Production Scheduler

SPF Screens & Awnings; Oregon; Hybrid; USD 48,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with employer matching

Paid parental leave

Wellness programs

Product discounts

Paid time off

Job summary

SPF Screens & Awnings, part of the Hunter Douglas family, seeks a detail-oriented Service Coordinator to manage scheduling, appointments, and communications for our Florida-based team. You will coordinate service calendars, assist technicians, and ensure accurate customer data entry while maintaining a high level of responsiveness.

Ideal candidates bring 1-3 years of coordination experience, strong CRM skills, and proficiency in Microsoft Office.

Qualifications

• 1-3 years of coordination experience.
• Familiarity with CRM systems.
• Proficient in CRM systems and Microsoft Office.

Responsibilities

• Obtain a thorough understanding of our service process and scheduling techniques
• Effectively set appointments with calendars for our service department utilizing the training and platforms given
• Communicate with customers via phone call, text, email accurately, politely, and with urgency
• Manage the Service phone line and Service email inbox
• Set appointments and manage schedules for service technicians
• Audit technician calendars for efficiency and accuracy
• Gather accurate information via phone or text to gain a clear understanding of customer needs
• Maintain accurate data entry
• Monitor the Return to Customer reports for both Service and Installation
• Assist the Install Coordinators with install returns
• Work closely with the Coordination team to prioritize scheduling
• Maintain a sense of urgency
• Maintain clear, concise communication
• Be willing to learn and adapt to new processes
• Learn our product enough to be able to assist with troubleshooting

Job description

Hunter Douglas is the world's leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we've defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes and commercial buildings globally.

As a member of the Hunter Douglas family of brands, SPF Screens & Awnings is the unrivaled leader in the realm of retractable awnings and motorized sunscreens throughout Florida, Georgia, North Carolina and Texas. Over the past 14 years we have been transforming our customers' outdoor space into a place they can enjoy with their family and friends without the inconvenience of bugs, sun and wind.

We are searching for candidates that are driven, intelligent, creative, and entrepreneurial. By offering challenging and accelerated opportunities for growth, powered by a shared hunger for success, we create a space for your career to thrive.

In return for your expertise, we are committed to providing competitive and robust total compensation and benefit packages to ensure you feel valued.

Our dream is to become the fastest growing, most loved, window covering company in the world. What's yours?

Position Overview

Sun Protection of Florida is the unrivaled leader in the realm of retractable awnings and motorized sun shades throughout Florida, Georgia, North Carolina and Texas. We're proud to be a part of the Hunter Douglas family of brands. Over the past 15 years we have been transforming our customers' outdoor space into a place they can enjoy with their family and friends without the inconvenience of bugs, sun and wind.

Schedule

12 pm - 8 pm ET

What you'll do

• Obtain a thorough understanding of our service process and scheduling techniques
• Effectively set appointments with calendars for our service department utilizing the training and platforms given
• Communicate with customers via phone call, text, email accurately, politely, and with urgency (upholding the SPF 5 Star Customer Experience)
• Manage the Service phone line and Service email inbox
• Set appointments and manage schedules for service technicians
• Audit technician calendars for efficiency and accuracy (times, addresses, etc)
• Gather accurate information via phone or text to gain a clear understanding of customer needs
• Maintain accurate data entry
• Monitor the Return to Customer reports for both Service and Installation to ensure a quick turnaround for second trips
• Assist the Install Coordinators with install returns that could be handled by a service technician, so the team can continue to focus on new revenue on the board
• Work closely with the rest of the Coordination team to prioritize any scheduling that needs to be done
• Maintain a sense of urgency
• Maintain clear, concise communication
• Willingness to learn and adapt to new processes as SPF grows
• Learn our product enough to be able to assist with troubleshooting
• Work closely with our Service Lead - Provide feedback from customers, Provide feedback on technicians and Work closely to examine how we can better develop our processes/systems
• All other duties as assigned

Who you are

• You want to go above and beyond and consistently take yourself to the next level both personally and professionally.
• You have a growth mindset and view setbacks as learning opportunities, not failures
• Always professional and kind in communication with customers and co-workers
• Exceptionally organized with strong multitasking skills
• Works well in a high paced environment, you have an unmatched sense of urgency
• Adaptable in a changing environment
• You are a team player
• Familiarity with CRM systems
• 1-3 years of coordination experience
• Proficient in CRM systems and Microsoft Office

What's in it for you

• Annual base salary range: $48,000- $50,000
• Monthly bonus opportunities when revenue goals are achieved (eligible after 90 days)
• Generous benefits package including medical, dental, vision, life, disability
• A company culture that prioritizes internal development and professional growth
• Time off with pay
• 401(k) plan with a degree of employer matching
• Paid parental leave
• Wellness programs and product discounts

Please note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate's education, experience, skills and potential.

Hunter Douglas is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.