Production - Production Technician I

LanceSoft Inc; Burbank (CA); On-site; USD 50,000 - 90,000; Full time

Job summary

An innovative firm seeks an IT Support Analyst to enhance the desktop environment across multiple studios. In this role, you'll provide top-notch support for Windows and Mac systems, manage software deployments, and streamline onboarding processes. You'll collaborate with a dynamic team, ensuring seamless operations and fostering a collaborative work environment. With a focus on customer service and technical expertise, this position offers a unique opportunity to contribute to exciting projects in a fast-paced setting. If you're passionate about technology and eager to make an impact, this role is perfect for you.

Qualifications

• 3+ years of experience in IT support within a corporate environment.
• Strong skills in Windows and Mac support, Active Directory management.

Responsibilities

• Provide IT support for Windows and Mac workstations, troubleshooting issues.
• Manage deployment of workstations, patches, and security updates.

Skills

Windows Support

MacOS Support

Active Directory Management

SaaS Administration

Service Desk Experience

Networking: TCP/IP LAN & WAN

Customer Service Skills

Scripting with PowerShell

Education

College diploma in computers or related field

Tools

Jira Service Desk

ServiceNow

SCCM

JAMF

AWS

Office 365

Job description

Job Description: JOB TITLE: IT Support Analyst

LOCATION: WB Games Burbank, Burbank, CA

REPORTS TO (Title): IT Manager

SUMMARY OF POSITION:

The IT Support Analyst will be involved in the operations and support of the desktop environment for multiple WB Games studios, locally and regionally. This will include configuration, deployments, and automation. The IT Support Analyst will also be responsible for providing 1st and/or 2nd Level support to end users and will coordinate with the service desk.

Job Responsibilities

1. Local studio IT support: Support of approximately 50 Windows and Mac workstations, troubleshooting all technical issues related to desktops and Active Directory. Additional onsite support may include conference room setup, networking issues, server rack maintenance, and project work. 25%
2. Deployment: Deployment of WBIE Burbank workstations and software, including management of patches and security updates. 15%
3. Documentation: Create, maintain, and document procedures related to the Burbank environment and regional IT support. 5%
4. SaaS administration: Manage WBIE apps such as Box, Aspera, Atlassian, and other operational tasks like user management in AWS and Okta. 10%
5. Support ticket management: Monitor and triage all support tickets, prioritize, and resolve issues efficiently. Support requests related to WB Games Burbank. 25%
6. Onboarding: Set up workstations and accounts for new hires across SaaS platforms such as Zoom, PagerDuty, Trello, and Okta. 10%
7. Active Directory management: Manage group memberships and troubleshoot as needed. 10%

WHO ASSIGNS WORK TO THIS POSITION?

• IT Manager
• Lead IT Analyst

JOB QUALIFICATION STANDARDS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Experience

• 3+ years of experience in a similar role within a corporate environment.
• Service Desk experience, such as Jira Service Desk or ServiceNow.

Education and Certifications

• College diploma or higher in computers or related field.

Knowledge and Skills

• Supporting Windows and MacOS.
• Experience with SCCM and JAMF.
• SaaS administration and Office 365 management.
• Active Directory management.
• Anti-Virus solutions.
• Automated software and OS deployment.
• Scripting with PowerShell.
• Networking: TCP/IP LAN & WAN.
• Mobile device management.
• AWS experience is a plus.
• Excellent customer service skills.
• Team player attitude.

Other Requirements

Management reserves the right to modify duties and requirements as needed.