Directs the activities of the Machine Support group. Responsible for maintaining production schedules and ensuring that quality standards are adhered to by the group.
Essential Duties and Responsibilities
Leadership and Management Responsibilities
- Recruit, interview and hire Process Engineers, Industrial Techs, WAVE Techs, and Machine Support Techs.
- Communicate criteria to recruiters for Process Engineers, Industrial Techs, WAVE Techs, and Machine Support Techs candidates.
- Coach machine support department staff in the interviewing/hiring process.
- Monitor team member turnover; identify key factors that can be improved and implement improvements.
Employee and Team Development
- Identify individual and team strengths and development needs on an ongoing basis.
- Create and/or validate training curriculum in the area of responsibility.
- Coach and mentor tooling department staff to deliver excellence to every internal and external customer.
- Create and manage succession plans for the machine shop function.
Performance Management
- Establish clear measurable goals and objectives to determine individual and team results (e.g., operational metrics, project timelines, training documentation, attendance records, knowledge of operational roles, personal development goals).
- Solicit ongoing feedback from Workcell Manager, Business Unit Manager, peers, and team members; provide coaching and counseling based on feedback.
- Express pride in staff and encourage them to feel good about their accomplishments.
- Perform team member evaluations professionally and on time.
- Drive continuous improvement in key operational metrics and achievement of organizational goals.
- Coordinate activities of large teams and keep them focused during crises.
- Ensure recognition and rewards are managed fairly and consistently.
Communication
- Provide a communication forum for the exchange of ideas and information within the department.
- Organize verbal and written ideas clearly using appropriate business style.
- Ask questions; encourage input from team members.
- Assess communication styles of individual team members and adapt own style accordingly.
Technical Management Responsibilities
- Oversee the maintenance management program, including repair parts, preventative maintenance, feeder maintenance, and support equipment maintenance.
- Plan the activities of the technical staff.
- Develop and maintain all department reports and records.
- Supervise the planning and execution of line moves and builds.
- Schedule equipment vendors for installation, repair, and updates.
- Ensure procedures and work instructions are efficient and not redundant.
- Offer new ideas and suggestions for improvement; identify and implement best-in-field practices.
- Demonstrate a commitment to customer service; anticipate, meet, and exceed expectations by solving problems quickly and effectively.
- Lead by example; walk the talk.
- Utilize Jabil’s Advanced Engineering group to ensure useful support to Jabil South.
- Establish new measurement systems where possible.
- Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.
Comply with all procedures within the company security policy.
Minimum Requirements
Bachelor’s degree in Engineering preferred; and three years of experience in maintenance management; or equivalent combination of education and experience.
Hands‑on experience and knowledge of Surface Mount Technologies (SMT) and Thru‑hole equipment/gear, process optimization, Statistical Process Control, Design for Manufacturability, Design for Test, Demand Flow Technology (line balancing), and Design of Experiment methodologies.
Knowledge of engineering disciplines including chemistry, mechanical, electrical, and industrial as it pertains to surface mount and final assembly.