Production Support Developer, Officer - State Street Investment Management

STATE STREET CORPORATION; Boston (MA); On-site; USD 70,000 - 119,000; Full time

Benefits offered by this job

401K with company match

Health insurance

Paid time off

Employee Assistance Program

Job summary

State Street Investment Management seeks a production support lead to drive incident management and coordination across application and infrastructure teams in Boston. You will act as the first escalation point for critical incidents and guide cross-functional responses to minimize business impact.

Responsibilities include leading bridge calls, communicating status to leadership, performing root cause analysis, and driving continuous improvement in monitoring, runbooks, and operational readiness

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical discipline.
• 5+ years in software development, production support and enterprise technology operations.
• Strong knowledge of enterprise applications, shared services, and distributed system architectures.
• Hands-on experience with Java, Python, and SQL.
• Experience supporting applications hosted on AWS and cloud-native platforms.
• Strong understanding of databases, application infrastructure, networking concepts, and enterprise platforms.
• Knowledge of application security principles and operational risk controls.
• Experience with monitoring, logging, and observability tools.
• Understanding of incident management, problem management, change management, and IT operational processes.
• Excellent communication and stakeholder management during high-severity incidents.
• Experience in financial services or highly regulated environments is preferred.

Responsibilities

• Partner with production support and infrastructure teams for incident triage, prioritization, and resolution.
• Coordinate with application, infrastructure, database, security, and vendor teams to accelerate incident resolution.
• Provide clear, concise communications to business and IT leadership regarding incident status and progress.
• Lead incident bridge calls and facilitate collaboration across technology teams during major incidents.
• Monitor production health, identify service degradation trends, and escalate risks.
• Perform root cause analysis reviews and track corrective actions to closure.
• Identify recurring issues and recommend stability, monitoring, automation, and process improvements.
• Support implementation of monitoring, alerting, and operational readiness best practices.
• Collaborate with development teams to improve application reliability, resiliency, and supportability.
• Maintain incident management documentation, runbooks, and procedures.
• Contribute to continuous improvement initiatives focused on operational efficiency and customer experience.

Skills

Incident management

Java

Python

SQL

AWS

Monitoring/logging

Communication

Problem solving

Stakeholder management

Regulated environments

Education

Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical discipline

Job description

State Street Investment Management ("State Street IM") is seeking a technically strong and operationally focused professional to provide production support leadership and incident management coordination across applications in Client Experience team. This role will serve as the first line of escalation for critical production incidents, partnering closely with application, infrastructure, security, vendor, and production support teams to ensure timely issue resolution, platform stability, and continuous operational improvement.What You Will Be Responsible For:Partner closely with production support and infrastructure teams for incident triage, prioritization, and resolution.Coordinate with application, infrastructure, database, security, and vendor teams to accelerate incident resolution and minimize business impact.Provide clear, concise, and timely communications to business and IT leadership regarding incident status, risk, mitigation actions, and resolution progress.Lead incident bridge calls and facilitate collaboration across multiple technology teams during major incidents.Monitor production health, identify service degradation trends, and proactively escalate potential risks.Perform root cause analysis reviews and track corrective actions to closure.Identify recurring issues and recommend stability, monitoring, automation, and process improvements.Support implementation of monitoring, alerting, and operational readiness best practices across applications.Collaborate with development teams to improve application reliability, resiliency, and supportability.Maintain incident management documentation, operational procedures, and support runbooks.Contribute to continuous improvement initiatives focused on operational efficiency, platform stability, and customer experience.Qualifications:Bachelor's degree in Computer Science, Information Systems, Engineering, or a related technical discipline.5+ years of experience in software development, production support and enterprise technology operations.Strong knowledge of enterprise applications, shared services, and distributed system architectures.Hands-on experience with Java, Python, and SQL.Experience supporting applications hosted on AWS and cloud-native platforms.Strong understanding of databases, application infrastructure, networking concepts, and enterprise platforms.Knowledge of application security principles, and operational risk controls.Experience working with monitoring, logging, and observability tools.Understanding of incident management, problem management, change management, and IT operational processes.Knowledge of AI technologies and practical application of AI-driven operational capabilities is preferred.Strong analytical, troubleshooting, problem-solving, and decision-making skills.Excellent communication and stakeholder management skills with the ability to operate effectively during high-severity incidents.Experience in financial services or highly regulated environments is preferred.Salary Range:$70,000 - $118,750 AnnualThe range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.For a full overview, visit https://hrportal.ehr.com/statestreet/Home .About State StreetAcross the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.Discover more information on jobs at StateStreet.com/careersRead our CEO StatementJob Application Disclosure:It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.