Production Support Analyst / SRE - South Jordan, UT (Hybrid)

Russell Tobin; South Jordan (UT); On-site; USD 69,000 - 72,000; Full time

Job summary

Russell Tobin is seeking a Production Support Analyst / SRE in South Jordan, UT for a hybrid, contract role. You will balance hands-on production support with reliability engineering, focus on live incidents, and drive automation to improve system stability.

Requirements include Linux/Unix and Sybase/Postgres debugging, Python scripting, ITIL/ServiceNow familiarity, and strong English communication. On-call coverage and collaboration with trading applications teams are essential.

Qualifications

• Bachelor's degree in Computer Science or related field.
• Experience in Linux/Unix production support.
• Strong scripting in Python.
• Familiarity with ITIL and ServiceNow.
• Ability to read JavaScript.
• Excellent written and spoken English.

Responsibilities

• Monitor systems and respond to incidents promptly.
• Manage incident lifecycle and communicate with teams.
• Lead root cause investigations and implement fixes.
• Coordinate coverage across NA, APAC and EMEA markets.
• Collaborate with development teams to improve stability.

Skills

Linux/Unix

Python scripting

Sybase

PostgreSQL

ITIL

ServiceNow

English proficiency

JavaScript reading

Proactive mindset

Strong communication

Education

Bachelor's degree in Computer Science or related field

Tools

Splunk

Grafana

Job description

Title: Production Support Analyst / SRE

Location: South Jordan, UT (Hybrid)

Duration: Contract

Pay range: $50-$52

Position Summary: The Production Support Analyst / (SRE) role is a hybrid position based in South Jordan, UT focused on maintaining the stability and performance of critical production systems. It combines hands‑on production support with reliability engineering, requiring the candidate to manage live incidents while contributing to automation and system improvements. The role involves close collaboration with development teams and business stakeholders to troubleshoot issues, manage incidents, and ensure smooth system operations. Strong expertise in Linux/Unix environments, Sybase(database) OS‑level debugging, and production support is essential, along with experience in scripting (Python) to automate repetitive tasks. Familiarity with ITIL principles, ticketing systems like ServiceNow, and effective communication skills are critical for success. Day‑to‑day responsibilities are primarily focused on L2/L3 production support, including monitoring systems, handling alerts, debugging failures, and resolving outages for internal trading applications. The role also emphasizes proactive reliability improvements through automation, requiring a balance of operational support and continuous enhancement in a fast‑paced, on‑call‑driven environment.

Key Responsibilities

Must

• Strategic mindset with specific focus on tooling, automation, and efficiency
• Able to troubleshoot, problem solver, analytical
  • Strong troubleshooting exp
• Proficiency with Linux
• Proficiency with Databases: Sybase (most important) & General knowledge Postgres
• Strong scripting skills: Python (Most Important) -- shell or Linux
• Network diagnostic skills and experience with networks and real‑time messaging technologies (multicast, TCP/IP, UDP, SNMP)
• Excellent spoken and written English communication skills.
• Bachelor’s degree in Computer Science or related field from an accredited college or university.
• Don’t need to know how to code, but should be able to read Java Script
• Soft Skill:
  • Proactive Mindset
    • Don't wait for something to break, get ahead of it
• Will be communicating

Plus

• Lead Experience
  • Will be escalation
• Splunk Experience
• Grafana Experience
• If they come from a Risk or Margin background that is a HUGE plus

Day to Day

• Monitor and respond to user-reported issues as well as infrastructure alerts promptly and professionally ,ensure issues are tracked through to resolution.
• Ensure efficient incident management, ensuring accurate communication to impacted groups and timely resolution.
• Facilitate root cause investigations and manage the implementation of corrective and preventative measures.
• Manage coverage during North America, Asia and Europe market hours, including weekend pre-open ready-for-business checks. Proactively identify and respond promptly to failures.
• Partner with development teams to drive stability, operational excellence, and a culture of efficiency.
• Ensure team knowledge is current and forward‑looking.
• Respond to regulatory and compliance issues with urgency.
• Liaise with external technology vendors and exchanges to coordinate changes and resolve connectivity and market data issues.
• Review, execute, and verify production changes in strict accordance with procedures defined in change documents.
• Take an active role in planned technology events, i.e. business continuity tests, ensuring recovery procedures are accurate and complete.
• Leverage tools and resources available within the firm to simplify, automate, or eliminate inefficiencies.

Russell Tobin is a leading minority‑owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies. We are the staffing arm of the Pride Global network, a minority‑owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.
Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity

Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates

Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

Only applicable for Kentucky positions

For this type of employment, state law requires a criminal record check as a condition of employment. This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long‑term care facilities, in accordance with KRS 216.793.

PrideGlobal and it's affiliates offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity

PrideGlobal and it's affiliates is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

PrideGlobal and it's affiliates is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

PrideGlobal and it's affiliates is committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates

Under the San Francisco Lactation in the Workplace Ordinance, PrideGlobal and it's affiliates will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

Only applicable for Kentucky positions

PrideGlobal and it's affiliates requires a criminal record check as a condition of employment. This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long‑term care facilities, in accordance with KRS 216.793.