Production Specialist

Reachdesk Ltd; Washington (District of Columbia); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive salary with stock options

401(k) with employer match

Medical, dental & vision insurance

Flexible PTO

Collaborative culture

Job summary

Reachdesk Ltd. is seeking a Production Specialist to coordinate sourcing, ordering, and delivery of personalized swag to global clients. You’ll ensure items meet client proofs and approvals and work with manufacturers to arrive on time, reporting to the Project Lead in a fast-paced startup environment.

The role emphasizes independent organization, team collaboration, and passion for growing Reachdesk’s presence in new markets, with remote or hybrid work options based on location.

Qualifications

• 2+ years in the branded merchandise industry.
• Experience with promotional product software (CommonSKU/Hoops/MPower).
• Proficiency in vector artwork software (Illustrator/Affinity Designer).
• Experience with Salesforce, HubSpot or other CRMs.
• Background in creating personalized or printed hard goods and apparel.
• Strong design principles and ability to communicate these to clients.
• Ability to prioritize multiple streams and work with internal/external stakeholders.
• Comfort in a client-facing role presenting ideas and driving projects to completion.

Responsibilities

• Work directly with our Project Lead on end-to-end sourcing of swag for Reachdesk’s global clients.
• Support the build and presentation of client proposals with the Project Lead.
• Provide regular updates on order progress to build trust and drive repeat orders.
• Coordinate orders across multiple vendors, crosschecking pricing, shipping and decoration details.
• Collaborate with suppliers to create proofs and obtain client approval.
• Obtain shipping dates from suppliers and schedule deliveries.
• Create shipping notices and coordinate with suppliers to fulfill orders.
• Liaise with couriers to ensure timely delivery and provide customs paperwork.
• Assign tracking numbers and share key information with clients; verify delivery to warehouses or clients.
• Manage order details and billing throughout production to ensure accuracy.
• Problem-solve with the Project Lead to meet SLAs.
• Assist with gathering FedEx bills post-delivery.

Skills

Branded merchandise experience

Promo software familiarity

Vector illustration tools

CRM platforms

Printed goods knowledge

Design principles communication

Multi-stakeholder prioritization

Client-facing storytelling

Tools

CommonSKU

Hoops

MPower Promo

Adobe Illustrator

Affinity Designer

Salesforce

HubSpot

Job description

Washington, District of Columbia, United States

Production Specialist
Remote (U.S. Eastern Time Zone) or Hybrid (New York Metro Area) — your choice based on location.

About Us
Reachdesk is the first truly end-to-end global SaaS gifting and swag platform, helping B2B companies create meaningful connections with prospects, customers, and employees while driving measurable ROI.
We believe gifting is more than just a transaction: it’s about building genuine human connections that fuel business growth. Whether its engaging prospects, celebrating customers, or recognizing employees, our platform makes it easy to deliver personalized gifts, branded swag, and unforgettable event & brand experiences at scale through automated sourcing, storage, and global delivery.
Trusted by many of the most recognized names in technology and SaaS, Reachdesk integrates effortlessly with marketing, sales, and HRIS tech stacks and is powered by our world-class team across New York, London, and Lisbon.
We’re growing, and we’re currently looking for a Production Specialist to join us.

About the role

As a Production Specialist at Reachdesk, you will work directly with our Swag Sourcing team to coordinate the sourcing, ordering and delivering of personalized Swag to some of the largest businesses across the globe. You will be responsible for making sure Swag matches client expectations through getting proofs and approvals and you will be responsible for working with our manufacturers to ensure these items arrive on time. You will work directly under our Project Lead and learn how to fully own the procurement process through him. The ideal candidate is a well organized coordinator who enjoys working independently and as part of a team. You thrive in a fast-paced environment, are solutions-oriented, and have a passion for startups and growing a business in a new market.

Responsibilities

• Work directly with our Project Lead on the end to end process of sourcing swag, from generating personalized products to delivering these goods directly to Reachdesk’s 1000's of global clients.
• Support the build and presentation of client proposals alongside the Project Lead.
• Provide regular customer updates on order process to build trust and drive repeat orders.
• Coordinate orders across multiple vendors, crosschecking against POs to ensure pricing, shipping and decoration information is correct.
• Collaborate with suppliers to create proofs, ensuring these receive client approval.
• Obtain and confirm shipping dates from suppliers.
• Fulfilling product delivery by building shipping notices, scheduling delivery dates and coordinating with our suppliers.
• Liaising with couriers to ensure timely delivery and providing customs paperwork.
• Assign tracking numbers and share key information with clients; confirm delivery and check-in to our warehouses or directly to the client.
• Mange order details and billing throughout production to ensure order accuracy.
• Problem solve directly with the Project Lead in order to meet key SLAs.
• Assist with gathering Fedex bills post delivery completion.

About You

• 2 years or more in the branded merchandise industry.
• Expertise using CommonSKU, Hoops, MPower Promo, or other promotional product softwares.
• Proficiency in Adobe Illustrator, Affinity Designer, or other vector artwork softwares.
• Experience with Salesforce, Hubspot or other sales CRM platforms.
• Background in creating personalized or printed hard goods and apparel.
• A strong understanding of design principles and ability to communicate these to clients.
• A natural ability to prioritize multiple streams of work across both internal and external stakeholders.
• Comfort in a client facing role presenting your ideas, driving projects to completion, and reviewing outcomes.

The Benefits

• Competitive salary with generous stock options
• 401(k) with employer match
• Medical, dental & vision insurance, including mental health support and fast access to care
• Flexible PTO that increases the longer you’re with us, plus extra flexibility for life’s unexpected moments
• A genuinely collaborative culture with innovative, fun, and ambitious people

Compensation is based on standardized salary ranges by role, level, and location, benchmarked against similar-sized companies. Final offers are determined by a combination of experience, skills, and role fit, and may vary from the listed range.

Reachdesk believes that a diverse team helps us achieve our mission faster, and so we welcome applicants from all backgrounds.