Production Support Documentation Specialist

Virtix Health; United States; On-site; USD 80,000 - 95,000; Full time

Job summary

Virtix Health is seeking a Production Support Documentation Specialist responsible for ensuring the operational integrity of software applications, providing technical support, and aiding documentation and quality assurance tasks. The ideal candidate will possess strong problem-solving capabilities and a minimum of 5 years in production support, particularly in healthcare applications.

Benefits

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Disability insurance

Tuition assistance

Qualifications

• Minimum of 5 years in production support with exposure to QA and documentation tasks.
• Strong background in user or technical support, particularly within healthcare or software systems is required.

Responsibilities

• Monitor and maintain software applications to ensure they run smoothly and efficiently.
• Collaborate with QA analysts to perform testing and ensure software quality.
• Manage user access and role-based security, ensuring appropriate permissions are in place.

Skills

Problem-solving

Technical skills

Analytical skills

Education

Bachelor's degree in Computer Science

Tools

Jira

ServiceNow

Confluence

Microsoft Office Suite

Job description

Production Support Documentation Specialist

Join to apply for the Production Support Documentation Specialist role at Virtix Health

Production Support Documentation Specialist

Join to apply for the Production Support Documentation Specialist role at Virtix Health

Direct message the job poster from Virtix Health

Sr. Talent Acquisition Specialist shepherding a diverse range of talent to join CorroHealth, centered in the revenue cycle revolution helping…

The Production Support Documentation Specialist will be responsible for maintaining the operational integrity of software applications, providing technical support, assisting with documentation and quality assurance tasks, and managing user access and role-based security. The ideal candidate will have a strong background in production support, excellent problem-solving skills, and a passion for ensuring high-quality software delivery.

Responsibilities:

• Monitor and maintain software applications to ensure they run smoothly and efficiently.
• Issue Resolution: Troubleshoot and resolve technical issues reported by users and stakeholders.
• Documentation: Create and maintain accurate documentation for processes, procedures, and known issues.
• QA Assistance: Collaborate with QA analysts to perform testing and ensure software quality.
• Stakeholder Support: Provide support for software development teams and stakeholders, ensuring their needs are met.
• Performance Monitoring: Continuously monitor system performance and implement fixes or enhancements to improve reliability.
• Training: Assist in training staff and stakeholders in new features and processes.
• User Access Management: Manage user access and role-based security, ensuring appropriate permissions and access controls are in place.
• Continuous Improvement: Identify areas for improvement and propose solutions to enhance system performance and user experience.
• Triage system issues by reviewing assigned tickets, investigating reported bugs, and attempting to recreate issues.
• Analyze and identify root causes of problems within the system, present potential solutions when possible.
• Document findings and communicate issue summaries and updates to team leads or development teams for resolution.
• Research and troubleshoot recurring issues or process failures, including performing backend data reviews and root cause analysis.
• Draft and maintain user documentation and step-by-step guidance to support end-user education and clarify system workflows.
• Monitor trends in reported issues and assist with process improvement or preventive measures.
• Support quality assurance (QA) testing for new feature releases or bug fixes when QA resources are limited.
• Perform functional testing of new developments in pre-production environments and provide detailed feedback on any issues found.
• Collaborate cross-functionally with development, support, and operations teams to ensure issues are resolved efficiently and accurately.

Required Qualifications, Skills & Experience:

• Strong problem-solving, technical, and analytical skills to identify, reproduce, and diagnose technical issues.
• Experience using ticketing systems such as Jira, ServiceNow, or Zendesk for managing bugs and task workflows.
• Familiarity with QA methodologies and tools (e.g., Selenium, Jira), including participation in testing and release cycles.
• Prior support for EMR/EHR platforms (e.g., Epic, Cerner, Meditech) and healthcare applications or coding systems.
• Knowledge of user access management and role-based security principles.
• Proficiency in documentation tools such as Confluence and Microsoft Office Suite (Word, Excel, PowerPoint).
• Minimum of 5 years in production support, with exposure to QA and documentation tasks.
• Background in user or technical support, particularly within healthcare or software systems, is required.
• Bachelor’s degree in Computer Science, Information Technology, or a related field preferred.

Preferred Qualifications:

Certifications: ITIL, AWS, or other relevant certifications.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Quality Assurance and Health Care Provider

• Industries

  Hospitals and Health Care and Business Consulting and Services

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Disability insurance

Tuition assistance

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