Production Support

Outdoor Cap Company; Bentonville (AR); On-site; USD 28,000 - 36,000; Full time

Job summary

Outdoor Cap Company is seeking a Production Support role to aid the embroidery decoration team. You'll trim hats, perform quality control, block hats, pack finished products, and organize workstations. Growth potential through progressive steps to higher operator levels is highlighted.

The role requires ability to read English instructions, basic math, and attention to detail, with overtime as needed and a focus on safe, efficient production in a warehouse setting.

Qualifications

• High school diploma or GED preferred but not mandatory.
• Embroidery, sewing and/or digitizing experience desired but not mandatory.
• Very Basic computer knowledge; uses in-house programs like Exenta, Quickturn, NetSuite, Shopify.

Responsibilities

• Must follow all safety protocols.
• Perform routine housekeeping tasks and safety checks.
• Interpret work orders with attention to detail for quality and accuracy.
• Use proper tools for each task to ensure safe, high-quality product.
• Contribute to quality control by inspecting materials and finished products.
• Prepare and organize for production to meet order requirements.
• Inspect and prepare finished product for shipping (QC, Trim, Package).
• Demonstrate competencies for machinery/techniques for next level.
• Read PO to match art, cap style, color, size, and packing instructions.
• Adhere to safety protocols for assigned equipment and areas.

Skills

Attention to detail

Reading English instructions

Basic Math

Teamwork

Overtime readiness

Education

High school diploma or GED preferred

Embroidery/sewing/digitizing experience desired

Basic computer knowledge

Tools

Exenta

Quickturn

NetSuite

Shopify

Job description

Outdoor Cap and JUNK Brands is a dedicated organization with a passion for all things headwear. Committed to creating high-quality products known for our careful attention to detail and craftsmanship. We are seeking a skilled Individuals to join our team and contribute to the creation of our premium.

As an essential player you will play a crucial role in ensuring the efficient and high-quality production of our products. You will be responsible for operating and maintaining equipment such as, but not limited to; measuring tools, heat gun, embroidery and sewing tools, and sewing machines. To be successful in this role, you should be able to follow detailed instructions, and contribute to a positive and productive work environment.

General Skills and Competencies required for all Production Grades

• Upholds the company values: acts with integrity; works together as a team; and treats teammates with respect.
• Maintains a clean, organized and safety conscious work area.
• Ability to read and comprehend instructions, short correspondence and work orders (in English). Ability to effectively present information in one-on-one situations with co-workers and/or supervisors.
• Basic Math: ability to add, subtract, multiply and divide in units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out simple one-or two-step instructions.
• Ability to learn quickly, adapt to change, work at a fast pace, keep a positive attitude and manage multiple deadlines.
• Attention to detail
• Must be able to work with little absenteeism and available for overtime as needed.
• Performs other responsibilities that may be assigned.

Education and Qualifications

• High school diploma or general education degree preferred, but not mandatory.
• Embroidery, sewing and/or digitizing experience desired, but not mandatory.
• Very Basic computer knowledge helpful; Uses in-house programs (example: Exenta, Quickturn, NetSuite, Shopify)

Physical Requirements

• Must be able to stand, sit and/or walk (90% of the day) and occasionally reach, bend, and move inside the facility to move product.
• Fine motor skills: required using the wrists, hands, and fingers.
• Vision: Required to have close visual acuity, color vision and depth perception
• Able to hear and effectively communicate with peers.
• Ability to lift/move/pull 10-50 lbs. occasionally throughout day.
• Moderate noise due to sewing machine operation in a warehouse setting.
• Extreme temperatures: some assignments are in a building with limited climate control.

Grade 1 Production Support

OC – QC/Trim, Blocker

As a Grade 1 Production Support at Outdoor Cap, you will play a vital role in supporting the embroidery decoration team. Your responsibilities will include trimming hats, quality control of embroidered hats, blocking hats, packing finished hats, and organizing workstation. Grade 1 Production Support can increase earning potential by gaining skills from Step 1 to Step 3 and/or advancing to Grade 2 Machine Operator

Step Progression

Outdoor Cap

Production / Samples

• Step 1 – Proficiency QC/Trim & Blocking Machine*
• Step 2 – Intermediate level QC/Trim + Blocking Machine + Shipping Assistant
• Step 3 – Advanced level QC/Trim, Blocking + Shipping Assistant + Can sign off Operator Preproduction Samples and Pull Art
  • Pulls art in Shopfloor,
  • Creates orders in Exenta for M type orders,
  • Prepares hats for Sample Operator.
  • Intermediate Level QC/Trim + Blocking Machine + Shipping Assistant
  • Pulls art in ShopFloor
  • QC/Trim for Samples
  • Photo Specialist for Samples
• Step 4 – Production Step 3 + Cross trained to One portion of Samples Step 3
  • Cross Trained in all Samples Step 3 above

* QC/Trim Proficiency: 48 hits < 30 min; 48 3D hits* < 45 min; QC for crooked art, loose thread, color match, underlay sticking out, frayed thread, dirty/damaged caps, cap style
Blocking machine Proficiency: Data not yet set

Essential Duties & Responsibilities

• Must follow all safety protocols
• Perform routine housekeeping tasks and safety checks.
• Interprets work orders, paying close attention to all details to ensure product is completed correctly with the highest standard of accuracy and quality and reflects artwork.
• Use proper tools/supplies for each task to ensure safe working conditions and good quality product. Reports items that need to be replaced
• Contribute to quality control by inspecting materials and finished products. Interpret SOPs and only pass good product. Understand what product can be reworked/corrected and what has to be scrapped.
• Prepares and organizes for production confirming that all order requirements are met.
• Inspects and prepares all finished product for shipping (QC, Trim, Package)
• Able to demonstrate competencies for various machinery / techniques for next level.
• Understand/communicate PASS v FAIL cap (loose threads, crooked art, etc and bad caps)
• Ability to Read PO to match art, cap style, cap color, cap size, cap dim, special instructions, packing instructions
• Adhere to safety protocols for assigned equipment and all production areas (ex. Turning off heat guns at break)

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities at any time.