.com for employee benefits details.