Production Scheduler & Customer Liaison (RGE Texas Molding)

Rge Pte Ltd; Schertz (TX); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive salary and benefits

Job summary

RGE Texas Molding, part of RGE Group, is seeking a Production Scheduler & Customer Liaison for its Schertz, Texas facility. The role plans, schedules and controls production output while serving as the day-to-day contact for order status, delivery updates, shipping documents and invoicing coordination.

The position emphasizes shop-floor visibility, cross-functional communication, and timely delivery, with office and sales administration duties supporting the core planning function.

Qualifications

• Experience in production scheduling, planning, production coordination, customer service or order management within a manufacturing environment; injection molding or plastics experience is strongly preferred.
• Knowledge of ISO 9001 quality systems and OSHA requirements in a production environment.
• Strong organisation, numerical accuracy, communication and prioritisation skills; proficient with Excel, email, planning systems, ERP/MRP or similar systems.

Responsibilities

• Create and maintain a practical production schedule based on customer demand, press capacity, tooling availability, materials, staffing, changeovers and quality requirements.
• Act as the named customer contact for order acknowledgements, progress updates, delivery windows, shipment advice and day-to-day customer liaison.
• Support accurate shipment paperwork and sales invoicing by matching quantities, prices, purchase-order references and delivery notes.
• Maintain schedule visibility between production, quality, logistics, finance and customers, escalating risks early and supporting practical recovery plans.

Skills

Production scheduling

Planning

Customer liaison

Order management

Communication

Education

High school diploma or equivalent

Further education in business / operations / supply chain

Tools

Excel

ERP/MRP systems

Planning systems

Job description

Department: Operations / Production

Reports to: CEO/ then Operations Manager

Responsible for: Production scheduling, customer liaison, order control, shipping support and invoicing coordination

Key business links: Operations, Production, Quality, Finance, Logistics, Customer Service and Sales Administration

Job Type: Full time, permanent, on-site

Hours: Monday to Friday, business hours aligned to production and customer requirements

RGE Texas Molding, part of RGE Group, a global plastics injection molding company headquartered in the United Kingdom, is hiring a Production Scheduler & Customer Liaison for our Schertz, Texas facility. This role plans, schedules and controls production output so customer orders are delivered on time, in full and to specification, while acting as the day-to-day customer contact for order status, delivery updates, shipping documents and invoicing coordination.

This is a practical, shop-floor-connected planning role. The employee must be visible in production, understand what is running, communicate with process technicians, operators, quality and maintenance, and use live operational information to keep the schedule realistic. Office administration and sales administration form part of the role, but the key value is connecting customers, production, quality, logistics and finance through accurate planning and clear communication.

Production Scheduler & Customer Liaison (RGE Texas Molding)

Job Title: Production Scheduler & Customer Liaison

Department: Operations / Production

Location: Schertz, Texas

Reports to: CEO/ then Operations Manager

Responsible for: Production scheduling, customer liaison, order control, shipping support and invoicing coordination

Key business links: Operations, Production, Quality, Finance, Logistics, Customer Service and Sales Administration

Date Issued: September 2026

Job Type: Full time, permanent, on-site

Hours: Monday to Friday, business hours aligned to production and customer requirements

RGE Texas Molding, part of RGE Group, a global plastics injection molding company headquartered in the United Kingdom, is hiring a Production Scheduler & Customer Liaison for our Schertz, Texas facility. This role plans, schedules and controls production output so customer orders are delivered on time, in full and to specification, while acting as the day-to-day customer contact for order status, delivery updates, shipping documents and invoicing coordination.

This is a practical, shop-floor-connected planning role. The employee must be visible in production, understand what is running, communicate with process technicians, operators, quality and maintenance, and use live operational information to keep the schedule realistic. Office administration and sales administration form part of the role, but the key value is connecting customers, production, quality, logistics and finance through accurate planning and clear communication.

Role Purpose

• Create and maintain a practical production schedule based on customer demand, press capacity, tooling availability, materials, staffing, changeovers and quality requirements.
• Act as the named customer contact for order acknowledgements, progress updates, delivery windows, shipment advice and day-to-day customer liaison.
• Support accurate shipment paperwork and sales invoicing by matching quantities, prices, purchase-order references and delivery notes.
• Maintain schedule visibility between production, quality, logistics, finance and customers, escalating risks early and supporting practical recovery plans.

Key Accountabilities

• Walk the molding floor regularly to confirm what is running, what is waiting, where constraints exist and whether the schedule reflects reality.
• Convert customer orders into executable production plans, sequencing jobs by due date, tooling, material, color, staffing and changeover requirements.
• Plan tool changes, first-piece approvals, process validation windows and production priorities with process technicians, quality and operations.
• Monitor work-in-progress against plan, including shots, cavities running, scrap, downtime, remaining quantities and completion status.
• Coordinate resin, colorant, additives, inserts, packaging and secondary operations so materials are available at point of use.
• Release and maintain work orders, job packets and planning system records, including quantities, dates, status, revisions and tooling references.
• Provide reliable order status, OTIF reporting and early escalation of risks to promised delivery dates.
• Prepare or check packing lists, bills of lading, certificates of conformity and shipping documentation as required.
• Raise or support accurate sales invoices upon shipment or agreed milestone, working with finance to resolve price, quantity, credit memo or aged-receivables queries caused by shipment or invoice issues.
• Maintain customer files, controlled documents and production records in line with the quality management system.
• Support internal and external audits by ensuring production, shipment and customer records are complete, controlled and audit-ready.
• Apply site safety rules and OSHA expectations while on the floor, raising safety observations, near misses or unsafe conditions through the appropriate process.
• Carry out any reasonable task requested by the manager within the scope of the role.

Qualifications

• Experience: Proven experience in production scheduling, planning, production coordination, customer service or order management within a manufacturing environment; injection molding or plastics experience is strongly preferred.
• Knowledge: Practical understanding of production planning, customer order control, shipping documentation, invoice accuracy, ISO 9001 quality systems and basic manufacturing health and safety expectations, including OSHA requirements applicable to a production environment.
• Skills: Strong organisation, numerical accuracy, communication and prioritisation skills; confident using Excel, email, planning systems, ERP/MRP or similar business systems.
• Education: High school diploma or equivalent required; further education in business, operations, supply chain, manufacturing or a related subject preferred.
• Other Requirements: Must be legally authorized to work in the United States, able to work on site at the Schertz facility, comfortable walking the production floor, and able to work independently as part of a small team.

What We Offer

• Competitive salary and benefits package.
• Opportunity to help shape planning, customer communication and production control processes at a growing manufacturing site.
• Hands‑on role with direct impact on delivery performance, customer satisfaction and operational control.
• Support from the wider RGE Group team and exposure to cross-functional manufacturing operations.

Equal Opportunity Employer

RGE Texas Molding is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other status protected by applicable federal, state or local law.

Employment at Will: Employment with RGE Texas Molding is at will. This means either the employee or the company may end the employment relationship at any time, with or without cause or notice, subject to applicable law. Nothing in this job description creates a contract of employment or alters the at-will employment relationship.

Disclaimer

This job description summarizes the primary duties, responsibilities and activities expected for this position at the time of issue. It is not intended to be an exhaustive list. The employee may be asked to perform additional or alternative duties that are reasonably related to the role and consistent with business needs. RGE Texas Molding may revise this job description at any time, with or without notice, subject to applicable law. Where additional training is required, it will be provided as appropriate.