Production Support Engineer: Debug & Ship Fixes

Fieldguide; United States; Remote; USD 80,000 - 115,000; Full time

Job summary

Fieldguide is seeking a Software Engineer for Production Support to debug complex product issues and improve system reliability. This role involves collaborating with engineers and support teams, shipping fixes, and translating customer feedback into actionable tasks. Ideal candidates will have 2+ years of relevant experience, familiarity with modern web technologies like TypeScript and React, and the ability to communicate effectively with both technical and non-technical audiences.

Qualifications

• 2+ years of experience in Software Engineering or Technical Product Support.
• Familiarity with TypeScript, React, Node.js, and Python.
• Experience debugging across frontend and backend systems.

Responsibilities

• Investigate escalations across frontend, APIs, and data flows.
• Write and ship small-to-medium fixes.
• Act as the technical escalation point for support representatives.

Skills

Debugging complex issues

Effective communication

Experience with modern web technologies

Working with relational databases

Tools

TypeScript

React

Node.js

Python

GraphQL

PostgreSQL

Job description

Fieldguide is seeking a Software Engineer for Production Support to debug complex product issues and improve system reliability. This role involves collaborating with engineers and support teams, shipping fixes, and translating customer feedback into actionable tasks. Ideal candidates will have 2+ years of relevant experience, familiarity with modern web technologies like TypeScript and React, and the ability to communicate effectively with both technical and non-technical audiences.