Production Support Engineer - NYC $200k

IT Accel, Inc.; New York (NY); On-site; USD 175,000 - 250,000; Full time

Job summary

IT Accel, Inc. seeks a Production Support Engineer to manage vital applications for Corporate Technology. The role involves maintaining a stable production environment, incident management, and collaborating with development teams. The engineer will utilize their expertise to support operations effectively.

Qualifications

• 5+ years in an enterprise environment
• Experience with Windows and Unix/Linux systems
• Proficient in complex query execution

Responsibilities

• Oversee production environment management and incident handling.
• Develop relationships with development teams and clients.
• Train Level 1 support teams on tools and documentation.

Skills

Scripting languages (Python, PowerShell, Perl)

SQL

Enterprise application support

Education

Computer Science or Electrical Engineering degree

Tools

AWS

Kafka

RabbitMQ

Job description

This range is provided by IT Accel, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$175,000.00/yr - $250,000.00/yr

About The Role

The Corporate Technology Production Support team is crucial in maintaining and managing essential applications used by the Middle Office, Operations, and Treasury teams. These applications play a vital role in the firm's profit and loss calculations, risk management, and regulatory reporting.

The team works closely with the Corporate Technology DevOps team and development teams to ensure a stable and resilient environment. They are also responsible for equipping the Level 1 support team with the necessary knowledge, tools, and documentation to handle day-to-day production issues or alerts.

Key Responsibilities

• Oversee the entire production environment, including:
• Managing infrastructure
• Planning and deploying releases
• Handling incident and problem management
• Conducting capacity planning and BCP testing
• Develop strong relationships with development teams and end-users/clients by:
• Promoting a DevOps culture
• Focusing on client service and delivery
• Become the expert in your area of responsibility by:
• Building subject matter expertise
• Providing cross-training to the Level 1 team and other support teams
  
  

Required Qualifications And Skills

• At least 5 years of experience in supporting an enterprise environment
• Educational background in Computer Science, Electrical Engineering, or a related field
• Experience in supporting business-facing applications
• Proficiency in scripting languages such as Python (preferred), PowerShell, Perl, etc.
• Strong SQL skills and familiarity with various database systems
• Ability to execute and comprehend complex queries
• Experience in supporting both Windows and Unix/Linux environments
• Familiarity with:
• CI/CD processes
• AWS
• Kafka
• RabbitMQ
  
  

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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