Production Specialist II - 1st Shift

Bank of America; Metairie (LA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking detail-oriented individuals to join their team in a dynamic role focused on data entry and client relations. This position offers the opportunity to manage complex client escalations while ensuring accuracy and efficiency in handling sensitive information. With a commitment to fostering a diverse and inclusive workplace, the company emphasizes personal growth and development. You will play a crucial role in supporting the team by proactively addressing production issues and enhancing overall productivity. If you thrive in a fast-paced environment and are eager to make a meaningful impact, this is the perfect opportunity for you.

Qualifications

• 1+ year of data entry experience with a focus on accuracy.
• Ability to work overtime and holidays as needed.

Responsibilities

• Handles complex client escalations and monitors documentation requirements.
• Prioritizes and organizes work to enhance productivity.

Skills

Adaptability

Attention to Detail

Business Operations Management

Customer and Client Focus

Policies, Procedures, and Guidelines Management

Collaboration

Issue Management

Organizational Effectiveness

Prioritization

Problem Solving

Confronting Bias

Education

High School Diploma / GED

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for handling more complex files and effectively preventing client escalations. Key responsibilities include assisting with client escalations and related issues, performing various production and support functions, and accurately entering data and assembling documents. Job expectations include monitoring and reviewing documentation against requirements, leveraging reporting to perform job functions, and performing work across multiple workstreams and systems.

Line of Business Job Description
Responsible for data entry of detailed payment information from remittance documents according to customer specifications. Also responsible for keying dollar amounts from legal line on check. Performs routine data entry task under close supervision. Decisions have impact on internal and external client relationships. Ability to pay close attention to detail, work with speed and accuracy under pressure of heavy workloads and deadlines. Candidate must be flexible around shift scheduling and end time and be willing to learn additional functions.

Work Shift: Thursday-Monday 8:30am-5:00pm

Responsibilities:

• Addresses issues in production proactively and handles complex client escalations
• Prioritizes and organizes work to increase effectiveness, efficiency, and productivity
• Monitors and reviews documentation requirements
• Resolves peer or customer escalations and inquiries
• Executes on policies and procedures in connection with firm policies and guidelines regarding document management

Required Qualifications:

• 10-key by touch skills
• 1+ year of Data Entry experience
• Be attentive to detail with focus on accuracy and efficiency
• Must be able to work Overtime and Holidays when required per business needs
• Operator will be required to meet established production and quality standards after initial training period.

Skills:

• Adaptability
• Attention to Detail
• Business Operations Management
• Customer and Client Focus
• Policies, Procedures, and Guidelines Management
• Collaboration
• Issue Management
• Organizational Effectiveness
• Prioritization
• Problem Solving
• Confronting Bias

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:
1st shift (United States of America)

Hours Per Week:
40