Production Supervisor - ATT Integration- 3rd Shift - NAIC5

National Black MBA Association; Edwardsville (IL); On-site; USD 64,000 - 81,000; Full time

Job summary

An established industry player is seeking a Production Supervisor to lead and develop teams in a dynamic environment. This role involves overseeing production processes, ensuring quality and safety standards, and driving operational success. The ideal candidate will possess strong leadership skills and a background in telecommunications or electrical fields. You'll have the opportunity to make a significant impact by enhancing customer service and team performance while enjoying a comprehensive benefits package. Join a forward-thinking company dedicated to innovation and excellence in technology solutions.

Benefits

Health and wellbeing programs

Paid time off

Financial benefits

Additional perks for employee support

Qualifications

• 2-5 years of leadership experience preferred.
• Basic understanding of LEAN methodology and concepts is preferred.

Responsibilities

• Oversee teams to meet customer demands and monitor KPIs.
• Lead and develop diverse teams, providing coaching and motivation.
• Participate in hiring and onboarding processes.

Skills

Leadership

Telecommunications knowledge

LEAN methodology

Problem-solving

Time management

Education

Associate degree

Bachelor's Degree

Relevant work experience

Job description

Description

Qualifications

• Associate degree, Bachelor's Degree or relevant work experience.
• 2-5 years of previous leadership experience preferred.
• Previous experience with telecommunications or electrical highly preferred.
• Basic understanding of LEAN methodology and concepts is preferred.
• Overall planning and execution of enhancing quality and customer service.
• Product progress reports.
• Supervision of a medium size teams (15-25 direct reports on average).

Knowledge, Skills, and Abilities

• Listens to others, confirming understanding of the content and recognizing non-verbal cues and underlying messages.
• Demonstrates a concern for accuracy and thoroughness so that sufficiently detailed information is logged correctly.
• Demonstrates knowledge of the processes for ordering, shipping, and warehousing materials to support production and satisfy demand.
• Continuously seeks new ways of working to make processes run smoother and faster.
• Understands and assembles products according to technical documentation requirements and is able to ensure quality and functional standards are met.
• Actively controls and structures use of time to most effectively accomplish work, projects, and goals.
• Resolves issues by diagnosing problems, determining possible resolutions, and implementing effective solutions.
• This role includes assignment of work for specific WWT customers. Some customers have specific on-boarding requirements, including background check and drug testing requirements that go beyond WWT's requirements. Ability to meet these requirements may be necessary for continued employment, depending on needs of the department.

Physical Demands

• Sitting: Frequently
• Standing: Constantly
• Walking: Frequently
• Stooping, kneeling, crouching: Frequently
• Reaching 30" to 72": Constantly
• Eye/hand coordination: Constantly
• Lifting (up to 50lbs): Frequently
• Lifting Overhead: Occasionally
• Carrying: Frequently
• Twisting/Turning: Frequently
• Fine Motor Coordination (keying, labeling): Occasionally
• Fine Motor Coordination (pinch, tool use, stripping wire): Frequently
• Fine Motor Coordination (pick & place small parts): Constantly
• Gripping/Grasping: Frequently
• Climb (more than 2 steps): Occasionally

Working Environment

• Work near moving machinery: Constant
• Fumes or airborne particles: Frequent
• Toxic or caustic chemicals: Frequent
• Risk of electrical shock: Frequent
• Extremes: heat (non-weather): Occasional

Is this role an individual contributor or does it have direct reports?
This position manages people.

Level of Autonomy

Work is accomplished without considerable direction. Exercises judgment in selecting methods, techniques, and evaluation criteria in obtaining results. Exerts significant latitude in determining objectives of assignment. Takes calculated risks with consultation from the expert.

Compensation/ Benefits

The current base salary range is estimated to be $64,400.00 to $80,500 annually, depending on various factors such as shift, location, experience, skills, performance, licensure, certification, and business needs. Positions may also be eligible for variable incentives like bonuses or commissions.

Our benefits include health and wellbeing programs, financial benefits, paid time off, and additional perks, aimed at supporting our employees' overall well-being.

We are committed to creating an inclusive environment that fosters belonging, innovation, and respect for all team members.

Equal Opportunity Employer

#LI-KB1

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our work benefits clients, partners, employees, and communities worldwide. Founded in 1990, WWT is a global leader in technology solutions, dedicated to creating a great workplace and delivering innovative solutions.

Our partnership with AT&T enables us to provide top-tier support in deploying integrated technology solutions, including cabinets, platforms, and devices.

3rd Shift: Monday - Thursday 3:30pm - 2:00am

A Brief Overview

Production Supervisors oversee teams to meet customer demands, leading, developing, and coaching team members, scheduling resources, and monitoring KPIs to ensure operational success.

Job Responsibilities

• Identify and deploy technical skill sets and resources for project delivery.
• Ensure staff are qualified and trained.
• Research and resolve customer impacting issues.
• Collaborate with cross-functional teams for issue resolution and status sharing.
• Participate in hiring and onboarding processes.
• Lead and develop diverse teams, providing coaching and motivation.
• Conduct performance evaluations and provide feedback.
• Maintain safety, quality, and attendance standards.
• Promote trust and recognition within the team.
• Plan proactively for upcoming production work.
• Monitor and achieve SLA and KPI targets.
• Address operational and personnel issues.
• Manage escalations and drive operational efficiencies.
• Coordinate with support teams and share best practices.
• Participate in recruitment and team-building activities.