Production Support Engineer II

CIBC US; Chicago (IL); Hybrid; USD 100,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Health Savings Account

Life Insurance

Disability

401(k)

Paid Time Off

Job summary

CIBC is seeking a Production Support Engineer II in Chicago, IL to support the AML platform built on SAS Viya. The role features a hybrid work model with 2 days on-site and other days remote, requiring 1–2 years in bank-based application support and SQL expertise.

Azure experience and SAS Viya familiarity are preferred. The ideal candidate will manage Linux VMs, SQL queries, and production changes, collaborating with stakeholders while ensuring regulatory compliance and disaster recovery

Qualifications

• Minimum 1–2 years of technical experience in application support within a bank.
• Familiarity with Linux VMs and CLI, SQL queries, and cloud computing (Azure preferred).
• Experience with SAS Viya and related certifications would be an asset.

Responsibilities

• Application Support – investigate incidents; prioritize by impact; apply ITIL practices.
• Database Support – write complex SQL queries and troubleshoot ETL pipelines.
• Cloud Computing – manage Linux VMs and PostgreSQL on Microsoft Azure.
• Release Management – oversee production changes and upgrades to SAS Viya AML platform.
• Service Continuity – perform disaster recovery tests.
• Collaboration – work with stakeholders and vendors; clear technical communication.
• Continuous Learning – stay updated on technologies and regulatory developments.

Skills

Linux CLI

SQL

Cloud computing

Communication

ITIL practices

Tools

SAS Viya

Azure

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

As a Production Support Engineer II on the US Risk Technology team, you will support our anti-money laundering (AML) platform built using SAS Viya 3.5. This platform is used for customer risk rating, transaction monitoring, and regulatory reporting. At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 2 days per week on-site, while other days may be remote.

• Application Support – investigate application issues; prioritize incidents based on impact and severity. Identify root causes and implement solutions to prevent recurrence. Apply IT Infrastructure Library (ITIL) practices for incident, change, and problem management.
• Database Support – write complex SQL queries; troubleshoot extract, transform, and load (ETL) pipelines.
• Cloud Computing – manage Linux virtual machines and a PostgreSQL database hosted on Microsoft Azure.
• Release Management – oversee production changes affecting CIBC’s SAS Viya AML platform, including bug fixes and version upgrades.
• Service Continuity – perform disaster recovery tests.
• Collaboration – build trusted working relationships with business stakeholders, technology partners, and external vendors.
• Communication – express technical concepts to non-technical audiences with precision and clarity.
• Continuous Learning – stay up-to-date with emerging technologies, changes in the banking industry, and regulatory developments.

Who You Are

You can demonstrate a minimum of 1-2 years of technical experience within application support in a bank. Experience with Linux virtual machines and CLI, writing SQL queries, and a technical familiarity with cloud computing (preferably Azure) is preferred. Experience with SAS Viya, along with relevant certifications, would also be an asset. CIBC supports the completion of the SAS Certified Specialist: Administration of SAS Viya exam and relevant Microsoft Azure training. You have strong communication skills and the ability to prioritize work effectively in a fast-paced environment.

California residents — your privacy rights regarding your actual or prospective employment

At CIBC, we offer a competitive total rewards package. This role has an expected salary range of $100,000-$120,000 based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which also may include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee’s needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave, and Vacation), Holidays, and 401(k), in addition to other special perks reserved for our team members. This position does not offer visa sponsorship.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. *Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location IL-Chicago, 70 W Madison St Fl 10 Employment Type Regular Weekly Hours 40 Skills Application Production Support, Command Line Interface (CLI), Linux, Production Support, SAS Viya, Structured Query Language (SQL). At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 48,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.