Production Services Engineer

Apple Inc.; Seattle (WA); On-site; USD 163,300 - 245,800; Full time

Benefits offered by this job

Comprehensive medical and dental coverage

Employee stock purchase plan

Educational reimbursement

Job summary

Apple Inc. in Seattle is offering an exciting opportunity for a role focused on supporting customers throughout the lifecycle. You will be responsible for troubleshooting complex issues and working with various technologies, including Unix, SQL, and Docker.

The position requires a Master’s degree in a related field and at least 2 years of relevant experience. Employees enjoy a comprehensive benefits package including medical coverage, stock options, and educational reimbursements.

Qualifications

• Master’s degree or foreign equivalent in Computer Science or related field.
• 2 years of experience with Unix or Linux scripting.
• Experience with SQL databases for data retrieval.

Responsibilities

• Work with customers throughout the customer lifecycle.
• Troubleshoot large complex multi-tiered applications.
• File defects and track resolutions.

Skills

Unix or Linux shell scripting

SQL queries in Postgres or MySQL

Network troubleshooting (ping, traceroute)

Version control (Git, SVN)

Containerization (Docker)

CI/CD tools (Jenkins)

Education

Master’s degree in related field

Tools

Splunk

Kubernetes

Job description

Seattle, Washington, United States Corporate Functions

Imagine what you can do here. Apple is a place where extraordinary people gather to do their lives best work. Together we create products and experiences people once couldn't have imagined, and now, can't imagine living without. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do.

Description

APPLE INC has the following available in Seattle, Washington. Work with customers throughout the customer lifecycle to ensure successful scoping, onboarding and experience. Provide guidance in large scale design and implementation to Apple's internal customers. Review software source code and system architectures to identify defects and performance issues. Troubleshoot large complex multi-tiered applications (Network tier/Application tier/Database tier) to timely resolution. Perform in-depth log analysis through Apple's preferred log analysis tool (Splunk). File defects and track resolution to timelines. Track customer experience from presale, onboarding and to established use.40 hours/week. At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $163,300 - $245,800/yr and your base pay will depend on your skills, qualifications, experience, and location.PAY & BENEFITS: Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits: https://www.apple.com/careers/us/benefits.html.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Minimum Qualifications

• Master’s degree or foreign equivalent in Computer Science, Information Technology, Information Systems, Computer Engineering, Electronics Engineering or related field and 2 years of experience in the job offered or related occupation.
• 2 years of experience with each of the following skills is required:
• Utilizing Unix or Linux shell scripting, including Bash or Korn to automate debug log analysis.
• Troubleshooting network connectivity and latency issues using utilities like ping, traceroute, netstat, DNS, and telnet in a distributed system environment.
• Writing complex SQL queries in databases like Postgres or MySQL for data retrieval and reporting
• Utilizing Version control systems like Git or SVN for managing software development life cycle.
• Using containerization technologies like Docker and container orchestration platforms like Kubernetes for packaging and running applications in virtualized environments.
• Leveraging systems administration in a production environment, such as Windows, and Linux operating systems like RHEL or Ubuntu.
• Utilizing CI/CD (Continuous Integration/Continuous Deployment) pipelines and tools such as Jenkins to automate distributed application deployment.

Preferred Qualifications

• N/A

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

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Apple accepts applications to this posting on an ongoing basis.