Production Supervisor

City Thrift; Jackson (TN); On-site; USD 21,000 - 30,000; Full time

Job summary

City Thrift is seeking a Production Team Lead to oversee team members in the production area and ensure operations meet daily targets. The role involves hands-on leadership, coaching, and coordinating with store management to align with company standards.

The ideal candidate has strong communication skills, a data-driven mindset, and experience in retail or thrift environments. This is a full-time, on-site position requiring the ability to manage multiple tasks and drive efficiency.

Qualifications

• Data-driven approach to evaluate staff performance.
• Maintain high standards in all activities.
• Ability to collaborate with others across teams.
• Strong verbal and written communication with customers and staff.

Responsibilities

• Provide direction and oversight to team members in production areas.
• Communicate operating targets and progress against standards.
• Hire, select, train, develop, coach and counsel employees as needed.
• Motivate the team and troubleshoot bottlenecks for efficient operations.

Skills

Data Driven

Integrity

Collaboration

Interpersonal

Efficient

Follow-through

Communication

Education

High School Diploma or GED

Tools

POS systems

Job description

Classification: Non-Exempt

Reports to: Store Manager

• Provide direction and oversight to team members working in the production area.
• Communicate regularly operating targets and progress against standards and expectations.
• Have the ability to hire, select, teach, train, develop, coach and counsel employees as needed.
• Have the ability to motivate the team regularly and ensure efficient operations by troubleshooting bottlenecks and working side by side with team members through the processes.

Essential Duties and Responsibilities include the following:

• Ability to handle the physical requirements of sitting, walking, bending, squatting, climbing and twisting on an intermittent or continuous basis
• Utilize all employees efficiently and effectively to achieve production quotas
• Develops staff by recruiting talent, engaging employees, orienting new hires, and training to company policy and procedures
• Rotate and cross train employees in order that they may be able to do several jobs as necessary
• Monitors performance through the use of employee attainment recordkeeping
• High energy level, strong leadership skills, independent thinker
• Maintains clean work environment
• Teach, train and coach team members to standard
• Ensure all merchandise is priced according to standards
• Oversight and quality control is maintained for items going to both sales floor and export
• Other duties may be assigned to meet business needs.

Required Knowledge, Skills and Abilities:

• Data Driven – tracks and evaluates employee performance
• Integrity – maintains high standards in all activities
• Collaboration – able to work with and through others
• Interpersonal / Extrovert – comfortable interacting with customers and hourly employees
• Efficient – produces significant results with minimized effort
• Follow-through – meets commitments
• Communication – strong verbal and writing skills

We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.

Education, Experience, Training Required:

• High School Diploma or GED preferred
• 2-5 years of experience in a retail environment, preferably with a big box chain.
• Consumer retail or thrift businesses preferred
• 2 years or more of managing teams through goal setting, productivity measurements and achieving targeted results
• Past line management experience not limited to hiring, termination, performance review, and policy adherence.