Production Product Owner/Scrum Master

Base-2 Solutions, LLC; Bethesda (MD); On-site; USD 120,000 - 170,000; Full time

Job summary

Base-2 Solutions is seeking a TS/SCI-cleared Production Product Owner/Scrum Master for the DOMEX Technology Platform modernization in Bethesda, MD. The role emphasizes production sustainment, data-quality improvements, and incident management while coordinating cross-team dependencies.

You will decompose requirements, own the team backlog, and facilitate Agile ceremonies to enable reliable, secure, and timely delivery of mission-critical capabilities on-site with some remote flexibility.

Qualifications

• Experience managing and prioritizing a mixed backlog: incidents, defects, maintenance, technical debt, data-quality remediation.
• Experience with production operations: incident management, problem management, root-cause analysis, change management, release coordination.
• Strong data-quality awareness: validation, completeness, accuracy, timeliness, consistency, reconciliation.
• Ability to translate ops needs into epics, features, user stories, acceptance criteria and DoD.
• Experience facilitating Agile ceremonies and cross-team dependency discussions.
• Ability to coordinate with developers, platform, CI/CD, infra, security, and data owners.

Responsibilities

• Decompose high-priority requirements from the product roadmap into epics and user stories.
• Own and prioritize Production Team backlog for sustainment, data-quality, and enhancements.
• Translate operational needs into sprint-ready work with clear acceptance criteria.
• Lead SAFe ceremonies: Sprint Planning, Reviews, Retrospectives, PI Planning.
• Track incidents and defects; drive corrective actions and closure verification.
• Coordinate dependencies across multiple teams and stakeholders to minimize risk.

Skills

backlog management

Agile ceremonies

SAFe

stakeholder management

cross-team coordination

communication

Education

BS in Engineering/Computer Science or related field

Master's degree (preferred)

Tools

Kubernetes

Elastic

Redis

CI/CD tooling

GitOps

Job description

Position Summary

Base-2 Solutions is seeking a TS/SCI-cleared Production Product Owner/Scrum Master to join a high-energy team responsible for production-environment maintenance, operational sustainment, and data-quality improvement in support of the DIA-NDOC (National Digital Exploitation and OSINT Center) DOMEX Technology Platform (DTP). This role is part of a 10-year program supporting the DOMEX Data Discovery Platform (D3P) Modernization effort, where you'll contribute to mission-critical capabilities alongside a collaborative, innovative, and growth-oriented team. The majority of work is performed on-site at the customer location in Bethesda, MD; a flexible schedule and occasional opportunities for remote work are available.

Essential Duties and Responsibilities

• As the Product Owner, work closely with the Lead Systems Engineer, Release Train Engineer, and government leads to decompose high-priority requirements from the product roadmap into valuable, delivered solutions.
• Own and prioritize the team backlog, ensuring timely attention to incidents, defects, preventive maintenance, technical debt, data-quality remediation, security findings, and planned operational enhancements.
• Work closely with the team on the following key tasks:
• Own, maintain, and prioritize the Production Team backlog for production-environment sustainment, data-quality improvement, operational enhancements, and technical debt.
• Translate operational needs, incidents, stakeholder requests, and data-quality findings into clear epics, user stories, acceptance criteria, and sprint-ready work.
• Balance urgent production-support requirements with planned maintenance, preventive actions, security remediation, and long-term reliability improvements.
• Facilitate Production Team Agile ceremonies, including backlog refinement, sprint planning, daily scrums, sprint reviews, and retrospectives.
• Track production incidents, recurring defects, and root-cause corrective actions to ensure they are prioritized, assigned, and completed.
• Coordinate data-quality remediation activities, including issue intake, validation criteria, ownership, prioritization, status reporting, and closure verification.
• Identify and manage dependencies among the Production Team, application-development teams, Platform Team, CI/CD Team, infrastructure/OS team, database team, cybersecurity personnel, and data owners.
• Help remove impediments affecting Production, Platform, and CI/CD teams, escalating cross-team dependencies, decisions, resource constraints, and operational risks when necessary.
• Lead and facilitate SAFe ceremonies to include Sprint Planning and Sprint Reviews to include demos, Sprint Retrospective, and PI Planning.
• Coach teams on Agile and Scrum principles with the goal of continuous improvement.

Required Qualifications

• You're enthusiastic, collaborative, and comfortable working with teammates across a range of technical backgrounds.
• Meet an applicable education and prior relevant experience pathway in the equivalency section.
• Experience managing and prioritizing a backlog that includes a mix of production incidents and operational defects, preventive maintenance and technical debt, environment changes and release-support activities, data-quality remediation and validation, monitoring, and vulnerability remediation.
• Experience with production operations and support processes, including incident management, problem management, root-cause analysis, change management, release coordination, service restoration, and post-incident corrective actions.
• Familiarity with data-quality management concepts, including data validation, completeness, accuracy, timeliness, consistency, reconciliation, defect tracking, and remediation workflows.
• Ability to translate operational needs into clear epics, features, user stories, acceptance criteria, priorities, and definitions of done.
• Experience facilitating Agile ceremonies, including backlog refinement, sprint planning, daily scrums, sprint reviews, retrospectives, and cross-team dependency discussions.
• Ability to coordinate effectively with developers, production support personnel, the Platform Team, the CI/CD Team, infrastructure teams, cybersecurity personnel, data owners, and mission stakeholders.
• Strong facilitation, prioritization, stakeholder management, written communication, and organizational skills.

Preferred Qualifications

• Experience serving as a Scrum Master for multiple technical teams or a team-of-teams delivery structure.
• Familiarity with Kubernetes, Elastic, Redis, CI/CD tooling, GitOps, infrastructure automation, or cloud-native application operations.
• Experience with observability tools and practices, including dashboards, metrics, logs, alerting, service-level indicators, and service-level objectives.
• Experience with data-governance, data-quality, master-data, ETL/ELT, data reconciliation, or data lineage activities.
• Experience coordinating incident response, change advisory processes, release readiness, and operational readiness reviews.
• Product Owner and/or Scrum Master certification, such as CSPO, PSPO, CSM, PSM, SAFe Product Owner/Product Manager, SAFe Scrum Master, or equivalent demonstrated experience.

Required Education and Experience Equivalency

• BS in Engineering, Computer Science, Systems Engineering, or related field with 12 or more years of prior relevant experience.
• Masters with 10 or more years of prior relevant experience.

Required Security Clearance

• Active Top Secret/SCI
• Must obtain a CI polygraph after start; Top Secret/SCI required to start.
• U.S. citizenship is required

Equal Employment Opportunity

Base-2 Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, sexual orientation, gender identity, genetic information, protected veteran status, or any other characteristic protected by law, and will not be discriminated against on the basis of disability. Learn more: base-2solutions.com/eeo