Production Services Analyst (remote)

Lensa; United States; Remote; USD 85,000 - 90,000; Full time

Job summary

A leading company seeks a Production Services Analyst to provide operational support for data center functions, including batch engineering and Level 1 Infrastructure support. The ideal candidate should possess a degree in Computer Science, experience in Windows/Linux environments, and skills in network monitoring tools.

Benefits

Comprehensive health benefits

Retirement savings plan

Flexible elective benefits

Qualifications

• 3-5 years working knowledge in a MS Windows and Linux environment.
• Background in application development and data center operations.
• Experience developing and maintaining Windows batch scripts.

Responsibilities

• Provide Level 1 Data Center Operational support.
• Coordinate job scheduling for Windows and Unix platforms using Tidal.
• Enforce proper Change Management processes.

Skills

Analytical

Problem Solving

Project Management

Education

Degree in Computer Science

Tools

Tidal Workload Automation

SolarWinds

PowerShell

Job description

3 days ago Be among the first 25 applicants

Lensa is a U.S. career site that helps job seekers discover job opportunities. We are not a staffing firm or agency. We promote jobs on behalf of our clients, which include employers, recruitment agencies, and marketing partners.

Overview

Position is part of a team that performs ‘run the business’ functions for HarperCollins NA. The Production Services Analyst is responsible for batch engineering, code promotes, application and batch monitoring, change management and audit data gathering along with providing Level 1 support for infrastructure services including servers, network appliances, and applications. This position coordinates activities between IT customers and Data Center Operations.

Responsibilities

• Provide Level 1 Data Center Operational support, including participating in an after-hours on-call rotation
• Provide gatekeeper responsibilities for migrating application code changes into production environments
• Coordinate and document job scheduling for the Windows and Unix platforms using the Enterprise standard scheduling tool – Tidal Workload Automation.
• Act as liaison between Applications Development, Global Technology Teams, and Data CenterOperations
• Provide operational support for HarperCollins applications, including the Crown Jewel applications (JDE, Klopotek, Biblio, etc.)
• Responsible for performing domain registrations, DNS changes and certificate management
• Work with Global Technology teams to orchestrate and test Data Center disaster recovery exercises
• Responsible for data gathering and reporting for both internal and external audits
• Provide installation and policy development for Operational support products including scheduling, infrastructure monitoring, print management (Solimar) and CI-CD toolsets
• Perform gatekeeper role as part of the Federated Change Management Team for HarperCollins
• Enforce proper Change Management processes with the internal HarperCollins developers and Global Technology infrastructure teams
• Provide on-going technical and procedural training to the 7x24 Operations team
  
  

Contacts

• Reports to the Senior Manager, Production Services
• Works with HCP internal personnel on all levels, Global Technology team, and vendortechnical resources
  
  

Qualifications

• Degree in Computer Science preferred or equivalent work experience.
• 3-5 years working knowledge in a MS Windows and Linux environment
• Background in both application development and data center operations
• Proficient with operational scheduling packages (Tidal Workload Automation preferred)
• Skilled with network and infrastructure monitoring packages (SolarWinds)
• Experience with developing and maintaining Windows batch and PowerShell scripts
• Skilled in configuring DNS and provisioning SSL certificates
• Adept at using media management software and procedures
• Competent working knowledge of Microsoft Office products
• Good analytical, problem solving, and project management skills
• Ability to interact with all levels of IT and customer personnel
• Possess a positive, professional, team-oriented attitude
• Exhibit a strong ability to work under pressure with changing priorities
• Demonstrate excellent written and verbal skills
• Work off-hours in support of projects as required
  
  

HarperCollins Publishers is a company full of people who are passionate about books. When you apply for a position, we want to know why you want to work here, and why you are interested in the job. T hat’s why cover letters are strongly preferred.

The salary range for this position is $85,000- $90,000. We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.

In addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce.

HarperCollins Publishers is an equal opportunity employer.

Job Locations US

Category Systems

If you have questions about this posting, please contact [e-mail]

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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