Production Support Analyst (Remote) (Remote)

Remote Jobs; Leesburg (VA); Remote; USD 65,000 - 75,000; Full time

Job summary

A leading health consulting firm in Virginia seeks a dedicated individual to manage help desk inquiries and provide technical support. Candidates should have at least 4 years of experience, an Associate's degree, and strong troubleshooting abilities. The role offers a salary between $65,000 and $75,000 along with a comprehensive benefits package and development opportunities.

Benefits

Comprehensive benefits package

Retirement plans with matching contributions

Opportunities for professional development

Qualifications

• Minimum of 4 years of relevant experience.
• Ability to pass a client-specific public trust background investigation.
• Strong analytical and trend analysis skills.

Responsibilities

• Track and manage inquiries in the help desk ticketing system.
• Evaluate user needs and define technical problems.
• Conduct analysis and testing in lower environments.
• Liaise with teams to troubleshoot complex system issues.
• Train and develop new and existing team members.

Skills

Technical troubleshooting

Communication

Collaboration

Education

Associate's degree or equivalent experience

Job description

Employer Industry: Health and Human Services Consulting

Why consider this job opportunity:

• Salary range of $65,000 - $75,000
• Comprehensive benefits package including paid time off and health coverage
• Retirement plans with matching contributions
• Opportunities for professional development and growth
• Support for wellbeing, caregiving, commuting, and adoption
• Work in a collaborative and innovative environment that impacts public service

What to Expect (Job Responsibilities):

• Track and manage inquiries in the help desk ticketing system to ensure timely responses and identify trends
• Evaluate user needs and define technical problems in collaboration with functional and technical staff
• Conduct analysis and testing in lower environments to validate resolutions and ensure system integrity
• Liaise with various teams to troubleshoot complex system issues and document root cause analyses
• Train and develop new and existing team members through written training plans and coaching

What is Required (Qualifications):

• Associate's degree or equivalent experience
• Minimum of 4 years of relevant experience
• Ability to pass a client-specific public trust background investigation
• Strong technical troubleshooting skills
• Excellent communication and collaboration abilities

How to Stand Out (Preferred Qualifications):

• Experience in analytical and trend analysis
• Skills in reporting and planning
• Background in coaching and mentoring

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