Production Site Reliability Engineer

Charles Schwab; Omaha (NE); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

401(k) match

Paid vacation and sabbatical

Parental leave and family benefits

Tuition reimbursement

Health, dental, and vision insurance

Job summary

Charles Schwab is seeking a Site Reliability Engineer to protect stability and performance of the Order Management System. The role emphasizes rapid incident restoration and cross-functional collaboration across engineering, infrastructure, and vendors.

As a senior team member, you will mentor engineers, shape operational best practices, and pursue automation, observability, and continuous improvement to reduce incident recurrence.

Qualifications

• Bachelor's degree or equivalent practical experience in CS/Engineering/IT.
• 5+ years in Production Support, SRE, software operations, or related role.
• Strong troubleshooting of Java-based distributed apps and SQL-backed systems.
• Experience with monitoring/observability tools: AppDynamics, Splunk, Grafana, InfluxDB, Control-M.

Responsibilities

• Protect stability, performance, and resiliency of Schwab’s Order Management System.
• Respond to and resolve production incidents; drive rapid restoration of services.
• Lead incident response and mentor others in production support practices.
• Collaborate with engineering, infrastructure, databases, and vendors to reduce incidents.

Skills

Java

SQL

AppDynamics

Splunk

Grafana

InfluxDB

Control-M

Oracle DB

Linux

Python

Shell scripting

Incident response

Communication

Education

Bachelor's degree in Computer Science, Engineering, IT or related field

Tools

AppDynamics

Splunk

Grafana

InfluxDB

Control-M

Oracle Database

Linux (RHEL)

Job description

Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together. We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site 4-days per week during night shifts (2pm-10pm CST), and weekends as needed, in the specified location(s).

As a Site Reliability Engineer, you will play a critical role in protecting the stability, performance, and resiliency of Schwab’s Order Management System, supporting the technology that enables our clients to navigate their financial futures with confidence. In this highly visible role, you will assess and resolve complex production incidents, drive rapid restoration of critical systems, and collaborate across engineering, infrastructure, databases, and vendor teams to minimize business impact and improve client experiences.

Success in this role requires strong problem-solving capabilities, sound decision-making during high-pressure situations, and the ability to navigate complex distributed environments. You will partner closely with technology teams to strengthen production readiness, improve operational excellence, and identify opportunities to reduce recurring incidents through automation, observability, and continuous improvement initiatives. As a senior member of the team, you will also help shape operational best practices, mentor fellow engineers, and contribute to a culture of collaboration, accountability, and knowledge sharing.

At Schwab, we succeed together as One Schwab. You will have the opportunity to make a meaningful impact while developing your technical expertise, leadership capabilities, and operational excellence skills in a collaborative environment that values innovation, adaptability, and continuous learning.

What you have

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent practical experience.
• 5+ years of experience in Production Support, Site Reliability Engineering (SRE), Software Operations, or a related technology support role.
• Advanced experience troubleshooting Java-based distributed applications and SQL-backed enterprise systems.
• Strong experience with application monitoring and observability tools, including AppDynamics, Splunk, Grafana, InfluxDB, and Control-M.
• Strong Oracle Database knowledge with experience in SQL analysis, database troubleshooting, and performance optimization.
• Strong Linux administration experience, preferably supporting RHEL 7/8/9 environments.
• Experience using scripting or automation technologies such as Python or Shell scripting to improve operational efficiency.
• Experience leading incident response activities and managing high-severity production incidents.
• Strong written and verbal communication skills with the ability to communicate effectively with both technical and non-technical stakeholders.
• Availability to support night shifts, weekends, and participation in a rotating on-call support model.

Preferred Qualifications

• Experience driving operational excellence initiatives that improve availability, reliability, and mean time to resolution (MTTR).
• Experience developing or enhancing monitoring strategies, operational runbooks, and escalation procedures.
• Demonstrated ability to identify root causes, implement permanent corrective actions, and reduce incident recurrence.
• Experience partnering with software engineering teams to improve application supportability and production readiness.
• Experience leading change implementation planning and supporting medium-to-high risk production releases.
• Demonstrated mentoring, coaching, or technical leadership experience within production support or SRE teams.
• Knowledge of change management, risk management, security, and compliance practices in highly regulated environments.

In addition to the salary range, this role is eligible for bonus or incentive opportunities.

What’s in it for you

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance