Production Support Engineer, Senior Associate

State Street; Princeton (NJ); On-site; USD 58,000 - 99,000; Full time

Job summary

A leading company seeks a Production Support Engineer to enhance system reliability through troubleshooting, automation, and collaboration with development teams. This role requires a B.S/M.S degree and experience in production support, SQL, and automation tools to drive effective solutions.

Qualifications

• 2 years as L3 Production Support analyst.
• Knowledge in Azure ecosystem, Databricks, and Unix.
• Strong analytical and communication skills required.

Responsibilities

• Onboarding applications to Production with high standards.
• Troubleshoot priority incidents and perform analytics.
• Engage with development teams to ensure reliability.

Skills

SQL Knowledge

Shell scripting

Python

Ansible

Troubleshooting

Critical Thinking

Problem Solving

Automation

Education

B.S/M.S. Degree

Tools

Splunk

Dynatrace Managed

Geneos

Azure DevOps

Job description

Who we are looking for

As a Production Support Engineer youwill help build a meaningful engineering discipline, combining software and systems to develop creative engineering solutions to operations problems. Much of support and development will focus on existing systems, building infrastructure and reducing work through automation. You’ll join a team of curious problem solvers with diverse set of perspectives who are thinking big and taking risks. In this environment you’ll work on the relevant projects, supported by an organization that provides the support and mentorship you need to learn and grow. As engineer, you’ll be focused on running better production applications and systems.

What you will be responsible for

As a Production Support Engineer, you will be responsible for:

• Onboarding applications on to Production management with the highest onboarding standards
• Troubleshoot priority incidents, facilitate blameless post-mortems and ensure permanent closure of incidents
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions
• Build and drive adoption for greater self-healing and resiliency patterns.
• Participate in performance tests; identify bottlenecks, opportunities for optimization and capacity demands.
• Engage with development team throughout the life cycle to help develop software for reliability and scale, ensuring minimal refactoring or changes
• Design automated software and product upgrades, change management, and release management solutions
• Participate in the 24x7 support coverage as needed

What we value

These skills will help you succeed in this role

• Collaboration among other IT teams
• Team player
• Continuous learning

Education & Preferred Qualifications

• B.S/M.S.Degree
• 2 years as L3 Production Support analyst
• SQL Knowledge, Shell scripting, Python, Ansible
• ITIL

Additional requirements

• Working knowledge in telemetry and triaging systems like Splunk, Dynatrace Managed, Geneos etc..
• Strong Troubleshooting, Critical Thinking, Problem Solving, Analytical, Collaboration and Decision Making Skills. Proactively identify issues, root cause analysis and implement both temporary and permanent solutions
• Understanding of AKS, Snowflake, No sql db (Cosmos), Understanding of Azure ecosystem, Databricks, Unix, Git bash commands, ADO (Azure Devops) - deployment pipelines
• Automation Expérience
• Excellent Communication Skills

Salary Range:

$58,240 - $98,800 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.